TROUBLESHOOTING, FAQ, & TECHNICAL SUPPORT
Products are often returned due to a technical problem rather than a defective
product. Our trained support personnel can often resolve the problem over the
phone. For more information on service or repair after the warranty period,
please contact our Support Department.
Customer support and quality service are integral parts of VIZIO’s commitment to
service excellence. For technical assistance contact our VIZIO Technical Support
Department via email or phone. Please have your VIZIO model number, serial
number, and date of purchase available before your call.
Phone:
Fax:
Email:
Web:
(877) 698-4946
(949) 585-9563
[email protected]
www.VIZIO.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
Can I use more than
one transmitter if
I have 5 or more
HDMI devices?
• Yes. Connect a second transmitter in the same way as the first. Press and hold the
INPUT
button
on the front of the new transmitter for 5 seconds. When the light next to the power port is solid
(not blinking), the new transmitter is linked to the receiver. Use the
WiHD Source
button on the
remote to switch the input source from one transmitter to another.
• Ensure your TV is set to display the HDMI input to which the receiver is connected.
• Ensure the transmitter is set to the proper HDMI port. The light below the active port will be on.
• Try to reposition the transmitter. Place it in an area free from obstructions, facing the receiver. You
may need to place the transmitter closer to the receiver.
• Unplug the transmitter and receiver from the electrical outlet. Plug them back in.
• Press and hold the
INPUT
button on the front of the transmitter for 5 seconds. Wait until the
power lights on the transmitter and receiver stop blinking. This may take up to 30 seconds.
• Ensure your TV and HDMI devices are using the latest firmware from the manufacturer’s website.
The receiver is not
responding to the
transmitter.
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