HELP & TROUBLESHOOTING
There is no power.
• Press the
POWER
button on the remote control or the
POWER/VOLUME
button on the top of
your Dock.
• Ensure the power cord is securely connected.
• Ensure the light on the
POWER/VOLUME
button on the dock is on.
• Plug a different device into the electrical outlet to verify that the outlet is working correctly.
There is no sound.
• Increase the volume. Press
Volume Up
on the remote control or on the top of your Dock.
• Press
MUTE
on the remote to ensure the Dock is not muted.
• Press
INPUT
on the remote or
SOURCE
on the back of the Dock to select a different input
source.
• Make sure your iPod, iPhone, or iPad is securely seated on the Apple Dock Connector and it is
playing audio. If you are using a protective case, you may need to remove it.
• If you are playing a device connected to the Dock with the 3.5mm cable, make sure the cable is
securely connected. You may need to increase your device’s volume.
All VIZIO products include
FREE lifetime technical support
.
The VIZIO support team is highly trained and is based in the United States.
We can help with:
• Product Setup
• Technical Problems
Phone:
Email:
Web:
(877) 698-4946 (TOLL-FREE)
www.VIZIO.com/support
Hours of operation:
Monday - Friday: 5 AM TO 9 PM (PST)
Saturday - Sunday: 8 AM TO 4 PM (PST)
• Warranty Questions
• And More