39
D
UNITED STATES AND CANADA
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE
TERMS OF THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT, PLEASE
READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS
OF THIS WARRANTY, DO NOT USE THE VIZIO PRODUCT AND, WITHIN THIRTY
(30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR A REFUND TO THE
AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action
waiver for United States residents. If you live in the United States, the binding
arbitration agreement and class action waiver affect your rights under this
warranty. Please read the text under the section titled “Binding Arbitration
Agreement; Class Action Waiver (U.S. Residents Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth
below for one (1) year from the date of original purchase. For commercial use,
VIZIO warrants this product on the terms set forth below for ninety (90) days
from the date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship
when the product is used normally in accordance with VIZIO’s user guides and
manuals.
Except where restricted by law, this warranty applies only to the original
purchaser of a new product. The purchase must have been made from an
authorized retailer in the United States (including Puerto Rico) or Canada. The
product must also be located in the country where it was purchased at the time
of warranty service.
Zero Bright Pixel Defect Guarantee (Displays Only)
Your product may qualify for a warranty against “zero bright pixel” defects for
the duration of the warranty on select new product purchases. To determine if
this guarantee applies to your product, refer to the model’s product information
page at www.vizio.com, look for the “zero bright pixel” guarantee on the
box, or contact VIZIO Technical Support at the email address or telephone
number below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional
help and troubleshooting. To obtain warranty service, contact VIZIO Customer
Support by going to
support .vizio .com
and selecting
Contact Us .
You can also call Customer Support:
US
— (855) 209-4106
Canada
— (877) 878-4946
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO
service center. You may be required to supply a purchase receipt (or copy) to
show that the product is within the warranty period. When you return a product
to a VIZIO service center, you must ship the product in its original packaging or
in packaging that affords an equal degree of protection. VIZIO Technical Support
will provide instructions for packing and shipping the product to the VIZIO
service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED
ON A PRODUCT WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND
ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored
to its original state. You will be responsible for restoring all applicable user data
and downloaded applications. Recovery and reinstallation of user data and
downloaded applications is not covered under this warranty. In order to protect
your personal information, VIZIO recommends that you always clear all personal
information from the product before it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its
option) repair or replace it, or refund the purchase price to you. There will be no
charge for parts or labor during the warranty period. Replacement parts may be
new or recertified at VIZIO’s option and sole discretion. Replacement parts and
VIZIO’s labor are warranted for the remaining portion of the original warranty or
for ninety (90) days from warranty service, whichever is longer.
Types of Service
TVs that are 32 inches or larger will usually be serviced in-home. In-home
service requires complete and easy access to the product and does not include
de-installation or re-installation of the product. In-home service is subject to
availability. VIZIO will provide other service options when in-home service is
not available. All other VIZIO products must be sent to a VIZIO service center to
obtain warranty service. VIZIO is not responsible for transportation costs to the
service center, but VIZIO will cover return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and
tear; (c) improper operation; (d) improper voltage supply or power surges;
(e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer
misuse, modifications or adjustments; (i) installation, set-up, or repairs
attempted by anyone other than by a VIZIO authorized service center; (j)
products with unreadable or removed serial numbers; (k) products requiring
routine maintenance; or (l) products sold “AS IS”, “CLEARANCE”, “FACTORY
RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satisfied With Service
If you feel VIZIO has not met its obligations under this warranty, you may
attempt to resolve the issue informally with VIZIO. If you are unable to resolve
the issue informally and wish to file a formal claim against VIZIO, and if you are a
resident of the United States, you must submit your claim to binding arbitration
according to the procedures described below, unless an exception applies.
Submitting a claim to binding arbitration means that you do not have the right
to have your claim heard by a judge or jury. Instead your claim will be heard by a
neutral arbitrator.
Binding Arbitration Agreement; Class Action Waiver (U .S . Residents Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS
COURT OR HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY
OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS
WARRANTY, A BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT’S
SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING
ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION
ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED
BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE WITH
ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY
PROCEDURES FOR CONSUMER-RELATED DISPUTES . Y
ou may learn more
about the American Arbitration Association and its rules for arbitration by
visiting www.adr.org or by calling 800-778-7879. Since this warranty concerns a
transaction in interstate or international commerce, the Federal Arbitration Act
will apply.
The filing fees to begin and carry out arbitration will be shared between you and
VIZIO, but in no event will your fees ever exceed the amount allowable by the
American Arbitration Association, at which point VIZIO will cover all additional
administrative fees and expenses. VIZIO waives its right to recover attorneys’
fees in connection with any arbitration under this warranty. If you are the
prevailing party in an arbitration to which the Supplementary Procedures for
Consumer-Related Disputes applies, then you are entitled to recover attorneys’
fees as the arbitrator may determine.
The dispute will be governed by the laws of the state or territory in which
you resided at the time of your purchase (if in the United States). The place
of arbitration will be Irvine, California, or your county of residence (if in the
Limited Warranty