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Limited Warranty
original packaging or in packaging that affords an equal degree of protection. VIZIO
Technical Support will provide instructions for packing and shipping the product to the
VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE
DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If
this occurs, your product will be restored to its original state. You will be responsible for
restoring all applicable user data and downloaded applications. Recovery and reinstallation
of user data and downloaded applications is not covered under this warranty. In order to
protect your personal information, VIZIO recommends that you always clear all personal
information from the product before it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option) repair
or replace it, or refund the purchase price to you. There will be no charge for parts or labor
during the warranty period. Replacement parts may be new or recertified at VIZIO’s option
and sole discretion. Replacement parts and VIZIO’s labor are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service, whichever
is longer.
Types of Service
Displays that are 32 inches or larger will usually be serviced in-home. In-home service
requires complete and easy access to the product and does not include de-installation or
re-installation of the product. In-home service is subject to availability. VIZIO will provide
other service options when in-home service is not available.
All other VIZIO products must be sent to a VIZIO service center to obtain warranty service.
VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover
return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper
operation; (d) improper voltage supply or power surges; (e) signal issues; (f) damage from
shipping; (g) acts of God; (h) customer misuse, modifications or adjustments; (i) installation,
set-up, or repairs attempted by anyone other than by a VIZIO authorized service center;
(j) products with unreadable or removed serial numbers; (k) products requiring routine
maintenance; or (l) products sold “AS IS”, “CLEARANCE”, “FACTORY RECERTIFIED”, or by a
non-authorized reseller.
What to Do If You Are Not Satisfied With Service
If you feel VIZIO has not met its obligations under this warranty, you may attempt to resolve
the issue informally with VIZIO. If you are unable to resolve the issue informally and wish
to file a formal claim against VIZIO, and if you are a resident of the United States, you must
submit your claim to binding arbitration according to the procedures described below,
unless an exception applies. Submitting a claim to binding arbitration means that you do
not have the right to have your claim heard by a judge or jury. Instead your claim will be
heard by a neutral arbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR HAVE
OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY OR CLAIM RELATING IN ANY WAY
TO YOUR VIZIO PRODUCT, INCLUDING ANY CONTROVERSY OR CLAIM ARISING OUT OF OR
RELATING TO THIS WARRANTY, A BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT’S
SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING ARBITRATION
ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION AND CONDUCTED BY
A SINGLE ARBITRATOR APPOINTED BY THE AMERICAN ARBITRATION ASSOCIATION, IN
ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY
PROCEDURES FOR CONSUMER-RELATED DISPUTES. You may learn more about the
American Arbitration Association and its rules for arbitration by visiting www.adr.org
or by calling 800-778-7879. Since this warranty concerns a transaction in interstate or
international commerce, the Federal Arbitration Act will apply.
The filing fees to begin and carry out arbitration will be shared between you and VIZIO, but
in no event will your fees ever exceed the amount allowable by the American Arbitration
Association, at which point VIZIO will cover all additional administrative fees and expenses.
VIZIO waives its right to recover attorneys’ fees in connection with any arbitration under
this warranty. If you are the prevailing party in an arbitration to which the Supplementary
Procedures for Consumer-Related Disputes applies, then you are entitled to recover
attorneys’ fees as the arbitrator may determine.
The dispute will be governed by the laws of the state or territory in which you resided at
the time of your purchase (if in the United States). The place of arbitration will be Irvine,
California, or your county of residence (if in the United States). The arbitrator will have no
authority to award punitive or other damages not measured by the prevailing party’s actual
damages, except as may be required by statute. The arbitrator will not award consequential
damages, and any award will be limited to monetary damages and will include no equitable
relief, injunction, or direction to any party other than the direction to pay a monetary
amount. Judgment on the award rendered by the arbitrator will be binding and final,
except for any right of appeal provided by the Federal Arbitration Act, and may be entered
in any court having jurisdiction. Except as may be required by law, neither you nor VIZIO nor
an arbitrator may disclose the existence, content, or results of any arbitration under this
warranty without the prior written consent of you and VIZIO.
ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED
SOLELY ON AN INDIVIDUAL BASIS. VIZIO AND YOU AGREE THAT NO PARTY WILL HAVE THE
RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED AS A CLASS ACTION, A PRIVATE
ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY
ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.
NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH
ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF ALL
PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.
Exceptions to Binding Arbitration Agreement and Class Action Waiver
IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AGREEMENT AND
CLASS ACTION WAIVER, THEN: (1) you must notify VIZIO in writing within sixty (60) days of
the date that you purchased the product; (2) your written notification must be mailed to
VIZIO at 39 Tesla, Irvine, CA 92618, Attn: Legal Department; and (3) your written notification
must include (a) your name, (b) your address, (c) the date you purchased the product, and
(d) a clear statement that you wish to opt out of the binding arbitration agreement and
class action waiver.
In addition, you may pursue a claim in small claims court in your county of residence (if in
the United States) or in Orange County, California. In such case the provisions of the section
