ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased as new in Mexico Only.
VIZIO Sales & Marketing México S. de. R.L. de C.V. provides a warranty to the original purchaser of a new Product
against defects in materials and workmanship for a period of one year of non-commercial usage or ninety (90) days of
commercial use. If a Product covered by this warranty is determined to be defective within the warranty period, VIZIO
Sales & Marketing México S. de. R.L. de C.V. will either repair or replace the unit at its sole option and discretion.
To obtain warranty service, contact VIZIO Sales & Marketing México S. de. R.L. de C.V. Technical Support via email:
[email protected] or via phone at 001 (855) 472-7444 from 9:00AM to 6:00PM Monday through Friday (CST)
or visit www.VIZIO.mx. Pre-authorization must be obtained before sending any product to a VIZIO Sales & Marketing
México S. de. R.L. de C.V. service Center. Proof of purchase in the form of a purchase receipt or copy thereof is required
to show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or
recertified at VIZIO Sales & Marketing México S. de. R.L. de C.V.’s option and sole discretion. Replacement parts and
units are warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service or
replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO Sales & Marketing México S. de. R.L. de C.V. service center to obtain warranty
service. VIZIO Sales & Marketing México S. de. R.L. de C.V. is not responsible for transportation costs to the service center,
but VIZIO Sales & Marketing México S. de. R.L. de C.V. will cover return shipping to the customer. Pre-authorization is
required before sending any unit in for warranty service.
Product returns to VIZIO Sales & Marketing México S. de. R.L. de C.V.’s service centers must utilize either the original
carton box and shipping material or packaging that affords an equal degree of protection. VIZIO Sales & Marketing
México S. de. R.L. de C.V. Technical Support will provide instructions for packing and shipping the covered Product to the
VIZIO Sales & Marketing México S. de. R.L. de C.V. service center.
Limitations and Exclusions
VIZIO Sales & Marketing México S. de. R.L. de C.V.’s one-year limited warranty only covers defects in materials and
workmanship. This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper operation,
improper voltage supply or power surges, signal issues, damages from shipping, acts of God, any type of customer
misuse, modifications or adjustments, as well as installation and set-up issues or any repairs attempted by anyone
other than by a VIZIO Sales & Marketing México S. de. R.L. de C.V. authorized service center. Products with unreadable
or removed serial numbers, or requiring routine maintenance are not covered. This one year limited warranty does not
cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO Sales & Marketing México S. de. R.L. de C.V.’S
TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING
VIZIO Sales & Marketing México S. de. R.L. de C.V.’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER
SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
VIZIO Sales & Marketing México S. de. R.L. de C.V. SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION
OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL
DAMAGES. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or
consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights, which vary from state to state. THIS WARRANTY IS SUBJECT TO CHANGE
WITHOUT NOTICE. CHECK www.VIZIO.mx FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO Sales & Marketing México S. de. R.L. de C.V. product is capable of storing personal data and other
information, ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN
WARANTY SERVICE. If this occurs, your product will be restored to you configured as originally purchased. You will be
responsible for restoring all applicable data and passwords. Recovery and reinstallation of user data is not covered
under this Limited Warranty. In order to protect your personal information, VIZIO Sales & Marketing México S. de. R.L.
de C.V. recommends that you always clear all personal information from the unit before it is serviced, regardless of the
servicer.
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new product
purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s product
information page www.VIZIO.mx or look for the “zero bright pixel” guarantee on the box.
INFORMATION EXCLUSIVELY FOR MEXICO
VIZIO Sales & Marketing México S. de. R.L. de C.V. is not obligated to honor the warranty in the following cases.
(a) When the Product has been used under other than normal conditions.
(b) When the Product has not been operated according to the accompanying instructions for use.
(c) When the Product has been altered or repaired by persons not authorized by VIZIO Sales & Marketing México S. de.
R.L. de C.V. or the respective seller.
You may contact the importer or the merchant from whom you purchased the VIZIO Sales & Marketing México S. de. R.L.
de C.V. Product to make a warranty claim, to obtain information related to the procedure to file a warranty claim, and to
obtain information related to parts, components, supplies and accessories, or contact VIZIO Sales & Marketing México S.
de. R.L. de C.V.’s authorized representative as follows:
Warranty Support LATAM S.A. de C.V.
Calle Nubes #412
Colonia Jardines del Moral
León, Gto. C.P. 37160
Customer Service in Mexico (toll-free): 01-800-801-0096 or 001-855-472-7444
When calling from the United States to Mexico (toll-free): 1-855-472-7444
To make a warranty claim, submit this Product and this policy, duly stamped by the establishment from which it was
purchased. For customers in Mexico with VIZIO Sales & Marketing México S. de. R.L. de C.V. televisions that are larger than
32 inches, VIZIO Sales & Marketing México S. de. R.L. de C.V. or its authorized representative will provide onsite warranty
coverage of repair and/or replacement services.
Under the terms of this warranty, VIZIO Sales & Marketing México S. de. R.L. de C.V. or its representative must exchange
parts and components of the Product and include labor and shipping expenses of the Product on which this warranty is
valid, within the service network, at no cost to the consumer.
VIZIO Sales & Marketing México S. de. R.L. de C.V.
Blvd. Manuel Avila Camacho 36, Piso 12
Lomas de Chapultepec Sección I
Delegación Miguel Hidalgo
México, D.F. C.P. 11000
RFC: VSA110513BK9
LIMITED WARRANTY - MEXICO
