D
MEXICO
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY
ALL THE TERMS OF THIS WARRANTY. BEFORE USING YOUR VIZIO
PRODUCT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO
NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE
THE VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE
OF PURCHASE, RETURN IT FOR A REFUND TO THE AUTHORIZED
RETAILER WHERE YOU PURCHASED IT.
Warrantor
The warrantor under this warranty is VIZIO Sales & Marketing
Mexico S. de R.L. de C.V.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms
set forth below for one (1) year from the date of original purchase.
For commercial use, VIZIO warrants this product on the terms set
forth below for ninety (90) days from the date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and
workmanship when the product is used normally in accordance
with VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the
original purchaser of a new product. The purchase must have been
made from an authorized retailer in Mexico. The product must also
be located in Mexico at the time of warranty service.
Zero Bright Pixel Defect Guarantee (TVs Only)
Your product may qualify for a warranty against “zero bright pixel”
defects for the duration of the warranty on select new product
purchases. To determine if this guarantee applies to your product,
refer to the model’s product information page at www.vizio.mx,
look for the “zero bright pixel” guarantee on the box, or contact
VIZIO Technical Support at the email address or telephone number
below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.
mx for additional help and troubleshooting. To obtain warranty
service, contact VIZIO Technical Support via email at serviciovizio@
warrantyserviceslatinamerica.com or via phone at 01-800-801-
0096 or 001-855-472-7444. The VIZIO Technical Support hours are
9:00AM to 6:00PM Monday through Friday, Central Standard Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to
a VIZIO service center. You may be required to supply a purchase
receipt (or copy) to show that the product is within the warranty
period.
When you return a product to a VIZIO service center, you must ship
the product in its original packaging or in packaging that affords
an equal degree of protection. VIZIO Technical Support will provide
instructions for packing and shipping the product to the VIZIO
service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON
A PRODUCT WILL BE DELETED IN THE COURSE OF SOME IN-HOME
AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product will
be restored to its original state. You will be responsible for restoring
all applicable user data and downloaded applications. Recovery
and reinstallation of user data and downloaded applications is
not covered under this warranty. In order to protect your personal
information, VIZIO recommends that you always clear all personal
information from the product before it is serviced, regardless of
the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO
will (at its option) repair or replace it, or refund the purchase price to
you. There will be no charge for parts or labor during the warranty
period. Replacement parts may be new or recertified at VIZIO’s
option and sole discretion. Replacement parts and VIZIO’s labor are
warranted for the remaining portion of the original warranty or for
ninety (90) days from warranty service, whichever is longer.
Types of Service
TVs that are 32 inches or larger will usually be serviced in-home.
In-home service requires complete and easy access to the product
and does not include de-installation or re-installation of the product.
In-home service is subject to availability. VIZIO will provide other
service options when in-home service is not available.
All other VIZIO products must be sent to a VIZIO service center to
obtain warranty service. VIZIO is not responsible for transportation
costs to the service center, but VIZIO will cover return shipping to
the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal
wear and tear; (c) improper operation; (d) improper voltage supply
or power surges; (e) signal issues; (f) damage from shipping; (g)
acts of God; (h) customer misuse, modifications or adjustments;
(i) installation, set-up, or repairs attempted by anyone other
than by a VIZIO authorized service center; (j) products with
unreadable or removed serial numbers; (k) products requiring
routine maintenance; or (l) products sold “AS IS”, “CLEARANCE”,
“FACTORY RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satisfied With Service
If you feel VIZIO has not met its obligations under this warranty,
you may attempt to resolve the issue informally with VIZIO. If you
are unable to resolve the issue informally and wish to file a formal
claim against VIZIO, you may do so.
Exclusions and Limitations
TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, THERE
ARE NO EXPRESS WARRANTIES OTHER THAN THOSE DESCRIBED
ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, WILL BE LIMITED IN DURATION TO THE WARRANTY
PERIOD SET FORTH ABOVE. SOME STATES AND PROVINCES DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
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