D
Limited Warranty
UNITED STATES AND CANADA
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL
THE TERMS OF THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT,
PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO
THE TERMS OF THIS WARRANTY, DO NOT USE THE VIZIO PRODUCT AND,
WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR
A REFUND TO THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action
waiver for United States residents. If you live in the United States, the
binding arbitration agreement and class action waiver affect your rights
under this warranty. Please read the text under the section titled “Binding
Arbitration Agreement; Class Action Waiver (U.S. Residents Only)”
carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set
forth below for one (1) year from the date of original purchase. For
commercial use, VIZIO warrants this product on the terms set forth below
for ninety (90) days from the date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship
when the product is used normally in accordance with VIZIO’s user guides
and manuals.
Except where restricted by law, this warranty applies only to the original
purchaser of a new product. The purchase must have been made from an
authorized retailer in the United States (including Puerto Rico) or Canada.
The product must also be located in the country where it was purchased
at the time of warranty service.
Zero Bright Pixel Defect Guarantee (Displays Only)
Your product may qualify for a warranty against “zero bright pixel” defects
for the duration of the warranty on select new product purchases. To
determine if this guarantee applies to your product, refer to the model’s
product information page at www.vizio.com, look for the “zero bright
pixel” guarantee on the box, or contact VIZIO Technical Support at the
email address or telephone number below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for
additional help and troubleshooting. To obtain warranty service, contact
VIZIO Technical Support via email at [email protected].
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a
VIZIO service center. You may be required to supply a purchase receipt
(or copy) to show that the product is within the warranty period.
When you return a product to a VIZIO service center, you must ship the
product in its original packaging or in packaging that affords an equal
degree of protection. VIZIO Technical Support will provide instructions for
packing and shipping the product to the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A
PRODUCT WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL
SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored
to its original state. You will be responsible for restoring all applicable user
data and downloaded applications. Recovery and reinstallation of user
data and downloaded applications is not covered under this warranty.
In order to protect your personal information, VIZIO recommends that
you always clear all personal information from the product before it is
serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will
(at its option) repair or replace it, or refund the purchase price to you.
There will be no charge for parts or labor during the warranty period.
Replacement parts may be new or recertified at VIZIO’s option and sole
discretion. Replacement parts and VIZIO’s labor are warranted for the
remaining portion of the original warranty or for ninety (90) days from
warranty service, whichever is longer.
Types of Service
TVs that are 32 inches or larger will usually be serviced in-home. In-home
service requires complete and easy access to the product and does not
include de-installation or re-installation of the product. In-home service
is subject to availability. VIZIO will provide other service options when in-
home service is not available.
All other VIZIO products must be sent to a VIZIO service center to obtain
warranty service. VIZIO is not responsible for transportation costs to the
service center, but VIZIO will cover return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and
tear; (c) improper operation; (d) improper voltage supply or power surges;
(e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer
misuse, modifications or adjustments; (i) installation, set-up, or repairs
attempted by anyone other than by a VIZIO authorized service center;
(j) products with unreadable or removed serial numbers; (k) products
requiring routine maintenance; or (l) products sold “AS IS”, “CLEARANCE”,
“FACTORY RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satisfied With Service
If you feel VIZIO has not met its obligations under this warranty, you may
attempt to resolve the issue informally with VIZIO. If you are unable to
resolve the issue informally and wish to file a formal claim against VIZIO,
and if you are a resident of the United States, you must submit your claim
to binding arbitration according to the procedures described below,
unless an exception applies. Submitting a claim to binding arbitration
means that you do not have the right to have your claim heard by a judge
or jury. Instead your claim will be heard by a neutral arbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents
Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS
COURT OR HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY
OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS
WARRANTY, A BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT’S
SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING
ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION
ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED
BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE WITH
ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY
PROCEDURES FOR CONSUMER-RELATED DISPUTES. You may learn more
about the American Arbitration Association and its rules for arbitration
by visiting www.adr.org or by calling 800-778-7879. Since this warranty
concerns a transaction in interstate or international commerce, the
Federal Arbitration Act will apply.
The filing fees to begin and carry out arbitration will be shared between
you and VIZIO, but in no event will your fees ever exceed the amount
allowable by the American Arbitration Association, at which point VIZIO
will cover all additional administrative fees and expenses. VIZIO waives its
right to recover attorneys’ fees in connection with any arbitration under
this warranty. If you are the prevailing party in an arbitration to which
the Supplementary Procedures for Consumer-Related Disputes applies,
then you are entitled to recover attorneys’ fees as the arbitrator may
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