ViVOtech Proprietary
12
ViVOpay 8600 User Guide
Troubleshooting
The ViVOpay 8600 readers are reliable and easy to troubleshoot. The components that may
require troubleshooting include the power module, the reader and the data cable.
Symptom
Possible Cause
Remedy
General Issues
Reader does not appear to be
powered on --- no LEDs lit, no
LCD display.
• Reader not powered on or
incorrect voltage.
• Incorrect power supply used.
• Check cable connections.
• Verify that power is on and correct
voltage and current are present.
• Replace the power module.
• Verify that power cable plug is fully
inserted.
• Replace the power module.
• Replace the reader.
Reading Cards/Fobs/Phones
LEDs do not light and beeper is not
audible when card/fob/phone is
presented.
• Card/fob/phone not properly
presented.
• Metal or RF interference.
• Firmware issue (contact your
local support representative).
• Reader not powered on or
incorrect voltage.
• Incorrect power supply used.
• Unsupported card/fob/phone
used.
• Present card/fob/phone closer to the
reader antenna and ensure it is
parallel to the face of the reader.
• Verify that the card/fob/phone is
valid/current.
• Test with “ViVOcard Contactless Test
Card” part number 241-0015-03 Rev
A.
• Verify that the Phone Wallet is enabled
for payments.
• Try a different card/fob/phone.
• Verify that the unit is not near any
large metal objects.
• Verify that correct firmware is loaded
(local support representative only).
• Verify that power is on and correct
voltage and current are present.
• Verify that power cable plug is fully
inserted.
• Replace the reader.
Some cards/fobs/phones read, but
not all.
• Wrong firmware (contact your
local support representative).
• Possible bad card/fob/phone.
• Unsupported card used.
• Verify that correct firmware is loaded
on reader (local support
representative only).
• Check to see if card/fob/phone is
damaged.
• Try a different card/fob/phone.
Draft
dated
120508
