ViVOpay 8850 User Guide
20
Troubleshooting and Maintenance
1.
Press
0
on the
ViVOpay AR Diagnostics
screen. The
Test Results
screen is displayed
with the results of all the tests run.
Maintenance
The ViVOpay 8850 contains no user-serviceable parts within its enclosure. Do not open the ViVOpay
8850 enclosure.
You can replace the stylus without violating PCI security measures. You can also upgrade the
ViVOpay 8850’s firmware if required.
Replacing the Stylus
It is important that only the stylus be used for writing on the touch screen. If the stylus is lost or the
lanyard broken, you can obtain a replacement from your ViVOpay 8850 distributor (P/N 200-2416-
00).
To replace the stylus
1.
Turn the ViVOpay 8850 upside down and unscrew the connector cover retaining screw.
You must place upward tension on the screw to remove it completely from the connector
cover.
2.
Remove the old stylus if needed. The connector has a locking tab you must squeeze to
remove the stylus connector.
3.
Connect the new stylus to the ViVOpay 8850.
4.
Replace the cover as described in
“Connecting Power, Stylus, and Data Cables” on
page 6
.
5.
Turn the ViVOpay 8850 right side up and place the stylus in its holder.
WARNING:
Attempting to open the ViVOpay 8850 enclosure will trigger PCI security
measures and it will stop functioning even after reassembly!
Test Results
LCD Pass
Touch Screen Pass
Keypad Pass
LED Pass
Buzzer Test Pass
Magstripe Card T1 T2 T3
RFID Type B card
Security
KPT exists
DUKPT exists
Master session slots occupied
- - - - - 6 - - - -
Press any key to return to main
