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If the TV mount operates abnormally, it may be necessary to perform a reset of the mount.
To reset the TV mount, unplug the mount from power for 10 seconds and plug back in. Hold
the OK button for 3 seconds. The mount will lower to the minimum position, stop, then
raise slightly. The unit will then beep twice if the reset was successful.
To clear the memory, use a thin tool (such as a paperclip) to press the small button on the
front of the mount’s control unit. The unit will beep once. Press and hold the button again
for 5 seconds or until the mount beeps again to confirm clearing.
(Note: The memory clearing process may also be necessary if replacing the remote control)
REPLACING THE REMOTE CONTROL
TROUBLESHOOTING
PROBLEM
RESETTING THE MOUNT
SOLUTION
The Mount Will Not Operate
1. The system may be in an error state. If the
unit beeps 3 times after pressing a button, reset
the mount.
2. The system may be overheating. If the mount
beeps four times after pressing a button, allow
to cool for 30 minutes.
3. The remote may not be paired with the
mount. Refer to REPLACING THE REMOTE
CONTROL.
4. Check to make sure the power cable is
plugged in.
Abnormal Operation
1. Reset the TV mount. Refer to RESET MOUNT.
Remote Control Range is Too Short
The TV Mount Stops Moving
1. Replace the batteries. If the problem is not
resolved, please contact us to replace the remote
control.
2. Ensure the remote is being used within 30 feet
(10m) of the mount.
1. Ensure there are no cables or objects
preventing the mount from moving.
2. The TV weight may exceed the 110lb (50kg)
weight limit.
3. The motor cable may be damaged. Reset the
mount. If the problem continues, contact us for
replacement.
Abnormal Operation
1. Please contact us to troubleshoot and
potentially replace the product.
