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Vivitar Vivicam 2800 User Manual Download Page 59

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You may also call our technical support line for assistance.  Before you call, please…
1)

 

Review the Owner’s Manual and Quick Start guide.

2)

 

Determine if your problem is related to your camera, or your computer
connection.

•

 

Check the camera for basic operations.

•

 

Does it turn-on?

•

 

Can you take a picture, and review it on the LCD display?

If the camera operates, captures images, and displays images on the LCD, the camera
is functioning correctly.

If you cannot get your camera and PC to connect, please consult your PC
manufacturer, or consult a local PC technician and have your serial or USB ports
checked.  Our technical support staff can help you with your camera, but are not able
to give expert advice regarding the configuration of your PC.

We offer toll-free technical support for thirty days.  Technical Support is available 24
hours a day, 7 days a week.  We offer free support for a period of 30 days, limited to
three calls.  You may reach technical support at (800)-532-3286.  After thirty days, or
three calls, you may obtain assistance by calling (949)-595-2199.

You may also obtain support via our website at www.vivitar.com.  On our website we
post driver updates, frequently asked questions, and other helpful information.  There
is also a knowledge-based help system to guide you through any problems and
questions you may have.

8.4 Usage Environment

The recommended operating temperature of the camera is 32 to 104 F (0 to 40C)

Exercise caution when moving between areas with extreme changes in temperature
and humidity.  Condensation may form on the lens and optical viewfinder.

Avoid exposing the ports and CF card slot to dust and moisture.

Do not expose the camera to extreme shock or vibration.

Exercise caution when cleaning the lens and optical viewfinder components.  Use
only lens cleaners and lens tissue.

8.5 Troubleshooting

8.5.1 The Reset Button

The V2800 is essentially a small computer.  It has a processor and an
operating system just like your PC, but on a smaller scale.  Like a
computer, the V2800 can get confused and “hang” occasionally.  To
remedy this situation you may “re-boot” the V2800 by pressing the reset

Summary of Contents for Vivicam 2800

Page 1: ...ViviCam 2800 Digital Still Camera User Manual And Technical Support Guide Rev March 12 1999 ...

Page 2: ...er Management 2 2 Compact Flash Card 2 2 1 Inserting a Compact Flash Card 2 2 2 Removing a Compact Flash Card 2 3 Turning on the Camera 2 4 Turning off the Camera 2 5 The Information LCD Icons 2 5 1 Information Liquid Crystal Display LCD 2 5 2 Image Number 2 5 3 Flash 2 5 4 Macro 2 5 5 Image Quality 2 5 6 Battery Status 2 5 7 Resolution 2 5 8 Self Timer 2 6 Capturing an Image Chapter 3 CAM Mode Ad...

Page 3: ...Options 6 2 Serial Twain Connectivity 6 2 1 Physical Connection Serial 6 2 2 Twain Driver Defined 6 2 3 Installing the Twain Driver and Application 6 2 3 1 Step 1 Examine your COM ports 6 2 3 2 Step 2 Installing the Twain Driver 6 2 3 3 Step 3 Installing the Application Software 6 2 4 Image Transfer by Serial Twain 6 2 5 The V2800 Twain Driver User Interface DUI 6 2 5 1 Folders 6 2 5 2 Preview Ima...

Page 4: ...gned to provide reasonable protection against harmful interference in commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does c...

Page 5: ...y and ease of use just like a film camera 2 1 8 Color Image LCD display for image preview and playback 3 Information LCD allowing you to adjust basic camera functions quickly and easily without the need to turn on the image LCD 4 Four Mode Flash Auto On Off and Redeye modes 5 High Quality Glass Lens with AutoFocus and macro functions 6 Digital Zoom providing a 2 1 zoom function 7 Compact Flash mem...

Page 6: ...d Tripod Socket Get in the picture by mounting your camera on a tripod and using the self timer feature 23 Image Protection Protect your favorite images from inadvertent erasure or deletion by marking them as protected 1 3 What s included with the V2800 1 V2800 Camera body with 4 MB Compact Flash Card 2 RS232 Cable for serial data transfer to your PC 3 Video Cable for connecting to an NTSC video d...

Page 7: ... and camera 2 Compact Flash cards for additional image storage These are available in various sizes from 2 MB to 96MB Use CF cards which bear the CFA Compact Flash Association logo 3 A Compact Flash card reader that allows you to download your images directly from a CF card to your PC via parallel port or USB port This method is much faster and easier than using a serial data cable connection or e...

Page 8: ...Display Black White Information LCD Display Brightness Control Yes Display Info Localization English Capture Modes Modes Burst Still Audio Still Processing Time Typically less than 6 seconds Memory Image Storage Memory Compact Flash Number of Images on 4 MB Card in XGA resolution 11 Good 24 Better or 46 Best typical actual count will vary Formats Image Compression JPEG Image Format JPG File Format...

Page 9: ...ta to PC COM port USB USB storage class implementation Twain Driver 32 bit Twain driver for Windows 95 98 Video Output NTSC video out live preview and image playback Power AC Power Adapter One piece direct plug in Transformer Power cube wall module w integral power lead molded plug Input 100 240 VAC 50 60 Hz 250 mA Output 6 VDC 1 5 Amp max Plug Dimensions 3 5 x 1 3 X 9 75 mm center positive Batter...

Page 10: ... Back Views Mode Switch Compartment Door Image LCD Color Information LCD Monochrome Battery Door DISP Display Button Green LED Microphone Enter Menu Reset Button Optical View Finder Lens Self Timer LED Flash Flash Sensor Reset Button ...

Page 11: ...10 Top View Bottom View Compartment View Zoom In W Wide Zoom Out T Telephoto Shutter Button CF Card Ejector Tripod Socket 20 Battery Door NTSC Video RS 232 Serial Data 6 VDC Power Input CF Card USB Port ...

Page 12: ... True Color is recommended Additional Requirements to connect to your PC using a serial connection An available 9 pin serial port correctly configured and operational A 25 pin serial port can be accessed using a 25 pin to 9 pin 25F to 9M adapter Do not use a null modem adapter Additional Requirements to connect to your PC using a USB connection A USB port properly configured and operational Window...

Page 13: ...rements for the PhotoExpress Application are Pentium Processor or higher 105 MB of hard disk space Minimum 800 x 600 display settings MAC There are no drivers or serial connection cables to directly connect the V2800 to MAC or iMAC computers nor are there MAC USB drivers However it may be possible to use the V2800 with an iMAC or a PowerMac using an optional USB version Compact Flash card reader s...

Page 14: ...he side compartment door of camera and connect the adapter terminal to lower jack labeled DC 6V 2 1 3 Power Management Note The ViviCam 2800 has a power management feature designed to extend battery life If the camera is running on batteries the camera will shut off automatically if it is left idle for one minute To wake up the camera press the shutter button Note If the camera is running on AC po...

Page 15: ... 2 Insert the side of a CF card with the 50 small holes into the CF slot pointed into the camera 3 Push the CF card into the slot until it is seated firmly 2 2 2 Removing a Compact Flash Card 1 Open the side compartment door 2 Slide the memory card ejector in the direction of the arrow Note how the ejector moves in a direction opposite to the direction in which the card itself will eject Feel free...

Page 16: ...agement philosophy is to have the camera power up with the image LCD OFF in order to save battery power To turn on the LCD display press the DISP button and you will see live motion video Power up to PLAY If you switched to PLAY you will see the green LED come on the information LCD panel will display certain information explained in the next section and the image LCD will display an image Press t...

Page 17: ...age display will briefly flash NoCard and the monochrome display Image Number will show three dashes Note The number of images remaining is an estimate It is a calculation based upon available memory and the anticipated or average file size of an image taken in the resolution and quality settings that are currently active File sizes do vary however depending upon the scene that you have imaged Com...

Page 18: ...ess of lighting conditions This is sometimes known as fill flash as many photographers use this technique to fill in shadows and areas of high contrast Off In the off mode the flash is disabled and will not fire regardless of lighting conditions Hint The V2800 performs quite well in low light conditions Try capturing without flash and determine for yourself how well the low light performance works...

Page 19: ...ber of images It is a trade off you can make The V2800 offers three levels of compression quality Note Do not confuse quality with resolution Resolution determines the size of the images on your screen 1024 by 768 pixels or 640 by 480 pixels Quality determines the visual integrity of your images Images that are too heavily compressed will appear blocky The quality setting will be indicated on the ...

Page 20: ...s information however Hint When you remove alkaline batteries from a digital camera do not dispose of them hastily Digital cameras deplete AA batteries quickly but not completely Experience has shown that batteries which appear dead to a digital camera are still more than adequate for most other consumer electronic devices Take the dead batteries from your digital camera and use them in another de...

Page 21: ...e Simple Turn on the camera to CAM mode and push the shutter button Wait a few seconds for processing and you are ready to capture your next image Note The V2800 is loaded with features and capabilities There are so many features and menus that it can become overwhelming at first Not to worry The V2800 is setup at the factory with default settings that allow you to operate the camera right out of ...

Page 22: ...peed Select a metering scheme Specify color balance Place a formatted date on your images Create and change file folders Reset the camera These functions are distributed over four pages of the CAM menus 3 1 Opening the CAM menus Switch to CAM mode Press the menu key The image LCD will display Page 1 4 of the CAM menu Pressing the menu key again will present the next menu page Note You may exit the...

Page 23: ...the three choices After making your selection press the enter key to save your choice and return to the menu page 1 4 If you choose Still with Voice each image will have a voice segment attached to the image When capturing an image with voice press the shutter as normal but continue to hold the shutter button and speak into the microphone up to 10 seconds Note Sound recording will take up memory s...

Page 24: ... change it again Previously stored images will not be changed or altered For further discussion on the topic of image resolution refer to section 2 5 7 of this manual 3 1 4 Image Quality Compression The fourth menu item on Page 1 4 is picture compression You can set picture compression as Good Better or Best Press the enter key to display the Picture Compression sub menu Press either the or keys t...

Page 25: ...amera will capture the image but then rotate it 90 degrees so that all your images will subsequently display in an upright fashion No more twisting heads at show time Note If you use the Portrait feature the camera assumes that you will rotate it clockwise each time If you rotate the camera counter clockwise your images will display upside down After selecting portrait orientation turn the camera ...

Page 26: ...cene sampling 3 1 8 Color Balance The fourth menu item on Page 2 4 is Color Balance You can set the Color Balance speed to either Auto or Daylight Press the enter key to display the Color Balance sub menu Press either the or keys to toggle between the two choices After making your selection press the enter key to save your choice and return to the menu page 2 4 This feature allows you to tell the ...

Page 27: ...ss either the or keys to move between the four choices After making your selection press the enter key to save your choice and return to the menu page 3 4 Your date stamp will be positioned according to your selection 3 1 9 2 Stamp Format The third menu item on Page 3 4 is Stamp Format Press the Enter key to display the Stamp Format sub menu Press either the or keys to move between the three choic...

Page 28: ...ategories as you capture them Change Folder From the Folder Control Menu select Change and press enter The camera will display a list of all the directories folders currently available on your CF card The check sign indicates the current folder Press or to change folders Press the enter key to select a folder and then press menu to return to the menus 3 1 11 Reset The final menu item on Page 4 4 i...

Page 29: ... auto exposure in increments of 0 5 EV If your scene appears on the LCD to bee too dark press key to increase exposure If your scene appears on the LCD to bee too light press key to decrease exposure When you the press and keys the image LCD will display an EV exposure scale as shown In addition the information LCD will present a numeric EV value momentarily Press or to change exposure Start up ca...

Page 30: ...ages will display on the image LCD Press the and keys to scroll forward and backward through your stored images Press the DISP button to change the display appearance Note You can even zoom in on a displayed image by pressing the T and W zoom buttons 4 3 Play Mode Advanced Functions There are three pages of Menus in PLAY mode Switch to PLAY mode Press the Menu key to open the PLAY menus The LCD im...

Page 31: ...ress the enter key to format the CF card or press DISP to completely exit from the erase functions Note There is a difference between Erase All and Card Format In both cases all images will be erased If you format the CF card however all data on the card will be erased including folders and directories and any other data file on the CF card even if it is not associated with the camera CF cards can...

Page 32: ...ich you have just attached voice will now bear a sound icon Note To retrieve your sound clips you must either connect the camera to your PC via USB use a card reader to read the CF card directly Using a serial data Twain connection there is no mechanism for audio file transfer 4 3 4 Mark The fourth menu item on Page 1 3 is Mark There are two reasons to Mark an image 1 For protection against erasur...

Page 33: ... the AC adapter disengages the auto power off feature 4 3 6 Slide Show Interval Period The second menu item on Page 2 3 is the Slide Show Period This feature allows you to specify how long each slide will be displayed in a slide show Press enter to go to the sub screen Press either the or keys to move the selection bar to 3 5 7 10 15 30 or 60 seconds Press enter to confirm your choice and return t...

Page 34: ...Erase and press enter The camera will display a list of all the directories folders currently available on your CF card The check sign indicates the current folder Press or to change folders Press Enter key to highlight and select a folder and then press the Menu key to return to the menu Note There is no Recycler bin Once you erase a folder the folder and all of it s contents will be erased If yo...

Page 35: ...amera inoperable if this procedure is done incorrectly Attempting to load invalid code can also destroy the camera Your warranty does not cover inadvertent destruction of the camera by failed updates Note If you have the appropriate firmware make sure the camera is being operated on AC power with no chance of power interruption Loss of power during a firmware reload will result in an incomplete re...

Page 36: ...0 in the Video Out jack This is the port just below the USB port The video jack should have a yellow ring to distinguish it from the serial data port Plug the other end of the video cable into a video input jack RCA type on your monitor or other video device Turn on the camera to either CAM or PLAY mode If you switch to CAM mode you must also turn on the image Display by pressing the DISP button o...

Page 37: ...en called COM ports in your system BIOS and operating system Why serial connections Serial connections were and continue to be used simply because virtually every PC in the world has a least one and often two serial ports Whether or not these serial ports are working enabled and free from other devices is where problems arise If your serial ports are working and free then you will most likely have...

Page 38: ...e 3 Install a Twain compliant application software 6 2 1 Physical Connection Serial Plug the included serial data cable into an available 9 pin COM port on the back of your PC COM Serial ports are located at the back of your desktop PC or notebook Look for a connector that is D shaped with two rows of male pins with a total of nine pins Most desktop computers have two COM ports whereas notebook co...

Page 39: ...his must be a Twain compliant application of course To determine if your favorite imaging software is Twain compliant consult the manual the software developer or review the help files and look for keywords such as Twain Get and Acquire Depending upon the manufacturing circumstances of your particular V2800 camera the Twain drivers will be either on a diskette or on a CD ROM together with an image...

Page 40: ...t to derive the same information in another way Click on Start Settings Control Panel Look for an icon labeled Modems Double click on the Modems icon to open the Modem Properties dialog box Click on the tab labeled Diagnostics This may give you a very good overview of the utilization of your system COM ports Take notice if there are any Red X or yellow exclamation marks in this area These are indi...

Page 41: ... on Add Remove Programs From the Install Uninstall tab look for ViviCam 2800 Twain Driver Select ViviCam 2800 and click on Add Remove 6 2 3 3 Step 3 Installing the Application Software U Lead Photo Express Version 2 0 Special Edition If you wish to install the included Twain compliant software application insert the CD ROM into your CD ROM drive If your computer is set to autorun the CD will start...

Page 42: ...ion process is a method by which the host application calls upon the Twain data source for the specific device camera or scanner in use The selected Twain device driver responds to the call and control of the camera is handed over to the Twain driver What you will see next is the Twain Driver User Interface DUI Regardless of which application you use after you click on Acquire the ViviCam 2800 DUI...

Page 43: ...te Note Usually the V2800 auto powers off after one minute When using AC the camera stays on indefinitely When using AC and downloading images however the camera will recognize the fact that you have downloaded all your images and then it will auto power off From the V2800 DUI you perform many functions including 1 Select which camera folder album you wish to look at 2 Preview images in the camera...

Page 44: ...older for your friends images and so forth If there are multiple folders in the camera this feature simply allows you to select which folder you wish to review Note For more information about folders refer to sections 3 1 10 and 4 3 7 6 2 5 2 Preview Images in the Camera Thumbnails The DUI opens up showing just a blank spot for every image in the camera This is done simply to make the Twain connec...

Page 45: ...nfiguration dialog box There are four tabs The account tab allows you to specify the current folder image size and quality and image orientation for the camera You may also add notational information to the folder The serial tab is important It allows you to specify or change your COM port and baud rate If you find that image transfers are too slow increase the rate If you are having communication...

Page 46: ...0 by USB Open the Twain DUI by selecting View Pictures from PC and then click on the disk icon in the Source square Then navigate to the CF disk in your camera It will be assigned a drive letter such as e or f 6 2 5 8 Display All Thumbnails To display all the thumbnails of the images in the camera the current folder click on the Display All icon 6 2 5 9 Select All Thumbnails To select all the thum...

Page 47: ...e images and then clicking on the Delete Selected Images icon If you have already saved images to your PC only the images in the camera will be deleted not the ones saved to your PC 6 2 5 14 Deleting a Folder of Images from the Camera You may delete an entire folder of images and the folder itself from the CF card inside the camera by first selecting the folder then clicking on the Delete Selected...

Page 48: ...ing up the Systems Properties dialog box If your version is Your Next step is Windows 95 4 00 950 You have the original version of Windows 95 which does not support USB Use either the Twain Serial connection or a CF reader Do not attempt to install the USB camera driver Windows 95 4 00 950a You have the original version of Windows 95 with Service Pack A which does not support USB Use either the Tw...

Page 49: ...ograms The Add Remove Programs Properties dialog box will appear If you do not have the OSR USB supplement do not install the V2800 USB driver Consult your system manufacturer or PC technician to determine how you may locate this update usbsupp exe Scroll down the alphabetical listing of the registered programs and applications on your PC Look for the USB supplement to OSR2 Click Cancel We are not...

Page 50: ...USB setup looks complete proceed to install the USB camera driver If these USB components are not present please consult your system manufacturer Check to see that USB is enabled in your BIOS Take notice if there are any Red X or yellow exclamation marks in this area These are indications of port problems Please consult your system manufacturer or PC technician for assistance 7 1 3 Connect the USB...

Page 51: ...a off 2 Plug the V2800 AC adapter into an electrical outlet and the camera 3 Connect USB cable between PC and camera 4 Power up your PC Step 2 Turn on the Camera to Play Mode This is the true test of your USB functionality If your USB subsystem is functioning correctly you will be a quick volley of message boxes about an unknown device If there is no activity do not proceed with the USB driver ins...

Page 52: ...er click on Have Disk Then you will see the Install from Disk dialog box Insert the USB driver disk Click Browse Note If your drivers came on a CD ROM perform these procedures browsing to your CD drive instead of the floppy disk drive Step 7 Select the Correct Information inf file for either Win 95 or Win98 Note If your drivers came on a CD ROM perform these procedures pointing to your CD drive in...

Page 53: ...thin the V2800 as an NEC USB Digital Still Camera controller NEC supplies the USB chipset for the V2800 Click Next Step 10 Chipset Device Driver is Installed The device driver has been located and Windows is ready to install it Windows 98 shown Click Next Step 11 Windows needs to find another file If the next file cannot be found click on browse and then click on your drive letter as shown below a...

Page 54: ...ick on Start Settings Control Panel Double click on System Click on the Device Manager tab When you expand the USB listing the NEC USB DSC device should appear as shown on this screen Try plugging and unplugging the V2800 while observing the Device Manager tab The NEC entry will appear and disappear shortly after each connection and disconnection This is called hot swapping a key feature of USB St...

Page 55: ... the CF card including word documents spread sheets and image files The V2800 will ignore any materials or files that are not generated by the camera itself Keep in mind that storing files and unrelated data will consume space on the CF card and thereby limit the number of images you can store The V2800 USB interface has one restriction however Do not attempt to connect the V2800 by USB and also b...

Page 56: ...era Turn the camera off and then disconnect the power source batteries or AC power adapter If you are using the AC power adapter unplug the adapter from the AC power outlet after you have disconnected the camera Then contact your dealer or your local authorized service facility Do not continue to use the camera as this may cause a fire or electric shock If the camera has been dropped or the camera...

Page 57: ... injury Do not subject a battery to strong impacts such as hitting it with a hammer stepping on it or dropping it Any of these may cause the battery to split or leak causing fire or injury Use only the specified batteries or AC power adapter specified for use with this camera The use of other power sources may cause a fire 8 2 Warranty Policy This camera is under warranty for a period of one year ...

Page 58: ... any defect or nonconformity in the equipment In all cases Vivitar has sole responsibility to determine the cause and nature of said problem and said determination with regard thereto shall be final To contact us Instructions for a return Vivitar Corporation Call for a RMA 1280 Rancho Conejo Blvd Put RMA outside of packaging box Newbury Park California 91320 Enclose copy of proof of purchase 800 5...

Page 59: ...t 800 532 3286 After thirty days or three calls you may obtain assistance by calling 949 595 2199 You may also obtain support via our website at www vivitar com On our website we post driver updates frequently asked questions and other helpful information There is also a knowledge based help system to guide you through any problems and questions you may have 8 4 Usage Environment The recommended o...

Page 60: ...ted as Source Select V2800 6 2 4 Baud rate is too low Adjust increase baud rate 6 2 5 6 Serial connections are limited to a transfer rate of 115 200 Switch to USB or add a CF reader 6 1 Camera connects to PC serial but it takes forever to transfer an image Another program or TSR is competing for resources Switch to USB or add a CF reader 6 1 Wrong version of Windows Use Serial connection or CF rea...

Page 61: ...to Auto Focus 2 5 4 Too Much Compression Use Better or Best modes 2 5 5 Object is too close Try Macro mode 2 5 4 Images are not Sharp Lens is dirty Clean lens 8 4 Camera not in CAM mode Switch to CAM mode 3 1 Camera is processing previous image s Wait for processing to finish 2 6 Shutter key does not work Memory card is full Insert a new memory card 2 2 1 2 2 2 Batteries are depleted Replace batte...

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