C o p y r i g h t V i t a l H o m e S y s t e m s L L C
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© 2016 Vital Home Systems
available. Cost for repair is determined by each individual
product. Please contact VHS for additional details.
LIMITATION OF WARRANTY
The foregoing warranties only apply to Product(s)
purchased from VHS or its authorized distributors and re-
sellers. It does not apply to any materials that are
procured as third-party items to be shipped from VHS in
conjunction with other parts and services of VHS or any
third-party components within VHS parts or products.
Examples of these items are items such as plumbing parts,
power cables, batteries, external gateways wiring, hubs,
routers, modems, and other products. It also excludes
items added to the Purchase Order (“PO”) for site-specific
components, such as, but not limited to: batteries, cables,
fuse panels, and any products that are not offered as a
standard item in VHS’s product and services catalog.
Products not manufactured or distributed by VHS will
carry the warranty and related terms and conditions of the
original manufacturer.
The above Limited Warranties for Product do not apply if
the hardware, software, or any other equipment (upon
which the authorized Software is installed or any device
authorized for use by VHS) has been:
1.
Installed, serviced or repaired by or on behalf of
Customer, other than by VHS or by an
authorized VHS Partner/distributor in
accordance with the Maintenance and Support
Package between VHS and Partner, without the
written approval of VHS;
2.
Batteries, valves or any device or part not
purchased from VHS and attached to any VHS
supplied equipment such as the VC100.
3.
Altered or modified other than by VHS or its
authorized representatives without written
consent;
4.
Damaged from negligence, improper use,
physical damage, improper installation, repair,
operation, or maintenance except as described
in VHS user documentation;
5.
Subjected to abnormal physical or electrical
stress, abnormal environmental conditions,
misuse, or accident including water damage.
None of the VHS products are water resistant or
water proof other than the physical water ball
valve;
6.
Damaged or destroyed by natural causes,
including, but not limited to, lightning, flood,
earthquake, hurricane, or other natural disaster
or other act of God;
7.
Damaged or destroyed by causes beyond the
control of VHS, including, but not limited to,
wars, upheavals, riots, accident, neglect, misuse,
air conditioning, humidity control,
transportation, electrical power failure, failure
to comply with applicable operating
instructions, or any cause other than ordinary
use or a negligent or willful act or omission;
8.
Subjected to the removal or alteration of its
original identification marks;
9.
Provided for beta, evaluation, testing, or
demonstration purposes;
10.
Installed without proper surge protection.
11.
Removal or relocation of the water sensor or
control panel
12.
Any loss of connection with the VHS system via
a PSTN (dial-up), Wireless GSM, 3G or 4G
operator network, wifi, wired or wireless
connectivity.
Customers shall maintain environmental conditions at the
locations of the Product in accordance with the Product’s
specifications. Failure to provide and maintain a proper
operating environment shall render this Limited Warranty
null and void.
OBSOLETE AND DISCONTINUED PRODUCTS
Obsolete and discontinued Products are supported for the
balance of the specified Limited Product Warranty period
by VHS as noted herein. VHS may replace obsolete and
discontinued Products still within warranty with approved
substitute Products at its sole and absolute discretion.
Customers with Support and Service Packages in place
when a Product is discontinued or becomes obsolete may
be offered remaining Product. This will be determined
only by VHS in its sole and absolute discretion. Obsolete
and discontinued Products that are out of warranty are
not supported by VHS and cannot be repaired under the
terms and conditions of standard out-of-warranty
Products unless covered separately by a mutually agreed
to Maintenance and Support Package.
DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY
OTHER THAN CONTAINED HEREIN, VHS DISCLAIMS ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH
REGARD TO THE PRODUCTS, SERVICES, AND MATERIALS
PROVIDED HEREUNDER, INCLUDING ALL WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
