Should you experience any difficulties with your product
during the warranty period, please contact our customer
service line for advice on 1300 881 861 in Australia,
or 0800 786 232 in New Zealand.
Alternatively, you can send a written claim to Sunbeam to:
Australia
Units 5 & 6, 13 Lord Street
Botany NSW 2019 Australia
New Zealand
Level 6, Building 5, Central Park,
660-670 Great South Road,
Greenlane, Auckland
Upon receipt of your claim, Sunbeam will seek to resolve
your difficulties or, if the product is defective, advise you
on how to obtain a replacement or refund.
To assist us in managing warranty claims, we recommend
you register your product as soon as practicable after
purchase by creating a MySunbeam account on our
website and send a copy of your original receipt to
Sunbeam.
In order to make a claim under our warranty, you must
have the original proof of purchase documentation for the
product and present it when requested .
Should your product develop any defect within 12 months
of purchase because of faulty materials or workmanship,
we will replace or repair it, at our discretion, free of
charge. A product presented for repair may be replaced
by a refurbished product of the same type rather than
being repaired. Refurbished parts may be used to repair
the product.
Our replacement or repair warranty only applies where a
defect arises as a result of faulty material or workmanship
during the warranty period. Your warranty does not cover
misuse or negligent handling (including damage caused
by failing to use the product in accordance with this
instruction booklet), accidental damage, or normal wear
and tear.
Your warranty does not:
• cover freight or any other costs incurred in making a
claim, consumable items, accessories that by their
nature and limited lifespan require periodic renewal
(such as filters and seals) or any consequential loss
or damage; or
• cover damage caused by:
- power surges, power dips, voltage supply problems,
or use of the product on incorrect voltage;
- servicing or modification of the product other than by
Sunbeam or an authorised Sunbeam service centre;
- use of the product with other accessories, attachments,
product supplies, parts or devices
that do not conform to Sunbeam specifications; or
- exposure of the product to abnormally corrosive
conditions; or
• extend beyond 3 months if the product is used
in commercial, industrial, educational or rental
applications.
The benefits given to you by our warranty are in addition
to other rights and remedies under law in relation to the
product.
In Australia our goods come with guarantees that cannot
be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and
for compensation for any other foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Our goods also come with guarantees that cannot be
excluded under the New Zealand Consumer Guarantees Act.
If your warranty claim is not accepted, we will inform
you and if requested to do so by you, repair the product
provided you pay the usual charges for such repair. You
will also be responsible for all freight and other costs.
Should your product require repair or service after the
warranty period, contact your nearest Sunbeam service
centre. For a complete list of Sunbeam’s service centres,
visit our website or call our customer service line for
advice on 1300 881 861 in Australia,
or 0800 786 232 in New Zealand.
This Sunbeam product is covered by a 12 month replacement or repair
warranty, which is in addition to your rights under the Australian Consumer
Law (if your product was purchased in Australia) or New Zealand Consumer
Guarantees Act (if your product was purchased in New Zealand).
12 Month Warranty
