V DMH
October 2017
Visual Engineering
Video solutions. Integrated
visualengineering.co.uk
Page 3
Change History
Version
Date
Change Summary
Author
v1.0
10/10/2017
Existing Support Articles Compiled
RE
Warranty and Support
All Visual Engineering products are supplied as standard with a 12 month ‘Return to Base’ warranty.
Please note: Any unauthorised product disassembly, modification or the removal of tamper
proof labels will void the warranty.
In the event of a suspected product failure, users should contact the Visual Engineering support
team on the telephone 44 (0) 1206 211842 or please email us at:
Should the fault persist or if the support team are unable to resolve the fault, it may be necessary
to return the equipment.
Equipment should only be returned using the RMA (Returns Management Authorisation) process.
Users should contact the support team on the above number and request an RMA number.
