TVT500PVR User Guide
27
Troubleshooting
Attention!
Please avoid unnecessary risks.
Never attempt to repair a defective – or seemingly defective – device on your own. Repairs should only be
performed by a specialised repair facility or an equally qualified specialist.
Any electronical device is possibly susceptible to errors. However not every error represents a defect. Very
often the cause for errors are faulty cables, connector cables/sockets or errors in connecting the device.
Before contacting the helpline please check that digital television is broadcast in your area by using the
postcode checker available on the following Website:
www.dtg.org.uk
If you are in an area that will receive digital television but cannot you may need an upgrade for your aerial.
Error
Possible cause
Remedy
Device does not start
Not connected to mains supply
Check mains adaptor and cable
No image, no sound
Not connected to mains supply
Check mains adaptor and cable
No channels available
Perform automatic channel search
(see page 27)
Lost aerial connection
Check aerial connection
No image or bad reception
SCART connector not fully plugged
in
Check SCART connector
Aerial incorrect
Replace the aerial
Channel parameters have changed Perform automatic channel search
(see page 27)
No image, audio OK
Channel parameters have changed Perform automatic channel search
(see page 27)
SCART connector not fully plugged
in
Check SCART connector
No reception of channels that were
previously available
Channel is no longer broadcast
None
Remote control is not working
Obstacle between remote control
and receiver
Remove obstacle
Flat battery
Replace batteries
Certain stations cannot be received
from time to time
Some services are not transmitted
24 hours a day and can sometimes
be unavailable. This is not a fault.
Poor image quality
Wrong TV SCART out signal
Try changing from RGB to CVBS or
vice versa (see page 22)
Record time display does not
advance
Hard disk not properly recognised Format hard disk (see chapter
Settings)
Recording does not work; front
panel display shows “FULL“
No available space on hard disk
Delete recordings to free up space
