Table
of Contents
28
A
PPENDIX
A: T
ROUBLESHOOTING
▼
NOTE: The scanner does not use hardware interrupts to communicate
with the COM port, so you do not need to change IRQs when
installing a second serial card. This prevents hardware conflicts;
it means that you can use the scanner on COM3 or COM4 even while
you have active devices on COM1 or COM2.
The COM port is disabled.
COM ports can be disabled. See your computer user’s manual for the steps
to re-enable the COM ports.
Laptop computer with Infrared Remote Device Adapter (IRDA).
Most laptop computers have a single external serial COM port that must
be disabled for the IRDA to work correctly. If this is the case, the IRDA
must first be disabled, and then the COM port re-enabled so the scanner
can use the external COM port. See your laptop owner’s manual for the
steps to disable the IRDA and re-enable the external serial COM port.
P
APER
P
ORT
S
CANNER
W
ILL
N
OT
S
CAN
Before the PaperPort scanner can scan, it must communicate with your
computer. If you have not already done so, select a COM port.
To select a COM port:
1. Start the PaperPort software.
2. Click the Settings button on the Command Bar, or from the Edit
menu, choose Preferences. Click the Scanner button. If you’re using
Windows 95, click the Scanner Setup tab.
3. Click the Setup button.
4. Click Find Scanner, or alternatively select a port manually from the
Port drop-down list.
If the scanner is not found, see “PaperPort Scanner Not Found” on
page 26.
Book Page 28 Monday, December 2, 1996 2:05 PM
