Table
of Contents
38
A
PPENDIX
B: T
ROUBLESHOOTING
4. If new devices are located, click the Details button, not the Additions
button.
5. If no new devices are located, click Cancel.
6. Restart Windows 95.
If you have questions about the Add New Hardware function, see the
Windows 95 documentation.
The serial ports on some Windows 95 computers may be affected when the
PaperPort software is installed, causing the mouse or modem to stop
responding. This problem occurs if Windows 95 locks the COM port
resources, which prohibits the PaperPort software from resetting the COM
port resources.
To overcome this problem:
1. Open the Windows 95 Control Panel.
2. Select System, and then Device Manager.
3. Select Ports (COM & LPT).
4. Select the COM port where the scanning keyboard is connected and
open the Properties box for that port.
5. Click the box labeled Original Configuration (Current) to remove
the checkmark. This unlocks the COM port resources. Click OK.
6. Restart Windows 95 for the new settings to take effect.
The mouse stops responding on a Windows 3.x computer.
Some older driver programs for a serial mouse can be affected by the
PaperPort software. Contact your computer dealer for information about
how to upgrade to a newer driver program.
Netscape Navigator Personal Edition COM Port Error.
Some versions of Netscape Navigator Personal Edition may report a COM
port error when starting. Overcoming this problem involves two steps:
finding the COM port where your computer’s modem is connected, and
editing the PaperPort software file named PPORTDRV.INI.
Book Page 38 Monday, December 2, 1996 1:30 PM
