VisionAid International
Page 22
FAQ and Troubleshooting
Here is a list of common questions and problems with their solutions:
PROBLEM: ReadEasy Move 2 doesn’t do anything when I press any of the
buttons.
Answer 1:
Make sure ReadEasy Move 2 is correctly plugged in and turned on.
The on / off switch will have an illuminated blue ring surrounding it when the unit
is powered. Please refer to “Plugging in” on page 8 and “Turning on / off” on page
9 for more information.
Answer 2:
If you are not using headphones, ensure that none are connected as
ReadEasy Move 2 will automatically mute the volume when they are connected.
Please see page 16 for more information on headphones.
Answer 3:
Force a restart of ReadEasy Move 2 by pressing and holding Capture
and Faster buttons together.
PROBLEM: When I try to capture a document, after I press capture, ReadEasy
Move 2 just keeps beeping.
Answer:
Something is continually activating the automatic motion detection. If
you are capturing a book, ensure the pages are not moving. Also ensure there is
nothing else moving in the capture area.
Another option is to override the motion detection by simply pressing capture
again.
PROBLEM: ReadEasy Move 2 doesn’t seem to be reading my entire document.
Answer 1:
Ensure your document is correctly positioned. If it is an A4 or Letter
page, ensure it is in landscape orientation. One of the long edges of the document
should be touching ReadEasy Move 2’s case edge and the shorter right side of the
document should be in line with the right side of the ReadEasy Move 2.
If this doesn’t help, firstly try sliding the document left slightly before capturing.
If this doesn’t help, try sliding it right slightly before capturing.
