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AV-1800_manual_en.doc
LIFETIME RETURN-TO-BASE WARRANTY
This product comes with a lifetime return to base warranty. If you have a problem you are
required to provide a DETAILED DESCRIPTION of the fault.
Some Vision products are very technical and require troubleshooting all elements of the
installation as it may not be the Vision product at fault. Because of this the manufacturer may
refuse to replace the item if an adequate description is not provided.
•
This warranty applies only to the original purchaser and is not transferable.
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This warranty protects you against the following:
o
Failure of any components, including the power supply.
o
Damage when the product is first removed from its packaging if reported within
24 hours of purchase.
•
If the product is DOA (dead on arrival), you have 21 days from purchase date to notify the
national distributor via your AV reseller.
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The original purchaser is responsible for shipment of the product to the Vision’s appointed
service centre.
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The liability of Vision is limited to the cost of replacement of the faulty unit under warranty
except for death or injury (EU85/374/EEC).
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If the product is end of line (EOL) the Vision will provide a credit instead of replacement.
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This warranty does not protect this product against faults caused by abuse, misuse,
incorrect installation, unstable or faulty power input, or modification.
Vision aims to send a replacement item within 5 working days however this may not always be
possible, in which case it will be sent as soon as practicably possible. UK End users and resellers
can request support at
http://www.visionaudiovisual.com/support
2-YEAR ONSITE WARRANTY (UK ONLY)
The manufacturer provides an onsite warranty for the first two years taken from date of sale.
This service can be requested at the url above and is provided at the manufacturer’s discretion.
•
This service is only provided for products which are difficult for an end user to get at
and replace.
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The manufacturer will not provide the onsite service if
o
The reseller or end user has been abusive
o
The user has is taking unfair advantage of this service
•
The manufacturer will pre-qualify the visit to ensure the fault relates to the Vision
product.
The engineer visits are timed to ensure you are onsite and the room is accessible. A revisit
WILL NOT be provided if access to the room is not provided at the arranged time. Engineers will
wait 15 minutes only.
