Virtu FEC Medium Cabinet 40 Filterfresh User Manual Download Page 103

Page: 103 / 117

Solution

Message

Solution

Message

Solution

Message

Solution

Perform the following steps to solve the problem:

1. Close the door or install the green service key to activate the

machine.

6.1.5 Message: Drip tray full

Drip tray full

Perform the following steps to solve the problem:

Clean the drip tray

(on page 56) in front of machine.

2. Make sure the water level sensors in the drip bucket / drip

tray are dry.

See section

Daily maintenance

(on page 43).

6.1.6 Message: Empty waste bucket

Empty waste bucket

Perform the following steps to solve the problem:

1. Clean the waste bucket (see

Clean waste bucket

on page 51).

▪

If message is still shown check if the detector switch is
clean.

▪

If a base cabinet is used, tap the

[Maintenance]

button in

the Service menu and then the

[Reset waste bin]

button

to reset the counter and remove the message.

▪

If the problem persists: Consult the service engineer (see

Service and support

on page 3).

6.1.7 Message: Enough water?

Enough water?

Perform the following steps to solve the problem:

1. Connect and open the water supply and restart the machine.
2.

Clean brewer with cleaning tablet

(on page 72).

3. Check if the problem also occurs when a hot water dispense is

made.

▪

If problem persists: Consult the service engineer (see

Service and support

on page 3). Do not forget to mention

the results.

6.1.8 Message: Filling boiler

103

Virtu FEC Medium Cabinet 40 Filterfresh® User Manual 5DUFEK20M EN V2.2

Summary of Contents for FEC Medium Cabinet 40 Filterfresh

Page 1: ...User Manual Virtu Coffee Machine FEC Medium Cabinet 40 Filterfresh 5DUFEK20M EN V2 2 ...

Page 2: ...ht to alter specifications at any time and without prior notification to the purchaser All rights reserved Introduction Before using the coffee machine please read the safety instructions and all of the information in this manual first Keep this manual in a safe and accessible place for later reference The machine serves hot drinks Keep a distance from the outlet nozzles after selection during dis...

Page 3: ... or improper use of the machine or resulting from modifications that have not been authorized by the manufacturer Only use original parts from the manufacturer when the machine needs to be repaired Contact the dealer supplier of the coffee machine see contact information in the next section for maintenance or repairs not explained in this manual Service and support For service and support contact ...

Page 4: ... 14 1 5 Extended down time 14 2 Description 15 2 1 Overview 15 2 1 1 Front view 16 2 1 2 Inside view 17 2 1 3 Door interior 18 2 1 4 Inside view base cabinet optional 19 3 User interface 20 3 1 Display layout 20 3 2 Main menu Cup dispensing 21 3 2 1 Additional options submenu 23 3 2 2 Jug dispensing submenu 25 3 2 3 Number selection submenu 26 3 2 4 Dispense submenu 28 3 2 5 Ready submenu 29 3 2 6...

Page 5: ...9 5 6 7 Flush mixers and brewer 50 5 6 8 Clean waste bucket 51 5 6 9 Clean the cup stand 52 5 6 10 Clean the waste bin in the base cabinet 54 5 6 11 Clean the drip tray 56 5 6 12 Clean the mixing system 58 5 6 13 Remove and clean the brewer 66 5 6 14 Clean brewer with cleaning tablet 72 5 6 15 Unblock the grinder 74 5 6 16 Place new filter paper 79 5 6 17 Fill up the cup dispenser optional 83 5 6 ...

Page 6: ...6 Message Machine Blocked 105 6 1 17 Message Machine is temporarily out of order 105 6 1 18 Message Not all ingredients available 105 6 1 19 Message No coffee detected in brewer 106 6 1 20 Message No water connected No water in boiler 106 6 1 21 Message Open boiler leaking inlet closed 106 6 1 22 Message Place cup in center 106 6 1 23 Message Place cup right 107 6 1 24 Message Please load configur...

Page 7: ... 110 7 2 Type plate 110 7 3 Disassembly and recycling 111 7 4 Technical specifications 112 7 5 Cup and jug sizes 113 7 6 Manufacturer contact information 114 8 Appendix 115 8 1 Appendix list 115 8 2 Declaration of conformity 116 7 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 8: ...on for proper operation and maintenance of the machine Following the instructions contained in this manual should assure trouble free safe operation and maintenance of the machine CAUTION Before using or maintaining the machine read this manual carefully to become familiar with the functionality Make sure that any operator or service engineer understands the correct operating and maintenance proce...

Page 9: ... of the manual In the on line version the cross references function as hyperlinks that can be used to navigate through the manual by clicking on them Example Scope on page 8 The safety symbols indicate situations or actions that may endanger the operators and service engineers and are explained in detail in the safety section One additional symbol is available to give the reader additional informa...

Page 10: ...ld always be available near the machine If the operator has the permission to perform a number of maintenance actions or program activities De Jong DUKE expects that the operator is trained according to the activities and that the appropriate documentation is available for the operator Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 10 ...

Page 11: ... can result in minor or moderate injury or damage to the machine or property WARNING Indicates a potentially hazardous situation that if not avoided can result in death serious injury or machine damage It includes hazards that are exposed when guards or security features are removed DANGER Indicates a hazardous situation that if not avoided can result in death or serious injury 11 Virtu FEC Medium...

Page 12: ...f the machine WARNING All warning level warnings applicable to the entire document Do not shake the machine while in use Risk that machine can tip over and fall Do not lean on the door when open Risk that machine can tip over and fall Risk of serious injury CAUTION All caution level warnings applicable to the entire document Do not use aggressive cleaning products or abrasives to clean parts of th...

Page 13: ...ord Do not use an external timing device to manage the availability of the machine Damaged water connection hoses may only be repaired by trained personnel Make sure to follow instructions on all safety labels on and in the coffee machine Do not remove safety labels 13 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 14: ...all cleaning procedures to ensure a proper operation of the coffee machine 1 5 Extended down time If the coffee machine will not be used for a longer period of time more than one week it is recommended to turn off the water supply and the electricity if the power switch is not accessible pulling the main power plug from the wall socket is sufficient This will also prevent unnecessary use of energy...

Page 15: ...ust be placed under one of the outlets More details are found in the sections Using the coffee machine on page 33 and User interface on page 20 for information shown on the touchscreen The next sections contain drawings of the front the inside and the optional base cabinet of the coffee machine The drawings show the location and the name of the most important parts of the machine NOTE All pictures...

Page 16: ...rt optional 2 Jug key optional 3 Touchscreen 4 Payment system Coin acceptor optional 5 Payment system Change giver coin return optional 6 Outlet hot water cold water optional 7 Cup stand 8 Drip tray Jug stand 9 Outlet other dispenses 10 IrDA sensor optional 11 Door lock and key If the machine contains a cup dispencer only one cup stand is used and outlets 6 9 are centralized Virtu FEC Medium Cabin...

Page 17: ...nd coffee Instant Topping 4 Canister outlet 5 Exhaust filter drawer 6 Mixer suction trap 7 Mixer house 8 Mixer bayonet catch 9 Waste bucket sensor 10 Drip tray 11 Waste guide to base cabinet optional 12 Waste bucket 13 Waste disposer 14 Filter paper roll 15 Outlet nozzles 16 Power switch 17 Uni Brewer 18 Brewer chamber 19 Grinder outlet 20 Grinder 21 Bean canister locking slider 21 Bean canister 2...

Page 18: ...ifferent from the actual colors 1 Service key entry 2 Door lock and key 3 Coin box for change giver optional 4 Cover payment device optional 5 Coin box coin acceptor optional 6 Lock payment device cover optional 7 Payment device coin acceptor optional 8 USB port location without installed payment device 9 Jug key optional 10 USB port location with installed payment device Virtu FEC Medium Cabinet ...

Page 19: ...actual model can be different To improve clarity colors in the pictures may be different from the actual colors 1 Base cabinet 2 Waste bin 3 Chiller sub cabinet optional 4 Chiller flush button CO2 optional 5 Waste water bin 6 Waste water bin sensor optional 19 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 20: ...t example NOTE All drawings and screen images of the coffee machine are based on generic configurations The actual model will be different but the functionality is similar All screens and menus are explained in detail in the next sections Using the touchscreen to dispense a beverage is explained in the chapter Using the coffee machine on page 33 Virtu FEC Medium Cabinet 40 Filterfresh User Manual ...

Page 21: ...more selections are available then can be displayed in a block a Scroll up down button with an arrow is displayed Tap this button to show the other available beverage selections Each beverage button contains a small impression of the beverage the name and when payment mode is activated the price of the beverage Tap a button to select a beverage The lower part of the screen contains at least Messag...

Page 22: ...ion submenu on page 32 with more details about ingredients Jug optional Tap this button to open the Jug dispensing submenu see Jug dispensing on page 37 with selections to fill complete jugs Number selection optional Tap this button to open the Number selection submenu for quick dispense of a beverage Logo optional Language optional If more languages are available the screen shows a selection of l...

Page 23: ...ton bar optional 5 Cup size button bar optional 6 Price for this beverage optional 7 Currently selected beverage 8 Cancel button 9 Message area 10 Credit amount optional 11 Start button Depending on the configuration additional options are displayed in the submenu The following options are possible Canister selection bar to select an ingredient from a different canister after initial selection For...

Page 24: ...beverage Only visible if payment is activated for the machine The currently selected beverage The Cancel button Tap to cancel the current selection and return to the Main menu The Message area Displays relevant messages of the coffee machine Tap the exclamation mark button to open the Message submenu on page 30 Details of all messages and possible solutions to solve simple issues are listed in the...

Page 25: ...s with beverages to fill part of a jug Each button contains a small image with an impression of the beverage the name and when payment mode is activated the price of the jug dispense Tap a button to select a beverage The Message area displays relevant messages of the coffee machine Tap the exclamation mark button to open the Message submenu on page 30 Details of all messages and possible solutions...

Page 26: ...e display shows the following information The unique number entered for the selected beverage is visible in the small window The actual name connected to the entered number Use the keypad to tap in the number selection of the desired beverage NOTE The unique number that must be entered here is shown on the Dispense menu see Dispense submenu on page 28 screen when a beverage is prepared Tap the Sta...

Page 27: ...ent has been made The price for the selected beverage is shown and the credit amount already entered The Message area displays relevant messages of the coffee machine Details of all messages and possible solutions to solve simple issues are listed in the section Messages on page 102 27 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 28: ...e beverage currently being prepared An indicator showing the progress of the dispense of the beverage The number displayed is the unique number for the beverage currently prepared Use this number in the Number selection submenu on page 26 optional for quick dispense of the preferred beverage The Stop button Tap it to abort the current dispense and return to the Main menu see Main menu Cup dispensi...

Page 29: ...completed the message Ready take your cup to indicate it is safe to remove the beverage cup or jug The unique number for the beverage that was prepared Instead of using the selection and options screens to prepare the preferred beverage this unique number can be entered using the Number selection submenu on page 26 optional The Cancel button Tap it or remove the cup jug to return to the Main menu ...

Page 30: ...menu display only messages e g Install drip tray see Message Install drip tray on page 104 When this message is displayed the coffee machine continues to work even without the drip tray disable dispense messages e g Insert coins see Message Insert coins on page 105 When this message is displayed the coffee machine is fully functional except for the dispense In this case the Start button will be en...

Page 31: ...Details of all messages and possible solutions to solve simple issues are listed in section Messages on page 102 31 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 32: ...he coffee machine Information submenu 1 Customized information 2 Cancel button The customized information image shows details about the beverage or coffee machine and is defined for every available language for example Food allergy warnings Tap the Cancel button to return to the Main menu Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 32 ...

Page 33: ...service personnel should carry this out Instructions about transportation unpacking and installation of the machine can be found in the Technical manual Perform the steps described in the procedure Switch on the machine see Switch on on page 46 Perform the steps described in the procedure Fill up the ingredient canisters on page 91 33 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M E...

Page 34: ...e screen will change to the selected language TIP The selected language will remain active until the beverage is dispensed 2 From the Main menu see Main menu Cup dispensing on page 21 select one of the following To fill a single cup using the selection menus continue with the procedure Cup dispensing on page 35 To quickly fill a single cup using pre set ingredients continue with the procedure Cup ...

Page 35: ... Main menu see on page 21 when payment mode is activated full payment is needed first to enable the Start button Check the payment on page 40 section for more details 6 The Dispense submenu see on page 28 is now shown and the beverage is prepared or tap the Stop button to interrupt and stop the dispense 7 When the dispense is finished the Ready submenu on page 29 is shown do not remove your cup be...

Page 36: ...e beverage or tap Cancel to return to the Main menu see on page 21 when payment mode is activated full payment is needed first to enable the Start button Check the payment on page 40 section for more details 3 The Dispense submenu see on page 28 is now shown and the beverage is prepared tap the Stop button to interrupt and stop the dispense 4 When the dispense is finished the Ready submenu on page...

Page 37: ...oor contains one central cup stand F fully automatic for beverages and water dispense If the door of the coffee machine contains two cup stands the user places the cup on the correct cup stand depending on the beverage selection H half automatic 1 Place the cup stand s in the upright position 2 For hot water on a machine with one cup stand F place the jug in the middle On a machine with two cup st...

Page 38: ... 21 when payment mode is activated full payment is needed first to enable the Start button Check the payment on page 40 section for more details if the Start button is disabled check the Message area for more details 7 The Dispense submenu see Dispense submenu on page 28 is now displayed tap the Stop button to interrupt and stop the dispense 8 When the dispense is finished the Ready submenu on pag...

Page 39: ...id can leak from the outlet nozzle after the dispense is finished 9 The filled jug is ready 10 Pull down the cup stands to the original position 39 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 40: ... is made Perform the following steps 1 The price for the dispense of the selected cup jug is shown on the screen 2 Make the full payment The entered credit amount is calculated and shown on screen NOTE The Start button will remain disabled until full payment is made Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 40 ...

Page 41: ...principles such as personal hygiene is essential We therefore advise you to follow the advice given in A hygiene guide for vending This guide is published by the European Vending and Coffee Association and has been prepared to help ensure that a hygienic product is delivered to the customer on every occasion 41 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 42: ...th cleaning tablet on page 72 X Clean waste bucket on page 51 X Clean the drip tray on page 56 X Clean the cup stand on page 52 X Clean the waste bin in the base cabinet on page 54 X Clean the cold water outlet nozzle optional on page 88 X Deep clean the cold water outlet nozzle optional on page 89 X General Cleaning cold water system 1 X Sanitization cold water system 1 X Fill up the cup dispense...

Page 43: ...r 6 Clean the waste bin in the base cabinet on page 54 7 Place new filter paper on page 79 8 Fill up the cup dispenser see Fill up the cup dispenser optional on page 83 9 Fill up the ingredient canisters on page 91 10 Enter canister ingredient levels optional on page 97 11 Close the door on page 47 12 Clean the outside of the machine on page 98 13 Clean the touchscreen optional on page 99 14 Check...

Page 44: ...9 Clean the waste bin in the base cabinet on page 54 10 Clean the cold water outlet nozzle optional on page 88 11 Fill up the cup dispenser see Fill up the cup dispenser optional on page 83 12 Fill up the ingredient canisters on page 91 13 Enter canister ingredient levels optional on page 97 14 Close the door on page 47 15 Clean the outside of the machine on page 98 16 Clean the touchscreen option...

Page 45: ...on page 52 in the door 9 Clean the waste bin in the base cabinet on page 54 10 Deep clean the cold water outlet nozzle optional on page 89 11 Fill up the cup dispenser see Fill up the cup dispenser optional on page 83 12 Place new filter paper on page 79 13 Clean the canisters on page 87 14 Fill up the ingredient canisters on page 91 15 Enter canister ingredient levels optional on page 97 16 Close...

Page 46: ...l start up 7 The main screen is displayed with the message filling boiler and then heating boilers in the message area see on page 21 on the screen NOTE If the door was left open for too long the service menu is shown Tap the Exit button and then the Close door and press here to quit service button to leave the Service menu 8 After a few minutes the message heating boilers disappears and the machi...

Page 47: ...here to quit service button to return to the main menu 5 6 4 Open or close top lid To fill up or clean the canisters they need to be removed from the coffee machine To allow easy access to the canisters the top lid of the coffee machine can be opened NOTE The top lid locks inside the door and can only be opened if the door is opened Depending on the model the top lid can contain cut outs for one o...

Page 48: ...of time more than one week it is recommended to perform a daily see Daily maintenance on page 43 maintenance cleaning procedure or if the machine is not used for a longer time it is recommended to perform a monthly see Monthly maintenance on page 45 maintenance procedure turn off the water supply switch off the power supply pulling the plug from the wall socket is sufficient This will also prevent...

Page 49: ...form this procedure Daily see Daily maintenance on page 43 announced on screen Perform the following steps 1 Place a rinsing tub or jug under the outlet nozzle to collect the rinse water 1 Tap the button Place cup and press here on the screen Hot water from the boiler flows through mixers and brewer 2 A progress screen is shown Wait until the rinse procedure is finished Total time to rinse is 1 to...

Page 50: ...inse is 1 to 2 minutes Perform the following steps 1 If needed Open the door on page 46 to show the service menu on the touch screen 2 Close the door on page 47 3 Place a rinsing tub underneath the outlet nozzle to collect the hot waste water 4 Tap the Maintenance button and then the Daily Cleaning Cycle button from the Service menu Hot water from the boiler flows through the mixers and brewer 5 R...

Page 51: ...re replaced by a waste guide G Perform this procedure Daily see Daily maintenance on page 43 Perform the following steps 1 Depending on your model B remove the waste bucket and metal waste disposer G remove the waste guide 2 Rinse the removed item s with clean warm water 3 Dry item s completely 4 Depending on your model B Install the waste bucket and hang the metal waste disposer on the left side ...

Page 52: ...nance on page 43 Perform the following steps to remove the cup stands 1 Hold the cup stand and pull one leg from the hinge pin 2 Lift one side slightly and move the other leg of the cupstand in the direction of the arrow to release it from the other hinge pin 3 If needed repeat the steps to remove the other cup stand 4 Rinse all removed items with clean warm water Virtu FEC Medium Cabinet 40 Filte...

Page 53: ... the hinge pin in the door 6 Turn the cup stand towards the other hinge pin and push the leg with a little force onto it 7 Repeat the last steps to install the other cup stand 53 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 54: ...e bin and coffee residue in the right waste bin Both must be cleaned regularly Perform this procedure Weekly see Preventive maintenance schedule on page 42 or more if needed Perform the following steps 1 Remove the waste bin s from the base cabinet 2 Rinse the removed bin s with clean warm water 3 Dry the bin s completely 4 Place the waste bin s in the base cabinet Virtu FEC Medium Cabinet 40 Filt...

Page 55: ...e bin 6 If the coffee machine displays the message Waste bucket full Empty waste bucket tap the Maintenance button in the Service menu and then the Reset waste bin button to reset the counter and remove the message 55 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 56: ...larger waste bucket bin or directly to the main waste water disposal the cleaning interval can be lowered to once a week Perform the following steps 1 Lift the jug stand at the front and remove it from the support guides in the door Depending on model the jug stand can contain a metal inlay that must be removed too NOTE For clarity reasons the cup stands are not shown in the picture 2 Pull the dri...

Page 57: ...TE Make sure that the ledges on the back of the jug stand 3 fit inside the notches in the door 1 7 Push the jug stand down to secure it properly to the door and the support guides 2 8 Depending on the model place the metal inlay grid 57 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 58: ...ine and cleaned Perform this procedure Weekly see Preventive maintenance schedule on page 42 more if needed Perform the following steps 1 Remove the outlet hoses from the mixers 2 Remove the canister outlets and remember the correct position and location of each outlet Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 58 ...

Page 59: ...rox 10º 4 Pull the mixer houses in the direction of the arrow and remove them from the machine 5 Pull the mixer propeller in the direction of the arrow and away from the shaft 59 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 60: ...ockwise approx 10º again to release and pull them in the direction of the arrow away from the machine 7 Pull the exhaust filter drawer in the direction of the arrow Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 60 ...

Page 61: ...rom the drawer 9 Rinse out all loose parts of the mixing system with clean warm water 10 Clean the parts of the mixing system that remain in the machine with a wet brush 61 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 62: ...ilter drawer and place the cover on top of it CAUTION Make sure the exhaust filter is completely dry before installing it in the filter drawer 12 Install the filter drawer Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 62 ...

Page 63: ...turn clockwise approx 10º 14 Install the mixer propellers NOTE Make sure that the arrow on the mixer propeller points in the direction of the flat side of the shaft 63 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 64: ...15 Install the mixer houses 16 Turn the bayonet catches clockwise to lock the mixer houses Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 64 ...

Page 65: ...ll the canister outlets on the canisters and make sure the locations and positions are correct 18 Connect the outlet hoses to the mixers 65 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 66: ...procedure At least once a week increase the frequency if needed WARNING Do not take the brewer itself apart Only properly trained personnel may work on the brewer itself Instructions for performing work on the brewer itself is found in the technical manual CAUTION When the machine is switched on take utmost care when performing maintenance Perform the following steps Virtu FEC Medium Cabinet 40 Fi...

Page 67: ...e button and then the Replace filter paper button The brewer chamber will move up to the open position 4 Remove the service key on page 101 from the door 5 Remove the brewer chamber by pulling it in the direction of the arrow 6 Remove the remaining old filter paper from the brewer 67 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 68: ...t pipe from the brewer 8 Take the brewer out of the machine First tilt the lower part of the brewer towards you to release the main shaft from the motor interlocking Tilting the lower part about 10 cm is enough Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 68 ...

Page 69: ...make sure the brewer chamber is still in the open position If needed adjust the position of the main shaft to fit the motor interlocking NOTE You can turn the main shaft of the brewer with the blue brewer key delivered with the machine 12 Place the studs at the back of the brewer in both suspension holes 69 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 70: ...e brewer properly 14 Place the nozzle outlet pipe on the brewer 15 Guide the filter paper through the brewer lift the transport wheels with the cantilever if needed for details see section Change filter paper see Place new filter paper on page 79 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 70 ...

Page 71: ...vice key on page 100 in the door 18 In the Service Menu tap the Maintenance button and then the Replace filter paper button to move the brewer through a cycle Check if the filter paper is being transported properly and runs smoothly 71 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 72: ...safety glasses Green service key Perform this procedure At least once a week increase the frequency if needed NOTE Total time for the cleaning cycle is 8 minutes A message is shown if the brewer is not cleaned after 7 days A message is shown and coffee dispense is disabled if the brewer is not cleaned after 9 days Perform the following steps 1 Open the door on page 46 of the machine if not already...

Page 73: ...cleaning tablets 8 Place a rinsing tub or a 1 liter jug under the outlet nozzle 9 In the Service Menu tap the button Press here to start to start the actual cleaning cycle Wait until the cleaning cycle is completely finished and make sure the cleaning tablet is fully dissolved WARNING Never cancel or interrupt the cleaning cycle Repeat the full cleaning procedure if the cleaning cycle is not compl...

Page 74: ... to get access to the grinder NOTE Check the section Fill the bean canister for details about the removal of the canisters When the canister is removed the grinder itself is visible Determine the grinder type 1 If the coffee machine contains a grinder one of two grinder types are possible D the D grinder recognizable by the grinder top house that can be removed or S the original Schaerer grinder t...

Page 75: ...the geared wheel at the top side or the shaft at the bottom side back and forth repeatedly to loosen and remove the foreign objects NOTE The shaft should rotate easily if nothing is blocking the grinder 4 Place the grinder back into the grinder base and continue with step 12 TIP If needed rotate the squared top a little to allow the ribbed shaft to fit the grinder motor and is fully lowered inside...

Page 76: ...t and remove the grinder from the base 6 Pull out the clips of the grinder outlet 1 slide the outlet from the grinder house 2 and remove it from the grinder Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 76 ...

Page 77: ... the arrow and remove it from the grinder 8 Clean both grinder discs and the inside of the grinder house 9 Place the grinder house top assembly and turn it in the direction of the arrow to lock 77 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 78: ... TIP Check the last steps of section Fill the bean canister for more details 13 Close the door and lock with the key 14 Leave the Service menu TIP Dispense two cups of coffee to fill up the grinder with fresh coffee and throw the contents of the cups away 15 Check correct functioning by taking a test coffee Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 78 ...

Page 79: ...r Perform this procedure When needed Perform the following steps 1 Open the door on page 46 of the machine 2 Insert the service key on page 100 in the door 3 In the Service menu tap the Maintenance button and then the Replace filter paper button Wait until the brewer chamber has moved to the open position 4 Remove the service key on page 101 from the door 5 Remove the old filter paper from the bre...

Page 80: ...sport wheels with the cantilever if needed 6 Place the new roll of filter paper NOTE Make sure the filter paper roll unrolls counter clock wise Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 80 ...

Page 81: ... during lifting of the transport wheels Push the cantilever down with your thumb while supporting the brewer with your index finger 9 Insert the service key on page 100 in the door 10 In the Service menu tap the Maintenance button and then the Replace filter paper button The brewer moves a cycle and stops 81 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 82: ... correctly and that no folds or creases are in the paper 12 Remove the service key on page 101 from the door 13 Check the functioning of the machine by taking a test drink coffee Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 82 ...

Page 83: ...to place a cup by hand Use the following parts to perform the procedure Paper or plastic cups for coffee machines diameter 70 mm or 73 mm Perform this procedure When needed Perform the following steps 1 Open the door on page 46 of the machine 2 On the inside of the door flip up the locking lever of the cup dispenser door 3 Open the cup dispenser door NOTE Be careful when opening the cup dispenser ...

Page 84: ...e Start filling with the stack on the right side 5 To prevent damage to the cups do not stack them higher then the top support plate Remove all cups visible above the support plate 6 Close and lock the dispenser door Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 84 ...

Page 85: ...m the following steps 1 Open the door on page 46 2 Remove the brewer from the bracket Push down and hold the bottom part of the bracket A Tilt the tea brewer in the direction of the arrow B to release it from the bottom fixation of the bracket Lower the brewer C out of the top fold of the bracket 3 Remove the hose from the dispenser arm 85 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK...

Page 86: ...tea brewer 7 Install the brewer Position the brewer inside the top fold of the bracket A Push the lower part of the brewer inside the bracket B and make sure it locks properly in position 8 Insert the hose in the dispenser arm Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 86 ...

Page 87: ...the machine Check the first steps in the section Fill up the ingredient canisters on page 91 for more details about the removal of the canisters 4 Unlock optional and remove the lid from the canisters 5 Empty the canisters 6 Clean the canisters with warm water NOTE Use a mild detergent if warm water only is not sufficient 7 Dry the canisters thoroughly on the inside and outside WARNING Do not fill...

Page 88: ...ing chemicals 1 Use the cloth to apply the cleaning agent Submerge a clean cloth into the cleaning agent concentration recommended by cleaning agent manufacturer s instructions Remove the cloth and remove excess water 2 Clean the cold water outlet nozzle wiping the cloth over the entire area re submerging the cloth as necessary 3 Rinse the cloth in clean warm water and wipe off excess cleaning age...

Page 89: ...tective clothing gloves and safety glasses when working with cleaning chemicals 1 Submerge a clean cloth in warm water Pre clean the cold water outlet nozzle using the cloth 2 Submerge a clean cloth into the cleaning agent concentration recommended by cleaning agent manufacturer s instructions Remove the cloth and remove excess water 3 Clean the cold water outlet nozzle wiping the cloth over the e...

Page 90: ...inse tub below the cold water outlet nozzle 12 Leave the Service menu tap the Exit button and then the Close door and press here to quit service button to return the main menu 13 Select a full jug of cold water and dispense at least 1 liter of cold water and ensure any cleaning residue is flushed out Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 90 ...

Page 91: ...chine can no longer dispense drinks due to a lack of ingredients the machine must be refilled in time Use the following to perform the procedure Ingredients Perform the following steps 1 Open the door on page 46 2 Open the top lid see Open or close top lid on page 47 of the coffee machine NOTE Filling the canisters must be done outside the machine 3 Remember or write down the position of the outle...

Page 92: ... take it out of the machine 6 Remove the lid and place the canister on a stable surface 7 Fill the canister with the ingredient indicated on the canister TIP Do not fill the canisters more than necessary for one or two days This will keep the products fresh Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 92 ...

Page 93: ...ister fits well on the motor drive 9 Turn the outlets of the canister downwards CAUTION Check the position of the outlet of the canister It must be positioned towards the correct mixing bowl 10 Close the top lid see Open or close top lid on page 47 of the machine 93 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 94: ...o prevent that the machine can no longer dispense drinks due to a lack of ingredients the machine must be refilled in time Use the following to perform the procedure Coffee beans Perform the following steps 1 Open the door on page 46 2 Open the top lid see Open or close top lid on page 47 of the coffee machine NOTE Filling the canisters must be done outside the machine 3 Locate the canister lockin...

Page 95: ...nister 6 Place the bean canister on a stable and flat surface for refilling 7 Unlock the lid optional Lift the lid in the front and then pull the lid from the canister in the direction of the arrow 8 Fill the canister with fresh coffee beans TIP Fill the canister with beans sufficient for one or two days This will keep the products fresh 9 Place the back side of the lid on the canister and then lo...

Page 96: ...f the grinder base 11 Push the canister locking slider back in the direction of the arrow to open the bean canister and secure it to the grinder base 12 Repeat the procedure if more bean canisters must be filled up Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 96 ...

Page 97: ...enu Cup dispensing on page 21 Perform the following steps 1 When the Exit button is tapped to leave the Service menu the Enter ingredients levels screen is displayed The current filling level of each canister is displayed only the canisters activated for this option are shown 2 To change a canister filling level tap one of the ingredient buttons in the left column or tap the Exit button to leave t...

Page 98: ...following parts to perform the procedure Soft damp cloth Perform this procedure Daily see Preventive maintenance schedule on page 42 Perform the following steps 1 Clean the outside of the machine with a soft damp cloth NOTE Do not use aggressive cleaning products or abrasives to clean parts of the machine Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 98 ...

Page 99: ...s with the message PRESS here to start cleaning The screen will be switched off now or tap Cancel to return to the main Menu TIP If the Clean Screen window is not shown tap the on screen clock first If no clock is displayed check the section Main menu Cup dispensing on page 21 and tap on the location of the clock 2 Clean the touchscreen with some Isopropyl alcohol on a clean soft cloth CAUTION Do ...

Page 100: ...ng steps 1 Locate the entry for the Service key on the inside of the door 2 Insert the Service key in the service key entry 3 Turn the Service key a quarter turn 90 The grey options in the Service menu change to yellow green The coffee machine is now fully functional with an open door The key remains locked in the entry WARNING When the service key is inserted the machine is powered up with open d...

Page 101: ...y Use the following parts to perform the procedure Green service key Perform the following steps 1 Turn the Service key a quarter turn 90 2 Remove the Service key from the door 101 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 102: ...ot in home position Perform the following steps to solve the problem 1 Take out and install the brewer If problem persists Consult the service engineer see Service and support on page 3 6 1 2 Message Clean screen Clean Screen After a defined number of consumptions the touchscreen needs to be cleaned Perform the steps as explained in the section Clean the touchscreen see Clean the touchscreen optio...

Page 103: ...age 51 If message is still shown check if the detector switch is clean If a base cabinet is used tap the Maintenance button in the Service menu and then the Reset waste bin button to reset the counter and remove the message If the problem persists Consult the service engineer see Service and support on page 3 6 1 7 Message Enough water Enough water Perform the following steps to solve the problem ...

Page 104: ...ge 74 6 1 10 Message Heating boiler Heating boiler Perform the following steps to solve the problem 1 Wait until boiler is heated 2 If message is still shown after 10 minutes Consult the service engineer see Service and support on page 3 6 1 11 Message Install drip tray Install drip tray Perform the following steps to solve the problem 1 Place the drip tray See also section Daily maintenance on pa...

Page 105: ...ked Machine Blocked The coffee machine is locked during this time by the scheduler and not available for use Consult the service engineer see Service and support on page 3 6 1 17 Message Machine is temporarily out of order Machine is temporarily out of order The message is set on purpose by the operator for instance because there are no ingredients available The coffee machine can not be used As s...

Page 106: ...2 minutes Perform the following steps to solve the problem 1 First check if the water supply is opened connected 2 Open the door of the coffee machine to display the Service menu wait 2 seconds and close the door again to allow the coffee machine to re activate itself If this does not help restart the coffee machine Switch the coffee machine OFF wait 5 seconds and then switch ON again If problem p...

Page 107: ...the problem 1 If cup is placed in the correct position clean the cup sensor 6 1 24 Message Please load configuration Please load configuration Perform the following steps to solve the problem Consult the service engineer see Service and support on page 3 6 1 25 Message Please load the User Interface Please load the User Interface Perform the following steps to solve the problem Consult the service...

Page 108: ...pport on page 3 6 1 29 Message Temp sensor disconnected Temp sensor disconnected Consult the service engineer see Service and support on page 3 6 1 30 Message Temperature boiler too high Temperature boiler too high 1 Open the door of the coffee machine 2 Insert the service key 3 Perform the procedure Flush mixers and brewer on page 50 several times 4 If message is still shown Consult the service e...

Page 109: ... waste bucket and wait 6 seconds before placing it back If message is still shown check if the waste bucket detector switch is clean check the Inside view on page 17 drawing for the location If a base cabinet is used tap the Maintenance button in the Service menu and then the Reset waste bin button to reset the counter and remove the message If the problem persists Consult the service engineer 6 1...

Page 110: ...plate is located inside the machine on the left side panel Type plate layout examples depending on manufacturing location 1 Manufacturer details 5 Mains power specifications 2 Serial number 6 Date of production 3 Model code 7 Water connection specifications 4 Model name configuration 8 Markings for conformity disposal and use NOTE Data shown in the picture is for illustration purposes only Virtu F...

Page 111: ...ly and recycling The coffee machine contains recyclable materials Dispose of the coffee machine in conformity with local laws and regulations 111 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 112: ...ection Quality of water Hardness 5 7 dH German standard 8 12 fH French standard pH Value approx 7 Temperature water The incoming temperature may not be above 30 C Main water connection Between water tap and coffee machine an electronic waterlock needs to be connected Machine hot water pressure system Pressure Systems Safety Regulations 2000 PSSR Water vessel Vessel category SEP Operating rated pre...

Page 113: ... Maximum cup height 110 mm Maximum cup diameter 85 mm B Jugs Maximum jug height 180 mm Maximum jug diameter 135 mm The height of the cup stand is fixed and depends on specifications during ordering 113 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 114: ...etherlands U S A 31 0 184 209 767 1 734 403 1708 www dejongduke nl www dejongduke com support dejongduke nl support dejongduke com Service and support For questions service and ingredients for this coffee machine Consult the service engineer see Service and support on page 3 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 114 ...

Page 115: ... Appendix 8 1 Appendix list Information related to this document and the coffee machine are Declaration of conformity on page 116 115 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

Page 116: ...8 2 Declaration of conformity Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 116 ...

Page 117: ...117 Virtu FEC Medium Cabinet 40 Filterfresh User Manual 5DUFEK20M EN V2 2 ...

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