15
4
Troubleshooting
Symptoms
Possible
Problems/
Solutions
I
cannot
access
the
internet
at
all.
Check
the
LCD
display
which
shows
the
number
of
active
connections.
If
this
is
0
or
x
then
Wi
‐
Fi
is
not
connected.
Verify
your
password
is
correct.
Make
sure
your
SIM
card
is
inserted
correctly.
Check
you
have
network
coverage
in
your
area.
Check
that
your
SIM
card
is
active
and
enabled
with
data
services.
Please
wait
1
‐
2
minutes
for
the
router
to
initialize.
The
download
or
upload
speeds
are
very
slow.
The
speed
is
dependent
on
signal
strength.
Check
your
signal
strength
and
network
type.
The
signal
strength
is
always
low.
This
indicates
poor
reception.
Try
moving
the
router
to
another
location
nearer
the
window.
You
can
purchase
an
external
antenna
with
connector
type
TS9
to
improve
your
signal
strength.
I
secured
my
router
and
have
lost
my
password(s).
Reset
your
router
to
factory
defaults
to
erase
all
stored
passwords
and
encryption
settings.
From
the
powered
up
state:
Press
the
power
key
and
the
WPS
key
simultaneously.
My
battery
has
not
charged
while
in
use
and
connected
to
the
charger.
In
low
coverage
or
high
data
transfer
modes
the
internal
temperature
of
the
device
can
rise
above
45°C.
In
these
conditions
the
battery
cannot
be
charged
due
to
safety
limits
with
Li
‐
ion
battery
technology.
My
Wi
‐
Fi
device
goes
to
sleep
and
disconnects.
This
is
dependant
on
the
other
devices,
ie
your
Wi
‐
Fi
clients.
If
the
Wi
‐
Fi
client
(PC
or
other
device)
has
a
Wi
‐
Fi
sleep
policy
then
Wi
‐
Fi
signals
are
switched
off
after
a
period.
With
no
active
Wi
‐
Fi
connections
your
wireless
router
will
go
into
low
power
mode.
To
maintain
an
‘always
on’
service
make
sure
you
have
a
Wi
‐
Fi
device
connected
to
your
router.
