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If you haven’t done so already, make sure  
you reply 

GO

 to the text message we sent you. 

You must do this 

within 48 hours

 of receiving 

your new kit otherwise you may lose service.

If you didn’t get a text message, give our automated line  

a quick call on 

0800 953 9500

.

 

It’ll only take a minute. 

When you call you will need to have your account number  

and area reference to hand. You can find them in the welcome 

email we sent you. Doing this now means there are no 

delays in accessing your services when you’re all set up.

Activate your service

This section will take about 

 1 mins

Summary of Contents for TV 360 Mini box

Page 1: ...Install your Virgin TV 360 Mini box ...

Page 2: ......

Page 3: ...f you didn t get a text message give our automated line a quick call on 0800 953 9500 It ll only take a minute When you call you will need to have your account number and area reference to hand You can find them in the welcome email we sent you Doing this now means there are no delays in accessing your services when you re all set up Activate your service This section will take about 1 mins ...

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Page 5: ...Install 360 Mini 5 2 Install 360 Mini 2 Cable adaptor 360 Mini box 360 Mini box power supply 360 Mini remote New HDMI cable For this section you ll need This section will take about 15 mins ...

Page 6: ...UDIO POWER HDMI cable Isolator cable 360 Mini box Power supply Cable adapter Wall socket What s included The yellow labelled parts have been supplied in the box Install 360 Mini box Then follow the step by step instructions to get your 360 Mini box up and ready to go ...

Page 7: ...dia socket Take the red banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall Connect the cable adaptor to the black banded end of the 3m isolator cable 2 2 3 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place ...

Page 8: ... enough to your Hub Ethernet cable provides the best connection Connecting 360 Mini box to the Hub 2 4 2 5 Connect the new power supply for your 360 Mini box Use the new HDMI cable provided to connect your 360 Mini box to your TV Take a note of the name of the HDMI port you have connected to e g HDMI 1 Virgin TV 360 supports 4K please make sure you check your TV instructions and connect to the cor...

Page 9: ... into a nearby mains socket 2 7 2 8 Connect the new power supply for your 360 Mini box Switch on at the mains socket and then use the switch at the back of your 360 Mini box to turn it on You will see an amber light on the front of your 360 Mini box ...

Page 10: ... be a button with this icon Select the correct HDMI input for your 360 Mini box During the set up process if your 360 Mini box can t find an Ethernet connection to your Hub it will show this screen With your 360 Mini remote highlight and select WiFi Connect with WiFi 2 10 When you see the Welcome screen you can pull the tab out of your 360 Mini remote Can t see your network If your network isn t v...

Page 11: ... to WiFi screen Select known WiFI network and enter password when prompted A list of local networks will be displayed Look for your network name Unless you have changed it it will look something like VM123456 You will then be asked for your password which you should enter using your 360 Mini remote The 360 Mini box will now download the latest software At the end of the update you will see the fol...

Page 12: ...nstall 360 Mini 2 12 When complete you ll see the home screen Use the best connection for the job If you re having trouble connecting via WiFi and can t connect with Ethernet please visit virginmedia com help ...

Page 13: ...3 Your 360 Mini box and our TV apps are a match made in telly heaven Install TV Go app Install TV Go app 13 3 This section will take about 5 mins ...

Page 14: ...s at no extra cost You can access over 110 live TV channels on up to four devices including Android iOS Windows 10 and PC Mac This includes BT Sport FOX Comedy Central and Sky One depending on your TV package You can also access On Demand content and stream to your heart s content Again content available is dependent on your package ...

Page 15: ...Enjoy For existing customers Got a MyVM account already Use your Username email address and password to sign in to the app Not yet registered Just follow the on screen instructions You ll need your Account number and Area reference number to register you can find this on a recent bill Need some help Head over to virginmedia com helptvonthego Need help ...

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Page 17: ...Get more from your Virgin Media setup Controlling your TV with new remote Do more with your new kit Download the Virgin Media Connect app Troubleshooting Get more from your kit Get more from your kit 17 ...

Page 18: ... ll find everything on your box in one easy menu Record Record 6 things while you watch a 7th you recorded earlier or something on BBC iPlayer Amazon or Netflix Source Switch between your TV s different inputs in a jiffy TV Go back to your last watched channel or live TV from any menu Context Get more info about what you re watching and accessibility options Back Clever little way to navigate back...

Page 19: ...ox can be found in the User guide that came with your QuickStart pack Accessibility If you require audio description or subtitles they are available through settings profiles You can also use voice control to turn subtitles on or off Download the Virgin Media Connect App You can use the Virgin Media Connect App to scan your home for WiFi blackspots Once you ve downloaded the app you can also Reboo...

Page 20: ...er Not only is your 360 box small and fast but you can place it out of sight too Your remote doesn t have to have a line of sight to work either If after you tuck it away your remote doesn t work you need to pair it with your 360 box check out the instructions in the Troubleshooting section that follows this Get more from your kit 20 ...

Page 21: ...lead that is supplied with your kit Need help Most things are pretty easy to resolve check out the Troubleshooting advice on this page for some top tips on how to fix common problems Need help with setting up your kit for the first time Go to virginmedia com QShelp Connected and have working services Go to virginmedia com help Still not fast enough If WiFi won t work we recommend you use VM Booste...

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