VIPColor VP7 Series, User Manual

Page: 72 / 90

72
Troubleshooting
Other Printing Problems
Problem Possible Cause Solution
Printer feeds media without
printing and then displays
Wrong media on the LCD.
Media settings do not match
the media loaded in the
printer. Make sure the Media Layout setting (gap,
black mark, or continuous) in the printer
driver matches the media used.
The media does not meet the
specifications. See Choosing Label Media on page 20 for the
media specifications.
The printer is unable to
correctly detect the inter‐label
gap or black mark. 1. Clean the sensors. See Cleaning the
Sensors on page 53.
2. If the problem persists, adjust the
sensitivity of the sensors. See Adjusting
Sensor Sensitivity on page 75.
Labels are not cut. The exit sensor needs cleaning. Clean the exit sensor. See Cleaning the
Sensors on page 53.
Changes made using the
control panel did not take
effect. The changes were not saved
properly due to user or
hardware error. 1. Try changing the parameter again.
2. If the problem persists, reset the printer.
1
Try changing the parameter again.
3. If the problem persists, contact Technical
Support.
1. Requires security Level 2 (administrator).
The LCD is missing
characters or parts of
characters The LCD may be damaged. The LCD may need to be replaced. Contact
Technical Support.
Nothing is displayed on the
LCD and the printer freezes. Internal electronic or firmware
failure. Contact Technical Support.
A white band appears at the
TOF when printing in
Sheet
Per Cut and Print and
Present mode with
continuous media
The continuous media gap is
set to a non‐zero value Make sure the continuous media gap in the
EWS is set to zero.