Troubleshooting
5
Problem
Cause
Solution
Filter does not pass water
or do it slowly
Filter service life expired
Replace filter
Filter has not been soaked
for 10 minutes before use
Soak the filter for 10 minutes
before use
Carbon material stuck
Take out filter, shake it
and reinstall
Water leakage from filter
Sealing gasket has not been
installed well or deformed
Reinstall the dealing gasket
or replace a new one
The lid can`t be closed tightly
Reservoir does not install
well to the pitcher
Reinstall the reservoir
Warranty
VIOMI guarantees the consumer THE PERIOD OF NINETY (90) DAYS from the date of purchase,
except for the filter which is warranted for 30 days.
During this 90-day period, if you discover that any parts of the VIOMI pitcher are damaged or broken,
due to any manufacturing defects, we will replace the parts free of charge.
VIOMI water filter pitcher, when used strictly in accordance with instructions, has the effects on
municipally treated, potable tap water described in the enclosed literature.
Please contact your seller or any other VIOMI distributors if you need any other service or help.
Summary of Contents for VH1-B
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