13
FAQ
Fault
Possible Causes
Fault
Possible Causes
Vacuum-mop does not
turn on
Vacuum-mop does not
start cleaning
Vacuum-mop does not
return to charging dock
Vacuum-mop is
malfunctioning
Vacuum-mop makesa
strange noise
Vacuum-mop no longer
cleans efficiently, or
leavesdust behind
Vacuum-mop cannot
connect to Wi-Fi
1. The baGery level is low. Recharge the
vacuum-mop, then try again.
2. The ambient temperature is too low
(below 0°C) or too high (above 40°C).
The baGery level is low. Recharge the
vacuum-mop, then try again.
1. There are too many obstructions
around the charging dock. Place the
chargingdockinamoreopenarea.
2. The vacuum-mop is too far away
from the charging dock. Move it nearer
tothecharging dockandtry again.
Turnoffthevacuum-mop, thenturnit
on again.
Aforeign object mightbecaught in
the main brush, side brush, or the
leh/right wheel. Turn off the
vacuum-mop and remove any debris.
1. The dust compartment is full. Please
emptythe contents.
2. Thefilterisblocked.Pleasecleanit.
3. A foreign object is caught in the main
brush. Please clean it.
1. Wi-Fi signal is weak. Make sure the
vacuum-mop is in an area with good
Wi-Fi coverage.
2. There is something wrong with the
Wi-Fi connection. Reset the Wi-Fi and
downloadthelatest version ofthe app,
then try reconnecting.
Vacuum-mop does not
resume cleanup
Vacuum-mop does not
return to charging dock
aher being moved
Vacuum-mop does not
recharge
Vacuum-mop does not
perform scheduled
cleanup
Vacuum-mop keeps
going offline
Vacuum-mop cannot
be connected with
"viomi-vacuum-v19_
miapXXXX" in the app
1. Make sure thevacuum-mop isnot in
Do Not Disturb mode, which will
preventitfromresumingcleaning.
2. The vacuum-mop willnot resume
cleaning if it is manually recharged or
placed onto the charging dock.
Moving the vacuum-mopa considerable
distance may cause it to re-map its
surroundings.Ifthevacuum-mop istoo
far from the charging dock, it might not
be able to automatically return on its
own, in which case you will need to
manually place the vacuum-mop onto
the charging dock.
Make sure there is enough open
spacearoundthecharging dockand
its charging contacts are free of dust
and otherdebris.
Make sure the vacuum-mop is
connected to the network, otherwise
it will be unable to sync with the app
and perform scheduled cleanups.
Make sure the vacuum-mop is
connected to the network and stays
in range of Wi-Fi at all times.
Makesurethecharging dock and
vacuum-mop areintherangeofWi-Fi
andhaveagoodsignal.Followthe
instructionsintheusermanualto
reset the Wi-Fi connection and pair
the vacuum-mop again.
