VINCI Tab MV, Technical Manual And User Manual, Page: 47 / 51

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10.1 Troubleshooting
Please check the questions featured within the chart before contacting your service provider. If you
require additional assistance, please contact your service provider or VINCI Customer Service at
vincigenius.com/support .
Question Cause Answer
Internet Explorer
app cannot connect
to the Internet.
Your service provider does not
offer such a service or you may
have to subscribe. Contact your service provider to
determine your subscription options.
Incorrect configuration.
Visit support.microsoft.com to
determine how to correctly configure
Internet Explorer.
SIM Card Error
The SIM card is damaged. Consult your service provider.
The SIM card has been incorrectly
inserted. Check the SIM card to ensure it was
inserted properly.
Metal surface of the SIM card is
not clean.
Clean the metal surface with a clean
cloth or tissue. Never use any liquids to
clean your SIM card.
Poor Signal
You may be located in an area
with poor signal strength (e.g.
high-rise building or in a
basement.)
Receive calls in places where a good
signal is available.
You may be using your Tab during
peak hours. Try using your Tab at a different time
during the day.
Fail to Power On The battery is running low. Charge the battery.
Failed to Connect to
the Network
Invalid SIM card. Consult your service provider.
Out of the GSM service area. Relocate your Tab.
Poor signal. Relocate your Tab to a place with a
strong signal, and then try again.
Failed to Charge
Inconsistent voltage between the
AC outlet and the charger. Ensure consistent voltage.
Non-standard charger.
Use the charger designed for this Tab.
Contact VINCI Customer
Service at
vincigenius.com/support
if you have further questions.
Improperly connected to the main
power outlet.
Check the connection.