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IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1.
Know the model number, the serial number and what software version you have (see serial label).
2.
Have your Technical Practice in front of you.
3.
It is best if you are on site.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1.
Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2.
If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3.
After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1.
Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2.
Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-
ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3.
Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4.
RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
A. Mounting the PRX-3 to a Gooseneck Pedestal Using the PRX-3-MK-GNP Mounting Kit
VIKI
NG
©
MODEL
PRX-3
(4) 6-32 x 1.25" long
5/64 hexdrive flathead
screws included with
mounting kit
Model PRX-3
* PRX-3 Label
(included)
1/4-20 Nylock nuts
included with mounting
kit, use with carriage bolts
PRX-3-MK-GNP
Mounting Plate
1/4"-20 x 1" carriage bolts
included with mounting kit
Model VE-GNP Gooseneck Pedestal
(not included) see DOD# 424
Drill out the four holes in the outer corners of the
PRX-3
with an 11/64” drill bit. Attach the
PRX-3-MK-GNP
mounting plate to the Gooseneck pedestal
with the four provided carriage bolts. Wire as shown in section
E
then fasten the unit to the mounting plate with the 6-32 x 1.25” long flathead screws
provided with the
PRX-3-MK-GNP
mounting kit.
VIKI
NG
©
MODEL
PRX-3
(4) 6-32 x 1.25" long
5/64 hexdrive flathead
screws included with
mounting kit
Model PRX-3
* PRX-3 Label
(included)
1/4-20 Nylock nuts included with
mounting kit, use with carriage bolts
PRX-3-MK-VEGNP
Mounting Kit
1/4"-20 x 1" carriage bolts
included with mounting kit
Model VE-GNP Gooseneck Pedestal
(not included) see DOD# 424
Viking VE-5x5, VE-6x7 or VE-5x10
back box (DOD# 424)
Gasket included
with mounting kit
Gasket included with
model VE-GNP
Channel for routing
PRX-3 wires
Drill out the four holes in the outer corners of the
PRX-3
with an 11/64” drill bit. Adhere the gasket provided with the Viking gooseneck pedestal, cen-
tering on the
VE-GNP
mounting plate. Fasten the
PRX-3
to the mounting plate with the 6-32 x 1.25” long flathead screws provided with the
PRX-3-
MK-GNP
mounting kit. The
PRX-3-MK-VEGNP
mounting plate can be mounted horizontally or vertically to allow the
PRX-3
to be postioned on the
left, right, top or bottom of the entry phone with a
VE-5x5
or
VE-6x7
surface mount box. The plate can only be mounted on the left, right or top when
using a
VE-5x10
surface mount box. Attach the
PRX-3-MK-VEGNP
mounting plate and the
VE-Series
(
VE-5x5
,
VE-6x7
or
VE-5x10
) back box to
the gooseneck pedestal with
the four provided carriage bolts. Wire as shown
in section
E
. See the entry phone’s Technical
Practice for wiring and mounting instructions.
B. Mounting the PRX-3 and a Viking Entry Phone to a Gooseneck Pedestal Using the
PRX-3-MK-VEGNP Mounting Kit
* Important:
After mounting and testing the card reader,
clean the front recessed area of the unit with rubbing
alcohol and apply the provided label. Please note, the
label is permanent and not easily removed.
* Important:
After mounting and testing the card reader, clean the front recessed area of the unit with rubbing
alcohol and apply the provided label. Please note, the label is permanent and not easily removed.
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no respon-
sibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
DOD# 229
ZF303230 Rev B
Printed in the U.S.A.
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is
deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products
that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICU-
LAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF
OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO
REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIM-
ITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
