Service Information
If service is required after checking the troubleshooting guide,
call your Viking dealer or authorized service agency. The
name of the authorized service agency can be obtained from
the dealer or distributor in your area.
When you make a service call, be sure to have the following
information handy:
• Model Number
• Serial Number
• Date of Purchase
• Name of dealer from whom purchased
Be ready to clearly describe the problem that you are having
with your Viking refrigerator.
If you are unable to obtain the name of an authorized service
agency, or if you continue to have service problems, contact
Viking Range Corporation at (888) 845-4641 or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will
need it if service is ever required.
The serial number and model numbers for your refrigerator
are located on the upper wall, behind the lighting:
Model No. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Serial No. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Date of Purchase _ _ _ _ _ _ _ _ _ _ Date Installed _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Dealer’s Name _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Address _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If service requires installation of parts, use only authorized
parts to insure protection under the warranty.
Keep this manual with your refrigerator for future
reference.
Warranty
FREESTANDING FRENCH DOOR BOTTOM MOUT REFRIGERATOR/FREEZER WITH DISPENSER WARRANTY
TWO YEAR FULL WARRANTY
Freestanding Refrigerators/Freezers and all of their components and accessories, except as detailed below*, are
warranted to be free from defects in material or workmanship under normal household use for a period of two (2)
years from the date of original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace,
at its option, any part which fails or is found to be defective during the warranty period
*Painted and decorative items are warranted to free from defective materials or workmanship for a period of
ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE REPORTED TO THE SELLING
DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE.
Viking Range Corporation uses the most up-to-date processes and best materials available to produce all color
finishes. However, slight color variation may be noticed because of the inherent differences in painted parts and
porcelain parts as well as differences in kitchen lighting, product locations, and other factors.
SIX YEAR FULL WARRANTY
Any sealed refrigeration system component, as listed below, is warranted to be free from defective materials or
workmanship in normal household use during the third through the sixth year from the date of original retail
purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is
found to be defective during the warranty period.
Sealed Refrigeration System Components:
Compressor, Evaporator,
Condenser, Connecting Tubing, Dryer/Strainer
TWELVE YEAR LIMITED WARRANTY
Any sealed refrigeration system component, as listed above, which fails due to defective materials or
workmanship in normal household use during the seventh through the twelfth year from the date of original retail
purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs,
including labor.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY
This warranty applies to applications where use of the product extends beyond normal residential use. Examples
are, but not limited to, bed and breakfasts, fire stations, private clubs, churches, etc. This warranty excludes all
commercial locations such as restaurants, food service locations and institutional food service locations.
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner
of the product during the term of the warranty.
This warranty shall apply to products purchased and located in the United States and Canada. Products must be
purchased in the country where service is requested. Warranty labor shall be performed by an authorized Viking
Range Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse,
accident, natural disaster, loss of electrical power to the product for any reason, alteration, improper installation,
improper operation or repair or service to the product by anyone other than an authorized Viking Range
Corporation service agency or representative. Warranty shall not apply to damage resulting from indoor units
being used in outdoor situations. This warranty does not apply to commercial usage. This warranty does not
cover any food or medicine loss due to product failure. Warrantor is not responsible for consequential or
incidental damage whether arising out of breach of warranty, breach of contract, or otherwise. Some jurisdictions
do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of
purchase upon request, and making the appliance reasonably accessible for service. If the product or one of its
component parts contains a defect or malfunction during the warranty period, after a reasonable number of
attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a refund or
replacement of the product or its component part or parts. Replacement of a component part includes its free
installation. Warrantor’s liability on any claim of any kind, with respect to the goods or services covered hereunder,
shall in no case exceed the price of the goods or service or part there of which gives rise to the claim.
WARRANTY SERVICE:
Under the terms of this warranty, service must be performed by a factory authorized
Viking Range Corporation service agent or representative. Service will be provided during normal business hours,
and labor performed at overtime or premium rates shall not be covered by this warranty. To obtain warranty
service, contact the dealer from whom the product was purchased, an authorized Viking Range Corporation
service agent, or Viking Range Corporation. Provide model and serial number and date of original purchase. For
the name of your nearest authorized Viking Range Corporation service agency, call the dealer from whom the
product was purchased or Viking Range Corporation.
IMPORTANT:
Retain proof of original purchase to establish
warranty period.
The return of the Owner Registration Card is not a condition of warranty coverage. You, however, should return
the Owner Registration Card so that Viking Range Corporation can contact you should any question of safety
arise which could affect you.
Any implied warranties of merchantability and fitness applicable to the above described built-in all refrigerators/all
freezers are limited in duration to the period of coverage of the applicable express written limited warranties set
forth above. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you. This warranty gives you specific rights, and you may also have other rights which
may vary from jurisdiction to jurisdiction.
Specifications subject to change without notice.
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