Troubleshooting
(cont.)
Problem
Cause
Solution
Temperature is
too warm
New installation?
Door(s) opened often or left
open?
Large load of food added?
Controls set correctly for the
surrounding conditions?
Allow 24 hours following
installation for the
refrigerator to cool
completely.
Allows warm air to enter
refrigerator. Minimize door
openings and keep doors
fully closed.
Allow several hours for
refrigerator to return to
normal temperature.
Adjust the controls a setting
colder. Check temperature in
24 hours.
See “Using the
Controls”.
Temperature is
too cold
Refrigerator air vent
blocked?
Ice storage bin in correct
position?
Controls set correctly for the
surrounding conditions?
If the air vent located in the
top, left, rear corner of the
refrigerator compartment is
blocked by items placed
directly in front of it, the
refrigerator will get too cold.
Move items away from the
air vent.
See “Ice Maker and Ice
Storage Bin.”
Adjust the controls a setting
warmer. Check temperature
in 24 hours.
See “Using the
Controls.”
There is interior
moisture buildup
Note:
Some
moisture buildup
is normal.
High humidity?
Door(s) left open?
Minimize door openings and
keep door(s) fully closed.
Keep door(s) fully closed.
Temperature and Moisture
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Troubleshooting
(cont.)
Problem
Cause
Solution
The ice maker is
not producing
ice or not
enough ice
Refrigerator connected to a
water supply and the supply
shutoff valve turned on?
Kink in the water source
line?
Ice maker turned on?
New installation?
Refrigerator door closed
completely?
Large amount of ice recently
removed?
Ice cube jammed in the ice
maker ejector arm?
Water filter installed on the
refrigerator?
Reverse osmosis water
filtration system connected
to your cold water supply?
Connect refrigerator to
water supply and turn water
shutoff valve fully open.
A kink in the line can reduce
water flow. Straighten the
water source line.
Make sure wire shutoff arm
or switch (depending on
model) is in the ON position.
Wait 24 hours after ice maker
installation for ice production
to begin. Wait 72 hours for
full ice production.
Firmly close the refrigerator
compartment door. If the
freezer compartment door
will not close all the way,
see
“The doors will not close
completely”.
Allow 24 hours for ice maker
to produce more ice.
Remove ice from the ejector
arm with a plastic utensil.
Remove filter and operate
ice maker. If ice volume
improves, then the filter may
be clogged or incorrectly
installed. Replace filter or
reinstall it correctly.
This can decrease water
pressure.
See “Water Supply
Requirements”.
The ice cubes are
hollow or small
Note:
This is an
indication of low
water pressure.
Water shutoff valve not fully
open?
Kink in the water source line?
Water filter installed on the
refrigerator?
Reverse osmosis water
filtration system connected
to your cold water supply?
Turn the water shutoff valve
fully open.
A kink in the line can reduce
water flow. Straighten the
water source line.
Remove filter and operate
ice maker. If ice quality
improves, then the filter may
be clogged or incorrectly
installed. Replace filter or
reinstall it correctly.
This can decrease water
pressure.
See “Water Supply
Requirements”.
Ice and Water
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