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ACD:
Distributes inbound calls to the next available or longest idle
agent so that agents are more likely to get a similar amount of
“break” time.
UCD:
Distributes inbound calls so that each agent receives
approximately the same number of calls.
Hunt Group:
Distributes inbound calls so that Agent
#10
receives
the most calls. Agent
#11
receives calls only if Agent
#10
is busy,
on so up the line so that Agent
#15
is least likely to receive an
inbound call.
Ring Group:
Rings all available agent’s phones and the first
agent to pick up, gets the call.
Night Mode:
Calls are answered, given the “Night” announce-
ment and dropped.
SERIAL PORT
(RS-232)
PAGING
OUT
MOH
IN
BACKGROUND
MUSIC IN
Viking Electronics, Inc.
Hudson, WI 54016
POWER
13.8VAC
RJ-21X
LINE IN/STATION OUT
Punchdown Terminal
Block with Split Center
Siemans # 566B3-50
Marconi # R66B3-50
Remote Night
Mode Switch
Computer
For Statistics
Background
Music Source
MODEL M15W
TONE
CONTROL
PAGING
VOLUME
VIKING
ELECTRONICS
HUDSON WI 54016
LOW
HIGH
MIN
MAX
PAGING
POWER AMPLIFIER
PO
WER 13.8V
A
C
POWER
LED
OUTPUT
INPUTS
15 WATT
AMPLIFIER
600
OHM
8
OHM
1
2
3
4
5
6
7
8
©
VIKING
Optional
Paging System
(M15W shown,
not included)
VIKING
©
MODEL DVA-2WA
VIKING
ELECTRONICS
HUDSON, WI 54016
DIGITAL ANNOUNCER
WITH 2 WATT AMPLIFIER
PO
WER 12V DC
ST
A
TUS LED
A
UX.
A
UDIO
INPUT/MOH
RECORD A
UDIO
INPUT (MIC/T
APE)
HANDSET
REC/MONIT
OR
DEF
A
U
L
T
MSG.
MESSA
GE REPEA
T
DELA
Y TIMES
1 2 3 4
REMO
TE TRIGGER
(STRAP T
O
REPEA
T)
1
2
SPEAKER
OUTPUT
3
4
600 OHM A
UDIO
OUTPUT
MASTER
VOLUME
AUX. AUDIO
VOLUME
MIN
MAX
MIN
MAX
Optional Music/Promotion
On Hold Source
(DVA-2WA shown,
not included)
6 Agent Stations
(expandable to 10)
C.O. Lines
1-10
RJ21X Male Jack
(not included)
Rear View of the ACD-10
Paging Horn
(25AE shown,
not included)
Row 1
Stations
Station 10T
Station 10R
Station 11T
Station 11R
Station 12T
Station 12R
Station 13T
Station 13R
Station 14T
Station 14R
Station 15T
Station 15R
Station 16T
Station 16R
Station 17T
Station 17R
Station 18T
Station 18R
Station 19T
Station 19R
LM-24D T
LM-24D R
Row 2
ACD-10
26 W/BL
1 BL/W
27 W/O
2 O/W
28 W/G
3 G/W
29 W/BN
4 BN/W
30 W/S
5 S/W
31 R/BL
6 BL/R
32 R/O
7 O/R
33 R/G
8 G/R
34 R/BN
9 BN/R
35 R/S
10 S/R
36 BK/BL
11 BL/BK
37 BK/O
12 O/BK
Row 3
ACD-10
41 Y/BL
16 BL/Y
42 Y/O
17 O/Y
43 Y/G
18 G/Y
44 Y/BN
19 BN/Y
45 Y/S
20 S/Y
46 V/BL
21 BL/V
47 V/O
22 O/V
48 V/G
23 G/V
49 V/BN
24 BN/V
50 V/S
25 S/V
Row 4
CO Lines
Trunk 1T
Trunk 1R
Trunk 2T
Trunk 2R
Trunk 3T
Trunk 3R
Trunk 4T
Trunk 4R
Trunk 5T
Trunk 5R
Trunk 6T
Trunk 6R
Trunk 7T
Trunk 7R
Trunk 8T
Trunk 8R
Trunk 9T
Trunk 9R
Trunk 10T
Trunk 10R
Optional
Expansion
Bridged
Optional LM-24D
Display
(not included)
LINE 1
NIGHT MODE
LINE 9
LINE 7
LINE 5
LINE 3
LINE 2
DAY (3) MODE
LINE 10
LINE 8
LINE 6
LINE 4
STATION 10
DAY (5) MODE
STATION 18
STATION 16
STATION 14
STATION 12
STATION 11
PROGRAMMING
STATION 19
STATION 17
STATION 15
STATION 13
VIKING
©
LINE STATUS MONITOR LM-24D
Bridged
Security Code:
A six-digit number must be used to access the
programming mode.
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