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V1.0                                   Vig655M Motherboard Manual 

33 

Troubleshooting Procedures 

 
This section provides a step-by-step troubleshooting procedure to identify a problem and 
locate its source. 

 

CAUTION! 

 

1. Turn off the system and any peripheral devices before you disconnect any peripheral 

cables  from  the  system.  Otherwise,  you  can  permanently  damage  the  system  or  the 
peripheral devices. 

 
2. Make sure the system is plugged into a properly grounded power outlet. 
 
3. Make  sure  your  keyboard  and  video  display  are  correctly  connected  to  the  system.  

Turn on the video display, and turn up its brightness and contrast controls  to at least 
two-thirds  of  the  maximum  (refer  to  the  documentation  supplied  with  the  video 
display). 

 
4. If the operating system normally loads from the hard disk drive, make sure there is no 

diskette in the diskette drive.  If the operating system normally loads from a diskette, 
insert the operating system diskette into the drive. 

5.  Turn on the system.  If the power indicator does not light, but the system seems to be 

operating normally, the indicator is probably defective. Monitor the power-on self test 
(POST) execution.  Each time you turn on the system,  the POST checks the system 
board, memory, keyboard, and certain peripheral devices. 

NOTE:

 

If the POST does not detect any errors, the system beeps once and boots up. 

 
Errors  that  do  not  prevent  the  boot  process  (non-fatal  errors)  display  a  message  that 
looks similar to the following: 
 
 

Error Message Line 1 

 

Error Message Line 2 

 

Press <DEL> for Set-up, <F1> to Boot 

  You can note the error and press <F1> to resume the boot-up process, or <DEL> 
   to enter Set-up. 

  
Errors that prevent the boot process from continuing (fatal errors), are communicated by 
a  series  of  audible  beeps.    If  this  type  of  error  occurs,  refer  to  the  error  codes  and 
messages listed at the end of this chapter. 
 
6. Confirm that the operating system has loaded. 
 

 
 
 
 
 
 
 
 

Summary of Contents for Vig655M

Page 1: ...C O M P U T E R S N E T W O R K S S O L U T I O N S Vig655M Motherboard Manual ...

Page 2: ...er system maintains compliance throughout its functional life it is essential you follow these guidelines Install the system according to Viglen s instructions If you open up your Viglen Keep internal cabling in place as supplied Ensure the lid is tightly secured afterwards Do not remove drive bay shields unless installing a CE marked peripheral in its place The clips or bumps around the lips of t...

Page 3: ...kup Copyright 2012 Viglen Limited All Rights Reserved Vig655M Manual Version 1 0 Printed in the United Kingdom Liability No warranty or representation either expressed or implied is made with respect to this documentation its quality performance merchantability or fitness for a particular purpose As a result the documentation is licensed as is and you the licensee are assuming the entire risk as t...

Page 4: ...System Board Jumper Settings 18 Motherboard Connectors 19 Upgrading the CPU 26 Installing Removing Memory Modules 30 Replacing the Clock CMOS RAM Battery 32 Chapter 3 Solving Problems 33 Resetting the System 33 Troubleshooting Procedures 34 Problems Suggestions 35 Chapter 4 System BIOS 37 What is the BIOS 37 The Power On Sequence 37 BIOS Upgrades 38 Using AWDFLASH to Update the BIOS 38 BIOS Setup ...

Page 5: ... The Vig655M supports 2nd generation Intel Core i3 i5 i7 processors Sandy Bridge Intel Pentium processors 3rd generation Intel Core i3 i5 and i7 processors as well as being Microsoft Windows 7 Premium WHQL certified This manual contains technical information about the Viglen Vig655M motherboard and other hardware components inside your computer If you are new to computers we recommend that you rea...

Page 6: ...press Chipset consisting of the Intel H61 Platform Controller Hub PCH Memory Four DDR3 DIMMs support DDR3 1333 1066 SDRAM total Max 16GB Supports Dual Channel mode Graphics Integrated graphics support for processors with Intel Graphics Technology o VGA o DVI Discrete graphics support for PCI Express 3 0 x16 add in graphics card Audio Realtek ALC887 HD High Definition Audio compatible audio subsyst...

Page 7: ...an connector 1x system fan connectors Front panel audio connector Front panel connector 1x chassis intrusion connector 3x USB 2 0 connectors providing connectivity for 4 devices 4x Serial ATA II connectors 1x Clear CMOS jumper 1x Serial Port connector 1x Parallel port connector 1x TPM module connector Expansion Capabilities 1x PCI Express 3 0 x16 slot supports up to PCIe 3 0 x16 speed 1x PCI Expre...

Page 8: ...x8 module Serial Presence Detect DDR3 1333MHz and DDR3 1066MHz SDRAM DIMMs NOTE To be fully compliant with all applicable DDR SDRAM memory specifications the board should be populated with DIMMs that support the Serial Presence Detect SPD data structure This allows the BIOS to read the SPD data and program the chipset to accurately configure memory settings for optimum performance If non SPD memor...

Page 9: ... width can vary from one channel to the other If different DIMM speeds are used between channels the slowest memory timing will be used Graphics Subsystem The board supports system graphics through either Intel Graphics Technology or a PCI Express 2 0 x1 add in graphics card Integrated Graphics The board supports integrated graphics through the Intel Flexible Display Interface Intel FDI for proces...

Page 10: ...ce is 4GB s in each direction simultaneously when operating in x16 mode Audio Subsystem The motherboard supports Intel High Definition Audio through a Realtek ACL887 audio codec The following software features are supported Meets Microsoft WLP 3 x and future WLP audio requirements WaveRT based audio function driver for Windows Vista and Windows 7 EAXTM 1 0 and 2 0 compatible Direct Sound 3DTM comp...

Page 11: ...ts s RJ 45 LAN connector with integrated status LEDs Additional features of the LAN subsystem include Integrated 10 100 1000 transceiver Crossover Detection Auto Correction Wake on LAN and remote wake up support Supports Full Duplex flow control IEEE 802 3x Supports jumbo frame to 9K bytes Fully compliant with IEEE 802 3 IEEE 802 3u IEEE 802 3ab Supports power down link down power saving RJ 45 LAN...

Page 12: ...igh speed fully rated devices SATA Support The board provides four 3 Gb s SATA connectors which support one device per connector NOTE By default the SATA mode is set to AHCI in the BIOS to improve system performance During Microsoft Windows XP installation you must press F6 to install the AHCI drivers Both Microsoft Windows Vista and Microsoft Windows 7 include the necessary RAID drivers for both ...

Page 13: ...be notified during POST When the voltage drops below a certain level the BIOS Setup program settings stored in CMOS RAM for example the date and time might not be accurate Replace the battery with an equivalent one BIOS The BIOS provides the Power On Self Test POST the BIOS Setup program and the PCI PCI Express and SATA auto configuration utilities The BIOS is stored in the Serial Peripheral Inter...

Page 14: ...d is set pressing Enter at the password prompt of Setup gives the user restricted access to Setup If both the administrator and user passwords are set you must enter either the supervisor password or the user password to access Setup Setup options are then available for viewing and changing depending on whether the supervisor or user password was entered Setting a user password restricts who can b...

Page 15: ...er connector J Front Panel Connector B CPU Socket K USB Headers C CPU Fan Header L TPM header D DIMM Sockets M Front Panel Audio header E Serial Port Header N PCI Express x16 Slot F Parallel Port header O PCI Express x16 Slot x4 speed G 24 pin power connector P CMOS Battery H System Fan Header 1 Q PCI x16 Slot I SATAII ports x4 R Back Panel ...

Page 16: ...to match the motherboard The I O shield provides external access to PS 2 mouse keyboard connectors as well as four USB ports one LAN Port audio connectors VGA and HDMI ports Figure 4 Back Panel Connectors Mouse Keyboard The standard PS 2 mouse keyboard DIN connector is for a PS 2 mouse keyboard USB 2 0 Port The USB 2 0 port is for attaching USB devices such as keyboard mouse or other USB compatibl...

Page 17: ...ices and regulatory compliance required for using and modifying electronic equipment Do not operate the system with the cover removed Always replace the cover before turning on the system As the colours of the wires in the mains lead of this computer may not correspond with the coloured markings identifying the terminals in your plug precede as follows The wire which is coloured green and yellow m...

Page 18: ...ading Any work carried out is fully guaranteed Upgrades should only be carried out by persons who are familiar with handling IC s as incorrect installation will invalidate the guarantee Overview of Jumper Settings The Vig655M motherboard contains the latest technology to offer an almost jumperless configuration All Intel Core 2 Quad and Core 2 Duo CPUs are automatically detected and the speed is a...

Page 19: ...efore changing a jumper setting Otherwise the board could be damaged Clear CMOS Jumper JBAT1 The configuration Jumper JBAT1 allows the user to clear the CMOS The CMOS RAM onboard has a power supply from an external battery to keep the data of the system configuration The CMOS RAM allows the system to automatically boot OS every time it is turned on Figure 5 Clear CMOS jumper ...

Page 20: ...cator that data is being read from or written to a hard drive Proper LED function requires a Serial ATA hard drive connected to an onboard Serial ATA connector 5 7 Reset Switch Header Pins 5 and 7 can be connected to a momentary single pole single throw SPST type switch that is normally open When the switch is closed the board resets and runs the POST 2 4 Power Sleep LED Header Pins 2 and 4 can be...

Page 21: ...ctor JPWR2 This 12V power connector is used to provide power directly to the CPU voltage regulator and must be used Failure to do so will prevent the motherboard from booting Figure 8 ATX 12V 4 PIN power connector NOTE Make sure that all the connectors are connected to proper ATX power supplies to ensure stable operation of the Motherboard ATX 12V power connection should be greater than 18A If a h...

Page 22: ...h Intel Front Panel I O Connectivity Design Guide Figure 9 Front panel audio connector Front USB Connector JUSB1 JUSB2 This connector compliant with Intel I O Connectivity Design Guide is ideal for connecting high speed USB interface peripherals such as USB HDD digital cameras MP3 players printers modems and the like Figure 10 Front USB connectors ...

Page 23: ...lips Digital interconnect Format interface for digital audio transmission Figure 11 S PDIF Out connector TPM Module connector JTPM1 This connector connects to a TPM Trusted Platform Module module optional Please refer to the TPM security platform manual for more details and usages Figure 12 TPM Module connector ...

Page 24: ...ected to GND The motherboard has a System Hardware Monitor chipset on board which must be used with fans specially designed with speed sensors to take advantage of the CPU fan control Figure 13 Fan Power connectors Serial ATA Connector SATA1 SATA4 This connector is a high speed Serial ATA interface port Each connector can connect to one Serial ATA device Figure 14 Serial ATA Connector NOTE Please ...

Page 25: ...orts the PCI Express interface expansion card The PCI Express x16 slot supports up 4 0 GB s transfer rate and the PCI Express x1 slot supports up to 250 MB s Figure 15 PCI Express Slots Note When adding or removing expansion cards make sure that you unplug the power supply first ...

Page 26: ...cessor and the board To install a processor follow these instructions 1 Unlatch the processor socket lever by pushing it down and away from the socket Figure 7 A B Figure 16 Unlatch the socket lever 2 Rotate the socket lever to lift the load plate away from the socket Figure 22 A Make sure that the load plate is in the fully open position Figure 22 B while being careful not to damage adjacent comp...

Page 27: ...r cover if you remove the processor from the socket 4 Hold the processor with your thumb and index finger oriented as shown in Figure 23 to align your fingers with the socket finger cut outs Make sure that the processor Pin 1 indicator gold triangle is aligned with the Pin 1 chamfer on the socket Figure 23 B and that the notches on the processor align with the posts on the socket Figure 23 C Lower...

Page 28: ...front edge of the load plate slides under the shoulder screw cap as the lever is lowered Latch the socket lever under the load plate tab Figure 25 C and D The socket cover Figure 25 B will pop off as shown Figure 20 Secure the load plate in place 6 Pick up the socket cover and remove it from the desktop board ...

Page 29: ... fan with a 4 pin connector as shown in Figure 26 is recommended 1 Make sure the four hooks are in the proper position before you install the cooler Figure 21 Connecting the processor fan heat sink power cable to the processor fan header Removing the Processor For instructions on how to remove the processor fan heat sink and processor refer to the processor installation manual ...

Page 30: ...egin Turn off the computer and all Peripheral devices 2 Remove the computer cover and locate the DIMM sockets 3 Holding the DIMM by the edges remove it from its antistatic package 4 Make sure the clips at either end of the socket are pushed away from the socket 5 Position the DIMM above the socket Align the two small notches in the bottom edge of the DIMM with the keys in the socket Insert the bot...

Page 31: ... to the computer Turn off the computer 3 Remove the computer cover 4 Gently spread the retaining clips at each end of the socket The DIMM pops out of the socket Hold the DIMM by the edges lift it away from the socket and store it in an antistatic package 5 Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets Figure 23 Removing Memory Modules ...

Page 32: ...not expose batteries to excessive heat or any naked flame Keep all batteries away from children CAUTION Danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by Viglen Discard used batteries according to manufacturer s instructions To replace the battery carry out the following 1 Observe the precautions in Before You Begin 2 Turn off a...

Page 33: ...r support information on our web site http www viglen co uk Device drivers and various useful utilities can be downloaded from our ftp site http download viglen co uk files Resetting the System Before checking your system for hardware problems it is always a good idea to try resetting your computer and see if a re boot can solve the problem Most software related problems can be solved simply by re...

Page 34: ...perating system normally loads from a diskette insert the operating system diskette into the drive 5 Turn on the system If the power indicator does not light but the system seems to be operating normally the indicator is probably defective Monitor the power on self test POST execution Each time you turn on the system the POST checks the system board memory keyboard and certain peripheral devices N...

Page 35: ...re using If other software runs correctly on the system contact the vendor of the software that fails If you check all of the above with no success try clearing CMOS RAM and reconfiguring the system Make sure you have your list of system settings available to re enter because clearing CMOS RAM sets the options to their default values Characters on screen are distorted or incorrect Make sure the br...

Page 36: ...ders Check that the drive is properly configured and enabled in Setup Check the drive manufacturer s manual for proper configuration for remote hard disk drive activity Power on light does not go on If the system is operating normally check the connector between the system board and the front panel If OK the light may be defective Prompt doesn t appear after system boots It s probably switched off...

Page 37: ...n your Viglen computer is guaranteed to be fully compatible with the IBM BIOS It has been written by Phoenix Award BIOS an industrial leader in the field of BIOS software The Power On sequence When the computer is first switched on certain instructions in the BIOS are executed to test various parts of the machine This is known as the POST Power On Self Test routine When you switch the computer on ...

Page 38: ...to a temporary directory 2 Extract the necessary files 3 Copy the contents of the file to a bootable floppy disk USB device or CD ROM 4 Boot the target PC with the device connected or inserted 5 Select F11 during POST to display the Boot Menu and select your bootable device 6 Type Flash bat to launch the BIOS update process 7 The system will reboot once complete DO NOT shutdown or reset the system...

Page 39: ...nly Entering Setup Power on the computer and the system will start POST Power On Self Test process When the message below appears on the screen press DEL key to enter Setup Press DEL to enter Setup Menu F11 to enter Boot Menu If the message disappears before you respond and you still wish to enter Setup restart the system by turning it OFF and On or pressing the RESET button You may also restart t...

Page 40: ...ral Help F1 The BIOS setup program provides a General Help screen You can call up this screen from any menu by simply pressing F1 The Help screen lists the appropriate keys to use and the possible selections for the highlighted item Press Esc to exit the Help screen The Menu Bar Figure 26 Main Menu Bar Main Menu Use this menu for basic system configurations such as time date etc Advanced Use this ...

Page 41: ...nd press Enter A pop up message will appear select Yes and press Enter to load the default settings for optimal system performance Figure 27 Restore Defaults 2 Setup Date Time Use the arrow keys to select the System Date System Time in Main Menu menu and press Enter And then you can set the Date Time in their respective fields Figure 28 Setup Date Time 3 Save Exit Setup Use the arrow keys to selec...

Page 42: ...u may like to answer and return to Viglen This will help Viglen help to keep and improve the standard of their manuals 1 Is the information provided in this and other manuals clear enough 2 What could be added to the manual to improve it 3 Does the manual go into enough detail 4 Would you like an on line version of this manual 5 How do you rate the Viglen Technical support and Service Departments ...

Page 43: ...e there any technological improvements that could be made to the system 7 Other points you would like to mention Please return this slip to Product Development Dept Viglen Ltd 7 Handley Page Way Colney Street St Albans Hertfordshire AL2 2DQ ...

Page 44: ...V1 0 Vig655M Motherboard Manual 43 Notes ...

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