Vigilant Inc.
Reliance End Table
Owner’s Manual, Page
ANSWERS TO TROUBLESHOOTING QUESTIONS
Q: Why does my cabinet seem to not be getting up to set point?
A:
The cabinet if new will take time to season. The water tray may be empty and need to
be filled. The wicking filter may be clogged and need to be replaced. Or, there is an airflow
obstruction and something is covering the fan or the front grommet holes. Be sure to check
your set point as well.
Q: Why is the humidity in my cabinet so high?
A
: Check your humidity set point to be sure that it is not set too high. If the unit is placed
by a window or other source of heat, passive humidity will cause the RH level to rise in the
cabinet. The cabinet does not dehumidify, so ambient RH will also have some effect.
Q: Why is my fan running constantly and not raising the humidity?
A:
Make sure that your wicking filter is fresh and clean. Check for obstructions over the
fan. Be sure there is at least a 2” gap open in the back of the cabinet for proper air flow. The
door on the cabinet must be closed all the way.
Q: How often should I change my wicking filters?
A:
It is recommended every 3-4 months. Just keep an eye on your RH level and what the
filter looks like. If it very dirty or dry and can’t be rinsed, it is time to replace it.
Q: My humidor is plugged into the wall, but nothing is on. What should I do?
A:
First check that there is power going to the outlet that it is plugged into. If the surge
protector or GFI outlet tripped, it may just need a reset. Next, check that the power cord is still
plugged into the bottom of the cabinet. (Be sure to remove water and water tray prior to moving
cabinet). If it is none of these, call customer service.
FOR CUSTOMER SERVICE QUESTIONS, PLEASE CALL 1-
888-812-4427 EXT. 405
Summary of Contents for HumiDoor 75
Page 1: ...Desktop Series Owner s Manual...
Page 10: ......
