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Appendix C: Troubleshooting
Symptom
Possible Causes
Remedy
Touch
panel is not
functioning
properly
1. Environmental conditions are
significantly different from factory
default.
Perform touch screen
recalibration.
2. Touching surface does not provide
sufficient electrical charge.
- Ensure finger is dry and
clean.
- Ensure stylus pen is
approved for capacitive
touch panel use.
Battery is not
charging
1. Using wrong AC power adapter
with insufficient power rating or
incorrect plug.
Use AC power adapter
provided with this device.
2.Using USB.
This device does not
support USB battery
charging.
No 3G data
connection
1. APN is not in device’s APN list.
Add APN manually.
2. 3G service is not activated.
Check your network service
provider.
3. Damaged or missing SIM card.
Ensure a valid 3G SIM is
properly inserted.
Multi Touch
not working
1. Using Windows 7 Starter or Basic
(Single touch only)
Upgrade OS to Windows 7
Home Premium or higher.
2. Application is not support
Use an application that
supports multi touch
function.
3. Improper hand gesture
Ensure the hand gesture is
properly performed.
Summary of Contents for ViewPad 10pro
Page 1: ...ViewPad 10pro User Guide Model No VS14140 ...
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