ViewSonic
VFM886
16
5.
Troubleshooting
Problem & Solution
Problem
Solutions
Can not power on, and
nothing happens even if
connected to a charger
Check whether the power is connected well or unplug&replug
the device. If that doesn't work, return the device to your dealer
for service.
The screen is off
Check whether the backlight is set to OFF.
Screen freeze and does
not respond to control
anymore
Unplug&replug the device.
Can not play video
smoothly, and the
message "media format
not supported" occurs
Video resolution and data stream (frame) are not supported.
Check the parameters (resolution, data stream and frame) of
video files via players like Storm Player on PC, and covert the
video files with a video converter if the parameters are beyond
the supported range of the device.
No sound
Check whether the parameter of volume is set to 0. Check
whether there is sound in the movie file. If that doesn't work,
return the device to your dealer for service.
The remote control is
invalid
The distance between remote control and the device is too
long or the angle is more than 60' .
Check whether the battery is poor contact or in low power.
Can not read the files
Check the file path, the device cannot read files saved in a
folder that is more over 5 levels deep.
Cannot read USB Flash
Drive (max 200mA)
Check whether USB flash drive is inserted well. The Max.
Capacity of USB flash drive is 32G. An incompatible USB flash
drive is inserted. Please consult your dealer for compatible
types.
Cannot read SDHC card
Check whether SDHC card is inserted well. The Max. Capacity
of SDHC card is 32GB. An incompatible card is inserted. Please
consult your dealer for compatible card types.
The actual capacity is less
than it is stated
The actual capacity is reduced as files for management and
applications are included.
No files are displayed on
the screen
FAT is damaged. Reboot the device.
Exit playing and back
to the Main Menu
automatically
Restart playing. (Note: This device has protection function
against violent impact and external interference)
Note: The LED panel is made up by millions of pixels with high technology.
By chance, there will be some bright or dark pixels, but this situation will not
effect the actual Digital Photo Frame function.
Summary of Contents for VFM886
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