ViewSonic CDE6502 User Manual Download Page 26

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9. Troubleshooting

If, after reading these operating instructions, you have additional questions related to the use of your display,

please call the services center in your local area.
Before calling service, please check the symptoms and follow suggested solutions.

Remote Control

Problem

Possible Solutions

Remote control does not operate

•

The batteries could be weak. Replace the batteries.

•

Check the orientation of the batteries.

•

Make sure the power cord is plugged in.

Video and Audio

Problem

Possible Solutions

No picture (screen not lit), No sound

•

Make sure the power cord is plugged in.

•

Press POWER on the display or on the remote control.

Dark, poor or no picture (Screen lit), good

sound

•

Select a proper picture mode.

•

Adjust the brightness in the video setting.

No color/dark picture/abnormal color

•

Adjust the color saturation in the video setting.

Dotted lines or stripes

•

Move the display away from noise sources such as cars, neon signs, or hair dryers.

Good picture, no sound

•

The sound may be muted. Press MUTE again to cancel.

Audio noise

•

Communication problems may occur if infrared communication equipment

(e.g., infrared cordless headphones) is used near the display. Move the infrared

communication equipment away from the display until the noise is eliminated.

General

Problem

Possible Solutions

Some items can’t be accessed

•

If a setting option appears in gray, this indicates that the settings option is

unavailable in current input mode.

Remote control command is not effect in

some cases.

•

During the timing of USB device detection (i.e. when the display is turned on with

USB device connected, or when you plug in USB device during display working),

the display may not act by remote control buttons in such case. Wait some time,

then it is OK.

Control buttons do not operate

•

Disconnect the power cord and wait for a few seconds. Then re-plug the power

cord and turn on the unit again.

POWER button responds slowly after

power is connected.

•

When you push POWER SWITCH to power on the display, in about 3 seconds the

POWER button starts to respond after pressed.

Note:

If your problem is not solved, turn your unit off and then on again.

Cautions:

Never attempt to repair a defective display yourself.

Summary of Contents for CDE6502

Page 1: ...ing your product for future service Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation which is also found on our web site at http www viewsonic com in English or in specific languages using the Regional selection box in the upper right corner of our website Antes de operar su equipo lea cu idadosamente las instrucciones en este manual ...

Page 2: ...ed to exceeding the world s expectations for technological evolution innovation and simplicity At ViewSonic we believe that our products have the potential to make a positive impact in the world and we are confident that the ViewSonic product you have chosen will serve you well Once again thank you for choosing ViewSonic ...

Page 3: ...the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a cir...

Page 4: ...S 210 To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmitting antenna that is installed outdoors is subject to licensing The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada l...

Page 5: ...1 0 1 Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below Examples of exempted components are 1 Mercury in cold cathode fluorescent lamps and external electrode fluorescent lamps CCFL and EEFL for special purposes not exceeding per lamp 1 Short length 500 mm maximum 3 5 mg per lamp 2 Medium length 500 mm and 1 500 mm maximum 5 mg p...

Page 6: ... or rules of your municipality to dispose of the tube properly Do not bend power cord Do not use monitor in high temperature humid dusty or oily areas If monitor or glass is broken do not come in contact with the liquid crystal and handle with care Allow adequate ventilation around the monitor so that heat can properly dissipate Do not block ventilated openings or place the monitor near a radiator...

Page 7: ...ink often Position the monitor at a 90 angle to windows and other light sources to minimize glare and reflections Clean the LCD monitor surface with a lint free nonabrasive cloth Avoid using any cleaning solution or glass cleaner Adjust the monitor s brightness contrast and sharpness controls to enhance readability Avoid displaying fixed patterns on the monitor for long periods of time to avoid im...

Page 8: ... Location Environment 1 1 4 About After Image 2 1 5 Cleaning and Maintenance 2 1 6 Carrying or Moving the display 2 1 7 Installing the stand Optional 3 1 8 Mounting on a Wall 4 1 8 1 VESA Grid 4 2 Parts and Functions 5 2 1 Control Panel 5 2 2 Input Output Terminals 5 2 3 Remote Control 6 2 3 1 General functions 6 2 3 2 Inserting the batteries in the remote control 7 2 3 3 Handling the remote contr...

Page 9: ... of this document may be copied reproduced or transmitted by any means for any purpose without prior written permission from ViewSonic Corporation Product Registration To meet your future needs and to receive any additional product information as it becomes available please register your product on the Internet at www viewsonic com The ViewSonic Wizard CD ROM also provides an opportunity for you t...

Page 10: ...ination NOTES For all other regions apply a power cord that conforms to the AC voltage of the power socket and has been approved by and complies with the safety regulations of the particular country You might like to save the package box and packing material for shipping the display 1 3 About Location Environment Do not use in hot and cold rooms locations When the unit is used in rooms locations w...

Page 11: ...3 mode CAUTIONS The permanent after image on the screen resulting from fixed image use is not an operating defect and as such is not covered by the warranty This product is not designed to display fixed images for extended periods of time 1 5 Cleaning and Maintenance To clean this unit wipe with a soft dry cloth Clean the cabinet with a soft lint free cloth If the cabinet is especially dirty moist...

Page 12: ...lay s finish Before attempting assembly or removal of the stand unplug the AC power cord To install the stand 400mm 400mm Display Secure with four screws M8X15 Stand 1 Remove the stand from the box and place it on a table or bench You must pay attention to the direction of the stand The wide portion of the stand should go towards the front of the display 2 Lay your display flat screen down on the ...

Page 13: ...n 4 For the wall mounting kit use M8 mounting screws having a length 15 25 mm longer than the thickness of the mounting bracket and tighten them securely 5 Unit without base weight W Kg The equipment and its associated mounting means still remain secure during the test For use only with UL Listed Wall Mount Bracket with minimum weight load W Kg Model Name W kg CDE6502 47 Note You must remove the s...

Page 14: ...A C I N 7 8 LAN IN 1 PC IN Enable connection to PC or other external devices with VGA AUDIO ports 2 USB 2 0 3 0 USB standard interface enable connection to USB 2 0 USB 3 0 standard devices When connecting please select the appropriate port 3 HDMI1 2 Input To connect with those equipments with HDMI or DVI interface HDMI1 MHL Connect an MHL enabled device such as a cell phone to this jack to view th...

Page 15: ...se Press the button to display the most recently used Apps Press or button to select press OK to confirm Set up the sleep timer Take a screenshot and store the data onto your connected USB device If there is no USB storage the screenshot will be stored on the built in storage Folder s Location go to ES File Explorer or USB Drive To freeze the current picture Go to USB multi media play VOLUME UP DO...

Page 16: ... sunshine fire or the like 2 3 3 Handling the remote control Do not subject to strong shock Do not allow water or other liquid to splash the remote control If the remote control gets wet wipe it dry immediately Avoid exposure to heat and steam Other than to install the batteries do not open the remote control 2 3 4 Operating range of the remote control Use the remote control by pointing it towards...

Page 17: ...A R C V G A P C IN U S B 2 0 DVD A C I N Camcorder Game console Satellite signal receiver Set top bo 1 Connect the female plug to the AC socket on the unit 2 Connect the male plug to the wall outlet as illustrated Notes This product should be operated only from the type of power source indicated on the marking label Always unplug the AC cord from power outlet when not using for a long period of ti...

Page 18: ...r a certain time the display goes into standby mode 4 2 Home Menu Overview 1 Press HOME button and the HOME menu screen display 2 Press or button to select desktop menu option press OK to confirm 3 Press button to move the cursor press OK to confirm 4 Press EXIT button to return to previous menu or exit the menu USB Driver USB Driver Open the System Setup menu ES File Explorer Go to your web Brows...

Page 19: ...e or restore to factory default Display information To set default input method To set Android keyboard AOSP Scan the QR code direct inquiries related to product upgrades and other useful information To set on screen language To set Date and time Note To manually set date and time you should toggle Automatic Date time to OFF To set Security and Restrictions Allow installation of apps from sources ...

Page 20: ...11 6 Network Settings 1 Press button to select desktop menu option press OK to confirm 2 Press EXIT button to return to previous menu or exit the menu Display current net state Proxy setting IP settings ...

Page 21: ... and phase Color temperature Select the color temperature Bluelight Filter Reduce the bluelight disturbance to sight protect sight health The Color temperature select User you can set the level of the Bluelight Filter as your desired Zoom Mode Select the aspect ratio display proportions according to your video signal type or personal preference 16 9 4 3 Panorama Just Scan Zoom1 Zoom2 OverScan Adju...

Page 22: ...lly goes into Standby mode Off 10 Minutes 20 Minutes 30 Minutes 60 Minutes 90 Minutes 120 Minutes 180 Minutes 240 Minutes Select Lock menu press OK to access the menu Now a password is required to input The default password is 0000 The unit provides a super password 2580 Lock Set Password Password settings System ID Setting the device ID The ID must be in the range of 0 255 but 138 168 are unused ...

Page 23: ...menu may vary in different situation If you want to pull out the USB device please exit USB mode first For instructions on using your USB device refer to the user s manual of your USB device Please name your files in English Otherwise the file names can not be shown correctly Certain types of USB device may not be compatible with this display USB multi media interface introduction To select and pl...

Page 24: ...e Play Pause STOP Previous Next on the remote control to operate 8 2 Playing Music With the USB music player you can play compatible music in MP3 or AAC format Show information Show playlist Previous song Pause Play Next song Repeat mode select repeat to play single music repeat to play all music files in current folder when it plays to the end no repeat when it plays to the end Notes You can also...

Page 25: ...AT MP4 TS RM RMVB or MKV MOV format Adjust the volume AB Section repeat Playing settings Show information Show playlist Now AB repeat starts To cancel highlight Section replay and toggle it to OFF Skip to specific point by input time Previous movie Fast reverse Play pause Fast forward Next movie ...

Page 26: ...ted Press MUTE again to cancel Audio noise Communication problems may occur if infrared communication equipment e g infrared cordless headphones is used near the display Move the infrared communication equipment away from the display until the noise is eliminated General Problem Possible Solutions Some items can t be accessed If a setting option appears in gray this indicates that the settings opt...

Page 27: ...rnal Speakers 10W L 10W R RMS 16Ω 1 Way 1 Speaker System 82 dB W M 160 Hz 13 KHz Earphone Output 3 5mm phone jack x 1 5mW Max 2 Channel L R Audio Input 3 5mm phone jack x 1 0 5V rms Normal 2 Channel L R RS232C RS232C in RS232C out RJ 45 RJ 45 Jack x 1 8 pin 10 100 LAN Port HDMI Input HDMI Jack x 2 Type A 18 pin Digital RGB TMDS Video Audio MAX Video 720p 1080p 1920 x 1080 60 Hz WUXGA Audio 48 KHz ...

Page 28: ...nvironmental Condition Item Specifications Temperature Operational 5 C 35 C Storage 15 C 45 C Humidity Operational 20 80 no moisture condensation Storage 10 80 Atmospheric pressure 86 kPa 106 kPa Internal Speaker Item Specifications Type 1 Way 1 Speaker Input 10 W RMS Impedance 8Ω Output Sound Pressure 82 dB W M Frequency Response 160 Hz 13 KHz Note 1 Design and specifications are subject to chang...

Page 29: ... DSUB 9 Pin outside view Pin Signal Remark 1 NC 2 RXD Input to Commercial TV or DS 3 TXD Output from Commercial TV or DS 4 NC 5 GND 6 NC 7 NC 8 NC 9 NC frame GND Use of crossover null modem cable required for use with PC Special case 3 5mm barrel connector Pin Signal Remark Tip TXD Output from Commercial TV or DS Ring RXD Input to Commercial TV or DS Sleeve GND 11 2 2 Communication Setting Baud Ra...

Page 30: ...de Value 1 3 Three bytes ASCII that defines the value CR 0x0D Set Function format Send Command Type s Name Length ID Command Type Command Value1 Value2 Value3 CR Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte Bytes order 1 2 3 4 5 6 7 8 9 NOTE For VT2405LED 1 and VT3205LED the set Power on command is the exception Reply Command Type or Name Length ID Command Type CR Byte Count ...

Page 31: ...06 VGA1 PC 1 No need for USB 2 For the case of two more same sources the 2nd digital is used to indicate the extension Contrast 8 s 23 000 100 Brightness 8 s 24 000 100 Sharpness 8 s 25 000 100 Color 8 s 26 000 100 Tint 8 s 27 000 100 Color Mode 8 s 29 000 Normal 001 Warm 002 Cold 003 Personal Bass 8 s 2E 000 100 Sets Bass value Treble 8 s 2F 000 100 Sets Treble value Balance 8 s 0 30 000 100 Sets...

Page 32: ...led RCU controls the Monitor This is the power up default on the Monitor 002 Pass through Pass through RCU has no effect on Monitor and all RCU command codes are transmitted to PC via the RS232 port Date 8 s V 56 0xx Year 1xx Month Day See example in Note For specific models only Time 8 s W 57 0xx Hour Min 10x Sec See example in Note For specific models only Factory reset 8 s 7E 0 Rests Monitor to...

Page 33: ...mean the POWER lock will be released under this case 3 Can not be unlocked by reset in OSD setting 4 Will auto AC power on in power lock 5 Under power lock the set will not enter power saving when no PC signal and neither not turn off when no other video signals after 15min Remote control disable Lock the RCU keys but keep the front panel buttons workable 2 Example for value setting of SET_TV chan...

Page 34: ...46 42 b 62 58 x 78 11 1 31 27 G 47 43 c 63 59 y 79 12 2 32 28 H 48 44 d 64 13 3 33 29 I 49 45 e 65 14 4 34 30 P 50 46 f 66 15 5 35 31 Q 51 47 g 67 Month 1 12 Day 1 31 Hour 00 23 Min 00 59 Sec 00 59 5 Set Date Time example Date 2015 1 31 Time 16 27 59 Send 0x 38 30 31 73 56 30 40 35 0D Year 20 15 Send 0x 38 30 31 73 56 31 21 51 0D Month 1 Day 31 Send 0x 38 30 31 73 57 30 36 47 0D Hour 16 Min 27 Sen...

Page 35: ...Reply Command Type r or If the Command is valid Command Type r Name Length ID Command Type Command Value1 Value2 Value3 CR Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte Bytes order 1 2 3 4 5 6 7 8 9 NOTE The reply for Power STBY status command is the exception for VT2405LED 1 and V3205LED It s 0x36 72 6C 30 30 30 0D 6rl000 CR If the Command is Not valid Command Type Name Lengt...

Page 36: ... Get Tint 8 g e 65 000 100 Gets Tint value Get Volume 8 g f 66 000 100 Gets Volume value Get Mute 8 g g 67 000 OFF unmuted 001 ON muted Gets Mute ON OFF status Get Input select 8 g j 6A 000 See Set function table Get Power status ON STBY 8 g l 6C 000 STBY 001 ON Get Remote control 8 g n 6E 000 Disable 001 Enable 002 Pass through Get Power Lock 8 g o 6F 000 Unlock 001 Lock Get Button Lock 8 g p 70 ...

Page 37: ... NOTE 1 Power on off log data is replied as 6 sequential strings in following order 2 Time log data definition Value 1 Value 2 Value 3 On Off indicator 0 Off 1 On Month code Day code Hour code Minute code ...

Page 38: ...0 26 F 46 42 b 62 58 x 78 11 1 31 27 G 47 43 c 63 59 y 79 12 2 32 28 H 48 44 d 64 13 3 33 29 I 49 45 e 65 14 4 34 30 P 50 46 f 66 15 5 35 31 Q 51 47 g 67 Month 1 12 Day 1 31 Hour 00 23 Min 00 59 3 Get Time log data example Assumed the power on off record of display 01 as below 2014 8 31 08 00 On 2014 8 31 22 00 Off 2014 9 1 10 30 On 2014 9 1 11 00 To send GET Time log command Send 0x 38 30 31 67 3...

Page 39: ...te Control Pass through mode the TV DS will send a 7 byte packet followed by CR in response to RCU button activation Note that in this mode the RCU shall have no effect on the TV DS function For example Volume will not change the volume in the LCD but only sends Volume code to PC over the RS232 port IR Pass Through Function format Reply Command Type p Name Length ID Command Type RCU Code1 MSB RCU ...

Page 40: ...E ASPECT ZOOM SIZE 0F VOLUME UP 10 VOLUME DOWN 11 MUTE 12 CHANNEL PAGE UP BRIGHTNESS 13 CHANNEL PAGE DOWN BRIGHTNESS 14 POWER 15 SOURCES INPUTS 16 17 18 SLEEP 19 MENU 1A UP 1B DOWN 1C LEFT 1D RIGHT 1E OK ENTER SET 1F EXIT 20 21 22 23 24 25 26 27 28 29 2A 2B RED F1 2C GREEN F2 2D YELLOW F3 2E BLUE F4 2F ...

Page 41: ... code TV DS will turn itself on then forward the POWER code to the host via RS232 2 2 When TV DS is ON and receives the IR POWER code TV DS will forward the POWER code to the host via RS232 then turn off itself 2 3 When SET POWER LOCK is enabled the TV DS will not respond to POWER key pressing 3 The VOLUME UP and VOLUME DOWN code will repeatedly output when you press and hold the keys ...

Page 42: ... com Latin America Columbia www viewsonic com la C http www viewsonic com la soporte servicio tecnico soporte viewsonic com Latin America Mexico www viewsonic com la C http www viewsonic com la soporte servicio tecnico soporte viewsonic com Nexus Hightech Solutions Cincinnati 40 Desp 1 Col De los Deportes Mexico D F Tel 55 6547 6454 55 6547 6484 Other places please refer to http www viewsonic com ...

Page 43: ...duct d Causes external to the product such as electrical power fluctuations or failure e Use of supplies or parts not meeting ViewSonic s specifications f Normal wear and tear g Any other cause which does not relate to a product defect 3 Any product exhibiting a condition commonly known as image burn in which results when a static image is displayed on the product for an extended period of time 4 ...

Page 44: ...mer by any other party 4 Repair or attempted repair by anyone not authorized by ViewSonic Effect of state law This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow limitations on implied warranties and or do not allow the exclusion of inci dental or consequential damages so the above limitations and exclusions may n...

Page 45: ...uct s serial number so please record the product information in the space provided below on your purchase for your future use Please retain your receipt of proof of purchase to support your warranty claim For Your Records Product Name _______________________ Model Number ____________________________________ Document Number ___________________ Serial Number ____________________________________ Purc...

Page 46: ...soluglobales com Cuernavaca Compusupport de Cuernavaca SA de CV Francisco Leyva 178 Col Miguel Hidalgo C P 62040 Cuernavaca Morelos Tel 01 777 3180579 01 777 3124014 E Mail aquevedo compusupportcva com Distrito Federal QPLUS S A de C V Av Coyoacán 931 Col Del Valle 03100 México D F Tel 01 52 55 50 00 27 35 E Mail gacosta qplus com mx Guadalajara Jal SERVICRECE S A de C V Av Niños Héroes 2281 Col A...

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