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Call Recorder ISDN manual © 2010-2014 Vidicode®

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and played with the Call Recorder Quick CD Access software that comes
with the Call Recorder ISDN with CD.
The Call Recorder ISDN allows the user to listen in to ongoing calls
through the internal speaker; this is called the Monitor function. The
volume of the internal speaker can be adjusted. The Call Recorder ISDN
also allows for the connection of a headset. The headset can be used to
monitor calls and to listen to recordings.

1.2

Speech Compression

Call Recorders ISDN that have compression facilities on board compress
recordings according to the G.723.1 format. G.723.1 compression has a
good balance between audio quality and recording size and can be
reproduced on most PC’s with Microsoft Windows versions. Compressed
recordings take up 1/10th of the size of uncompressed recordings.
Therefore the compression has a profound effect on the storage
capacity of the Call Recorder ISDN in terms of recording time.
Real time compression while recording many channels requires a lot of
extra processing power and therefore extra hardware in the form of
very fast processors.

1.3

Network

The Call Recorder ISDN features an Ethernet interface. The Call Recorder
ISDN can be connected to a PC or computer network through the
Ethernet interface. With its own IP address the Call Recorder ISDN acts as
an FTP-server from which recordings can be downloaded using any FTP
client. The Call Recorder Access software can be used to connect to the
Call Recorder ISDN over the network to retrieve recordings and archive
them on the PC. The Call Recorder Access software has extensive
archiving capabilities including the creation of special archives suited for
backup on CD. The Call Recorder Access System allows for fax image
recovery of recorded fax transmissions.
The Call Recorder can e-mail its status in case of a malfunction.
Recordings can also be emailed according to the extension\e-mail list.
Yet another application of the Ethernet connection is Real Time Remote
Call monitoring over the network. The optional RTR Call Monitor
software can be used to monitor all connected telephone lines over the
network.

1.4

Search recordings

The Call Recorder has its own menu driven search function to find and
play specific recordings. Recordings can be searched for according to
date, Called number and line number. The Call Recorder ISDN has an
internal speaker for playback of recordings.

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Summary of Contents for 010.02110

Page 1: ...Call Recorder Call Recorder Call Recorder Call Recorder ISDN ISDN ISDN ISDN II II II II Manual Manual Manual Manual V2 V2 V2 V2 1 1 1 1 VC1574 ...

Page 2: ...Call Recorder ISDN manual 2010 2014 Vidicode 2 ...

Page 3: ...op model desktop model desktop model desktop model 1 Menu keys 2 Backlight Display 3 Function keys 4 Speaker 5 Alfa Numerical keys 6 CryptoCard reader 7 CD Drive 8 Recorder keys 9 Speakerphone key 10 Volume adjustment 1 Power 2 Loudspeaker 3 Microphone 4 RS 232 serial connection 5 Ethernet LAN 6 ISDN BRI 4 7 ISDN BRI 3 8 ISDN BRI 2 9 ISDN BRI 1 ...

Page 4: ...DN ISDN ISDN ISDN 19 model 19 model 19 model 19 model 1 Internal loudspeaker 2 Backlight Display 3 Menu keys 4 Function keys 5 Alfa Numerical Recorder keys 6 Optional CD drive 7 Loudspeaker connection 8 Microphone connection 9 RS 232 serial connection 10 Ethernet LAN 11 ISDN BRI 4 12 ISDN BRI 3 13 ISDN BRI 2 14 ISDN BRI 1 ...

Page 5: ...he 19 model the numerical keys and the recorder keys are combined This is possible because dependant on the selected procedure it is always obvious what the function of the keys must be During recording and playback the recorder keys have the standard recorder key functions If no recording or playback is taking place these keys have a different function The and keys can be used to scroll through a...

Page 6: ...Call Recorder ISDN manual 2010 2014 Vidicode 6 Alfa Alfa Alfa Alfa numerical functions numerical functions numerical functions numerical functions ...

Page 7: ...ntain minerals that can corrode the electronic circuits Use and store the Call Recorder only in normal temperature environments Temperature extremes can shorten the life of electronic devices and distort or melt plastic parts Keep the Call Recorder away from excessive dust and dirt that can cause premature wear of parts Do not use harsh chemicals cleaning solvents or strong detergents to clean the...

Page 8: ...Call Recorder ISDN manual 2010 2014 Vidicode 8 ...

Page 9: ... the Power supply 18 1 9 1 On the desktop model 18 1 9 2 On the 19 model 18 1 10 Connecting to basic rate ISDN 19 1 10 1 Recommended way to connect 19 1 10 2 Alternative way to connect 20 2 Configuration and operation 21 2 1 Operation basics 21 2 2 Frequently used key indicators 22 2 3 Save Changes 22 2 4 Initializing CD 23 3 Recorder settings 24 3 1 Opening the Recorder settings menu 24 3 2 Speak...

Page 10: ...40 4 2 2 Search according to remote number 42 4 2 3 Search according to connected number 43 4 2 4 Refined search according to channel number 44 4 3 Recording information 45 4 4 Copy recordings to CD 46 4 4 1 Copy a individual recording 46 4 4 2 Copy a selection of recordings 47 4 5 Line status 48 4 6 Monitoring 48 4 6 1 Monitoring on the desktop model 49 4 6 2 Monitoring on all models 49 5 Notific...

Page 11: ...8 4 The CryptoCard and its PIN and PUC code 63 8 5 Making an encrypted recording 64 8 6 Playing an encrypted recording 65 8 7 Using CryptoCards on a PC 65 9 Configuration of the Ethernet interface 67 9 1 Network active 67 9 2 FTP active 68 9 3 FTP user 68 9 4 FTP password 69 9 5 FTP server port 69 9 6 DHCP server 70 9 7 IP address 70 9 8 IP subnet mask 71 9 9 Gateway 72 9 10 IP name 72 9 11 Email ...

Page 12: ... disk 83 10 5 Recycle bin 84 10 6 Export recordings 85 10 7 On Line software update 85 10 8 Search recordings 86 10 9 Software Settings 87 11 The Access software and Monitor software 89 11 1 The Call Recorder Access software 89 11 1 1 Playing recordings 90 11 1 2 Queries 90 11 1 3 Call statistics 90 11 1 4 Fax viewing 90 11 2 The RTR Call Monitor software 91 11 2 1 The RTR Call Monitor 91 12 Ackno...

Page 13: ...riations of the Call Recorder ISDN The operation is kept almost the same between models When there are differences because of the facilities that are installed they are quite obvious and the manual will explain the differences between models that the user may see The file format of the recordings is identical for all recorders and all communicate with PC software in the same way 1 1 Basic Function...

Page 14: ...st processors 1 3 Network The Call Recorder ISDN features an Ethernet interface The Call Recorder ISDN can be connected to a PC or computer network through the Ethernet interface With its own IP address the Call Recorder ISDN acts as an FTP server from which recordings can be downloaded using any FTP client The Call Recorder Access software can be used to connect to the Call Recorder ISDN over the...

Page 15: ...that there is some sort of notification to the caller that recording takes place This is only possible in pass through mode Pass through mode has several other advantages then notification to the user It can intercept the D channel and therefore control signaling between the telephone system and the network This is used to filter numbers sent by the PBX so that they are not sent to the line It can...

Page 16: ...r option for security recording is the DTMF initiated recording The Call Recorder can be set up so it can detect DTMF tones on the line and start and or stop recording or label recordings so they are not deleted afterwards The CryptoCard option can be very effective to protect privacy When the Call Recorder ISDN is set up to record with the CryptoCard the privacy of the people involved can be guar...

Page 17: ...s 2 meter 2 or 4 ISDN cable with two RJ45 connectors 30 centimeters 2 or 4 ISDN T adapters 19 model ISDN II basic rate Mains cable not available for Switzerland and Australia 2 or 4 ISDN cable with two RJ45 connectors 2 meter 2 or 4 ISDN cable with two RJ45 connectors 30 centimeters 2 or 4 ISDN T adapters Brackets and screws for 19inch rack mounting On all models that have the CD drive option inst...

Page 18: ... the Call Recorder ISDN is turned on by connecting the power supply 1 9 2 On the 19 model Use the supplied mains cable The recorder does not have an On Off switch the Call Recorder ISDN is turned on by connecting the power supply In some countries Switzerland Australia no mains cable is supplied because it cannot be bought in the country of manufacture The Netherlands Any standard computer mains c...

Page 19: ...T port of the splitter Use one cable to connect the port labeled ISDN on the splitter with the port labeled ISDN 1 on the Call Recorder Connect the port of the splitter labeled TE with the NT1 box Make the same connections for the ports ISDN 2 3 and 4 As explained in the introduction the Call Recorder can work in pass through mode where it is processing the complete data stream and in passive mode...

Page 20: ... alternative connection method is a possibility The drawback however is that pass through mode with all its advantages is not possible To use the alternative method to connect you must use a traditional ISDN T adapter and a 4 wire ISDN cable for the connection to the recorder When the Call Recorder is added to the little point to multipoint network it can passively record all equipment connected P...

Page 21: ...en user interface Most functions and operations are initiated by pressing a function key followed by a sequence of menu keys of which the function is determined by the text in the display The use of function keys and menu keys is as follows Function keys The most frequently used functions of the Call Recorder ISDN have been grouped in the function keys Throughout the entire manual symbols represen...

Page 22: ... of more menu items Press NEXT NEXT NEXT NEXT to jump to the following menu item BACK BACK BACK BACK in the display indicates the presence of an embracing menu Press BACK BACK BACK BACK to return to the embracing menu STOP STOP STOP STOP in the display indicates the absence of an embracing menu Press ST ST ST STOP OP OP OP to return to operating mode CHANGE will toggle the item in the display betw...

Page 23: ...ed settings CANCEL CANCEL CANCEL CANCEL returns to the settings 2 4 Initializing CD When you place a new CD in the drive it has to be initialized before it can read and write During initialization At this point the Call Recorder cannot be used for any other functions The initialization of the CD may take up to 10 seconds Recording is not interrupted by the initialization of the new CD Initialising...

Page 24: ...he desktop model Press the key to enter the recorder settings menu On the 19 model Press the key Press System System System System to move to the recorder settings menu The first item in the settings to appear is the loudspeaker setting 3 2 Speaker The Speaker setting controls the whether the loudspeaker will be used when the monitor function is started or a recording played The loudspeaker usuall...

Page 25: ...to exit the configuration configuration configuration configuration menu 3 4 Numberlist The Numberlist is used to include or exclude the numbers from recording See the description of the Numberlist in Chapter 5 The setting Numberlist determines whether the Numberlist is used as blacklist or whitelist or whether it is turned Off Press CHANGE CHANGE CHANGE CHANGE to select OFF Blacklist or Whitelist...

Page 26: ...otification Notification can be with a spoken message at the beginning of the call or at the moment the recording is started A notification message could be for example For security reasons our calls are being recorded Following the In Line mode setting as described above Press CHANGE CHANGE CHANGE CHANGE to change Notification method Select one of the following options Incoming Outgoing Always Of...

Page 27: ...n altogether or replaced by the general number Press CHANGE CHANGE CHANGE CHANGE to change Numberfilter method Select one of the following options Remove Hide Replace Off These options work as follows When Remove Remove Remove Remove is selected the entire number is removed from the outgoing protocol communication your service provider will fill in the number with the general number When Hide Hide...

Page 28: ...ter it out Normally the main number of the organization will be used 3 9 Action While recording the Call Recorder can be controlled from the local telephone that it is recording It will respond with a predetermined action when the star key on the telephone is pressed twice twice twice twice This will send the corresponding DTMF tones to the recorder Important Important Important Important The conf...

Page 29: ... recording can be started and stopped must be started manually It will not be started automatically unless it is on the whitelist When the recorder was not yet recording because it was on the whitelist the beginning of the call is not recorded When a Notification message is enabled a Notification will be sent to the caller Note It is not recommended to combine this option with existence of a white...

Page 30: ... an external line hear a dial tone and then send a command to the Call Recorder The command will either be or two digits an optional telephone number The options are Save last E mail last Save Email User code Off When S S S Save last ave last ave last ave last is selected the recording is saved which overrules the Auto delete function When E E E E mail mail mail mail last last last last is selecte...

Page 31: ...r and PC applications can use it 8 x 8 x 8 x 8 x x 1 to 9 x 1 to 9 x 1 to 9 x 1 to 9 Reserved for answering machine functions The option User Code User Code User Code User Code is a method for call centre employees with a variable workstation to identify themselves It is outside the scope of this manual to explain the User Code feature in detail Note Note Note Note It is possible that your telepho...

Page 32: ... quality of compressed recordings is quite good Press NEXT NEXT NEXT NEXT to continue in the menu with the n n n next menu item ext menu item ext menu item ext menu item or press STOP STOP STOP STOP to exit the configuration configuration configuration configuration menu 3 12 CryptoCard The CryptoCard is used for encrypting recordings See Chapter 8 for a detailed description In the standard config...

Page 33: ...ation configuration configuration menu 3 13 CD Copy This menu item will only appear when a CD recorder is installed The CD Copy setting can be set to Single or Double or OFF When set to Single the Call Recorder will automatically copy all recordings to CD as a means of single backup When set to Double the Call Recorder will automatically copy all recordings to CD as a means of backup just as when ...

Page 34: ...ext item in the menu If in the previous item the CD Copy parameter is set to Off Off Off Off Auto Delete Auto Delete Auto Delete Auto Delete is the next item in the menu see the next paragraph The CD Copy time determines the time of the day when the recordings are copied to the CD The CD Copy operation takes place once a day preferably at a time when the phones are least busy Press CHANGE CHANGE C...

Page 35: ...ation configuration configuration configuration menu 3 16 Protect the Call Recorder with a Password The Call Recorder can be protected with a Password against unauthorized use When password protection has been enabled all actions that change the operation of the Call Recorder are blocked before the correct password has been entered Press CHANGE CHANGE CHANGE CHANGE to enter a password Press STORE ...

Page 36: ...ssword protection Press CHANGE CHANGE CHANGE CHANGE to disable the password The password protection has now been disabled Press NEXT NEXT NEXT NEXT to continue in the menu with the Clock Clock Clock Clock setting or press STOP STOP STOP STOP to exit the configuration menu 3 18 Set the Clock To set the Clock Clock Clock Clock do the following Press CHANGE CHANGE CHANGE CHANGE to change the setting ...

Page 37: ...ey CANCEL CANCEL CANCEL CANCEL to return to previous values Press NEXT NEXT NEXT NEXT to continue in the menu with the Language Language Language Language setting or press STOP STOP STOP STOP to exit the configuration configuration configuration configuration menu 3 19 Set the Language To set the Language Language Language Language do the following Press CHANGE CHANGE CHANGE CHANGE multiple times ...

Page 38: ...s playback of the last recording as described in the following paragraph 4 1 Playing the last recorded call On the desktop model Press the key to open the playback menu On the 19 model Press the key to open the playback menu Select CD CD CD CD or DISK DISK DISK DISK to play recordings from the selected device Press LAST LAST LAST LAST to play the last recording The display shows the remote number ...

Page 39: ...ber The entered search string for the date will always be preceded by the remote number which in turn precedes the line number Wildcards can be used to search for remote number or line number only On the desktop model Press the key to open the playback menu On the 19 model Press the key to open the playback menu Select CD CD CD CD or DISK DISK DISK DISK to play recordings from the selected device ...

Page 40: ...t is the duration of the call the arrow indicating incoming or outgoing call Below that is the date and time of the call the line number and the current playback position During playback the recorder keys have the usual recorder functions The and recorder keys are used to move the playback position 60 seconds backward or forward The key is used to stop playback The next section describes how to re...

Page 41: ...acter left or right It is also possible to refine the search even further according to remote number In that case continue to read on 4 2 2 Press SEARCH SEARCH SEARCH SEARCH to search for recordings with the entered number For the entered date and number 7935 there were 2 recordings found The first of the two recordings is selected for playback the date and time of the call is displayed to the lef...

Page 42: ...next section describes how to refine the search even further to restrict it to a date range phone number and on which phone line the call took place 4 2 2 Search according to remote number Open the search menu as described in 4 2 1 Press REMOTE REMOTE REMOTE REMOTE to enter a remote number to search for Use the numerical keys to enter a local number Entering the remote number to search for you can...

Page 43: ...ress the key to start playback of the selected recording The display shows the remote number between brackets Next to that is the duration of the call the arrow indicates an outgoing call Below that is the date and time of the call the line number and the current playback position During playback the recorder keys have the usual recorder functions The and recorder keys are used to move the playbac...

Page 44: ...ected number may not be available One possible reason is that the network suppresses it as we have noticed on sites in the UK Another possible reason is that then number is suppressed on the PBX Use the numerical keys to enter a connected number Entering the connected number to search for you can also use the key as wildcard This works in the same way as the local and remote number above 4 2 4 Ref...

Page 45: ...ding one up or down Press the key to start playback of the selected recording During playback the recorder keys have the usual recorder functions The and recorder keys are used to move the playback position 60 seconds backward or forward The key is used to stop playback 4 3 Recording information Once a recording has been selected from the result of a search as described above Press INFO INFO INFO ...

Page 46: ...l recordings see 4 4 1 and for Copy a selection of recordings see 4 4 2 4 4 1 Copy a individual recording First select the recording First select the recording First select the recording First select the recording you want to copy as described above you want to copy as described above you want to copy as described above you want to copy as described above Press the HD CD or function key Press YES ...

Page 47: ...ecordings First define the search to locate the recordings you want to copy as described above Press the HD CD or function key in stead of SEARCH SEARCH SEARCH SEARCH Press YES YES YES YES to start copying the recording Beware Beware Beware Beware After copying the recording the CD is not yet usable for the PC To make the CD usable for the PC a directory has to be made Please see 6 3 for a descrip...

Page 48: ...in case a call is going on In this case the channel line 3 is used for an incoming call from the remote number 793479336 to the local number 3471000 The channel is recording and the call has been going on for 4 minutes and 36 seconds You can also see there is one line busy at that moment The numbers of the calls remain in the display of the channel after the call has ended it will however indicate...

Page 49: ...aker button to turn it on Use the volume keys to control the loudspeaker volume Change channels by pressing the channel number to select another channel to monitor Stop the monitor by pressing soft key STOP or pressing the key Pressing numbers 1 1 1 1 8 8 8 8 will change the monitor and the channel status display to the selected channel 4 6 2 Monitoring on all models On all models monitoring can b...

Page 50: ...tatus When you have selected a busy line it is sufficient to press the loudspeaker button to monitor the selected channel Use the volume keys to control the loudspeaker volume Stop the monitor by pressing soft key STOP or pressing the key L06 123456 817162538 Recording 01 54 Lines Busy 3 ...

Page 51: ...list are not recorded Conversely when the numberlist is used as Whitelist the calls to and from the numbers in the list are recorded while the rest of the calls is not 5 1 Recording a notification message To record a notification message you have to open vcFTPAccounts on the product CD This program has a Notification tab in which you can using the PC s microphone or an external microphone record a...

Page 52: ...dded to the list A leading 0 in front of the numbers must not be entered Wildcards are allowed to enter a range of numbers e g 43 will block or include all the numbers that start with 0 43 Press STORE to add the number to the list Press STOP to leave the numberlist menu and acknowledge to save the changes 5 4 Remove a number from the list To remove a number from the numberlist you need to view the...

Page 53: ...nts a feature that is no longer supported for this recorder 5 6 The E mail list The e mail list is used to e mail recordings from extensions to the e mail addresses coupled to the extension numbers Recordings can be emailed using the Action and Dialing functions Open the numberlist Press E E E E MAIL MAIL MAIL MAIL to view the E mail list The number 9573784 is the first of 200 numbers in the list ...

Page 54: ...ons are described for the general numberlist The operation to add or remove numbers from the e mail list is identical An e mail list can also be entered by placing a file email txt onto the internal drive of the Call Recorder This can either be done through the Ethernet connection with FTP or through the CD The email txt file should have the following format Number emailaddress For example 7934710...

Page 55: ...he disk menu The disk menu is started with the Disk function key 6 2 Free time left on CD Press the function key to enter the disk menu On the 19 model Press the function key The number in the display is an indication of the available recording space on the CD Effectively the available recording space is slightly smaller due to space consumed when a directory is made 6 3 Create CD directory Creati...

Page 56: ...directory disables the CD for further recording Note A CD Directory will include only the recordings that are on the CD when making the directory 6 4 Erase CD Re writable If a CD rewritable is used the recordings on the CD can be erased Press the or function key to enter the disk menu and press NEXT NEXT NEXT NEXT three times Press START to proceed erasing the CD Erase CD Re writable NEXT EJECT ST...

Page 57: ... Press YES YES YES YES to start erasing When the Call Recorder is finished erasing Press STOP STOP STOP STOP to finish 6 5 Software update The Call Recorder has the ability to update its own internal operating software from CD Press the or function key to enter the disk menu and press NEXT NEXT NEXT NEXT four times CD Erase completed EJECT STOP CD Quick Erase YES Start NO Erase CD Re writable QUIC...

Page 58: ... YES YES to start the software update While searching for the update The various software parts will be updated automatically when newer versions have been found WARNING WARNING WARNING WARNING Do not interrupt the Call Recorder in any way at this point Interrupting the software update may cause un restorable failure One moment please Software update Busy Software update YES Start NO Software Upda...

Page 59: ...Call Recorder ISDN manual 2010 2014 Vidicode 59 Press STOP STOP STOP STOP to finish The recordings in memory and your settings will remain intact after the software update Update finished STOP ...

Page 60: ...here is 9918 hours of recording time free on the internal drive Press NEXT NEXT NEXT NEXT to continue with the Oldest recording The date of the oldest recording on the internal drive is displayed Press NEXT to continue with the Total number of recordings The total number of recordings is displayed Press STOP STOP STOP STOP to leave the disk menu Total recordings 85648 STOP Oldest recording 26 11 0...

Page 61: ...pose it is located on the left front side of the device The 19 model has an internal reader and the case must be opened to place the card The idea behind this is that a recorder built into a 19 rack normally will be accessed from remote only It is a drawback rather then an advantage when the card can easily be removed For the 19 model the Privacy Card is recommended which means that playback on th...

Page 62: ...erted by your dealer If you er If you er If you er If you open the Call Recorders housing open the Call Recorders housing open the Call Recorders housing open the Call Recorders housing yourself you forsake your warrenty yourself you forsake your warrenty yourself you forsake your warrenty yourself you forsake your warrenty Instructions for the dealer Instructions for the dealer Instructions for t...

Page 63: ...and PUC code The CryptoCard is supplied with a PUC code and a PIN code The PIN code is a four digit code and is requested to enable playback of recordings The PUC code is a twelve digit code and is used only when the card has been disabled The PIN code can be changed with the Call ...

Page 64: ...N code entries After the third invalid Pin code entry the CryptoCard is disabled The next time the Call Recorder will ask for the PUC code to enable the card again The CryptoCard allows for four invalid PUC code entries After the fifth invalid PUC code entry the Call Recorder will disable the card definitively It is advised to keep the PUC code in a safe place 8 5 Making an encrypted recording To ...

Page 65: ...ypted recording Encrypted recordings can only be played back with the original or a matching CryptoCard For playback of an encrypted recording on the Call Recorder this works quite simply Search and select the desired recording as described in Chapter 4 If playback of the encrypted recording is started the Call Recorder will automatically ask for the Card code After entering your PIN code the soft...

Page 66: ... Call Recorder Access System application will show whether recordings are encrypted in the Use of CryptoCard column When an encrypted recording is played the Call Recorder Access System application will prompt you for the insertion of a matching card and the belonging code After that the recording will play The Call Recorder Access System has the ability to remove the encryption Encrypted recordin...

Page 67: ...e Call Recorder SMTP gives the recorder the ability to send emails This has two applications The first application is that the recorder can send recordings to users The second is that the recorder can send status updates to the systems manager for example a CD that becomes full Telnet is a possibility to give a systems manager access to internal menu s from remote The NTP Network Time Protocol is ...

Page 68: ...CHANGE CHANGE CHANGE CHANGE to enable FTP Press NEXT NEXT NEXT NEXT to save and move on to the next menu item 9 3 FTP user The FTP user is the user name to be used by FTP clients such as the Call Recorder Access software to log on to the Call Recorder Press CHANGE CHANGE CHANGE CHANGE to change the FTP user name FTP user 0000 STORE CLEAR CANCEL FTP user 0000 NEXT CHANGE STOP FTP active No NEXT CHA...

Page 69: ... FTP password Use the numerical keys to enter the FTP password Press STORE STORE STORE STORE to save the FTP password Press NEXT NEXT NEXT NEXT to save and move on to the next menu item 9 5 FTP server port FTP server port is the port number through which an FTP client can log on to the Call Recorder The FTP server port is default set to 21 as is most common If there is no direct reason to change t...

Page 70: ...HANGE CHANGE CHANGE CHANGE to disable DHCP server Press NEXT NEXT NEXT NEXT to save and move on to the next menu item When a DHCP server is used the IP and Gateway addresses are automatically assigned Without DHCP server you must manually enter these IP addresses 9 7 IP address As part of the network the Call Recorder needs an IP address In case a DHCP server is used see previous item the DHCP ser...

Page 71: ... NEXT NEXT NEXT NEXT to save and move on to the next menu item 9 8 IP subnet mask The IP subnet mask is used if access from outside the network is required In this case the Gateway must be entered as well Press CHANGE CHANGE CHANGE CHANGE to change the IP subnet mask IP mask 55 255 255 000 STORE CANCEL IP mask 255 255 255 000 NEXT CHANGE STOP IP addr 92 168 000 001 STORE CANCEL IP addr 0 0 0 0 NEX...

Page 72: ...t mask must be entered Press CHANGE CHANGE CHANGE CHANGE to enter the Gateway address Use the numerical keys to enter the Gateway Press STORE STORE STORE STORE to save the Gateway Press NEXT NEXT NEXT NEXT to save and move on to the next menu item 9 10 IP name Aside from the IP address the Call Recorder can also be addressed by an IP name if your DNS server supports this function Press CHANGE CHAN...

Page 73: ...ess Use the numerical keys to enter the E mail address Press STORE STORE STORE STORE to save the E mail address Press NEXT NEXT NEXT NEXT to move on to the next menu item Recording can be emailed according to the extension e mail list For the e mail list to be operable the main e mail address has to be a valid e mail address 9 12 Reply address Because the Call Recorder cannot receive Email the Ema...

Page 74: ... server IP address The Call Recorder requires the IP address of the SMTP server to send Email In case a local SMTP server is used the IP number can be entered directly In case of an SMTP server outside the network both the Gateway and the Subnet Mask need to be set later on Press CHANGE CHANGE CHANGE CHANGE to enter the IP address of the SMTP server SMTP srv 192 168 000 12 STORE CANCEL SMTP srv 0 ...

Page 75: ... to 25 Do not change the SMTP server port number when this value is not explicitly changed in the SMTP server Press CHANGE CHANGE CHANGE CHANGE to change the SMTP server port number Use the numerical keys to enter the SMTP server port number Press STORE STORE STORE STORE to save the SMTP server port number Press NEXT NEXT NEXT NEXT to move on to the next menu item 9 15 Domain name The domain name ...

Page 76: ...EXT NEXT to move on to the next menu item 9 16 DNS server In case an IP name has been configured for your SMTP server you need to configure the IP number of the Domain Name Server Press CHANGE CHANGE CHANGE CHANGE to enter the DNS server Use the numerical keys to enter the DNS server Press STORE STORE STORE STORE to save the DNS server DNS srv 00 000 000 000 STORE CANCEL DNS srv 0 0 0 0 NEXT CHANG...

Page 77: ...E CHANGE to enter the DNS server Use the numerical keys to enter the NTP server Press STORE STORE STORE STORE to save the DNS server Press NEXT NEXT NEXT NEXT to save and move on to the next menu item 9 18 NTP port NTP port is the port number through which the recorder as a client can connect to the NTP server The NTP port is default set to 123 Consult the network manager for the port number Press...

Page 78: ...s from 15 00 to 15 00 Press CHANGE CHANGE CHANGE CHANGE to set GMT correction Keep pressing CHANGE CHANGE CHANGE CHANGE to increase the correction It will start with 01 00 press CHANGE CHANGE CHANGE CHANGE or to decrease or increase the time Press NEXT NEXT NEXT NEXT to save and move on to the next menu item GMT correction refers to winter time Summer time and winter time are corrected automatical...

Page 79: ... engineer to solve problems Press CHANGE CHANGE CHANGE CHANGE to change the Service timer The following settings are available S1 S5 F1 F4 and U1 U4 Where S stands for Slow F for Fast and U for Ultra fast Press NEXT NEXT NEXT NEXT to save and move on to the next menu item 9 22 Monitor active The monitor function allows you to listen to the conversations that take place This requires the RTR Call M...

Page 80: ...XT NEXT to move on to the setting of the Monitor password The monitor password is used to log on to the Call Recorder This password must also be set in the RTR Call Monitor software Press CHANGE CHANGE CHANGE CHANGE to enter a password Press BACK BACK BACK BACK to exit the network setting menu Monitor pwd 0000 CHANGE STOP ...

Page 81: ...f recordings that are copied from the Call Recorder CD s When ever you use the software remember that the CD first has to be made suitable for the PC by making a CD directory The Call Recorder can do this for you 10 1 Install the software Placing the CD ROM in your computer starts software installation If the installation is not started automatically locate the file setup exe on the CD and start i...

Page 82: ...how the archive on CD Show the archive on CD Show the archive on CD Show the archive on CD The key is a shortcut to the above described function The software will now start to read the recordings on the CD and create a list Every row in the list represents a recording on the CD The recording properties are displayed in the various columns Recording properties are Date and Time Duration Source e g ...

Page 83: ...ansfer to PC Transfer to PC Select Selected Records Selected Records Selected Records Selected Records The key is a shortcut to the above described function Your selection of records will now be copied to the archive on the hard disk Default the hard disk archive is located in the Archive folder in the directory where the program was installed Default the program is installed in C Program Files Vi...

Page 84: ... Select Action Action Action Action in the menu Select Delete Selection Delete Selection Delete Selection Delete Selection The key is a shortcut to the above described function The selection of recordings in now moved to the recycle bin The recycle bin works like the standard Windows Recycle Bin Recording removed from an archive are placed in the recycle bin Recordings can be restored from the rec...

Page 85: ...ording as a WAV file 10 7 On Line software update The Call Recorder Quick CD Access System has the ability to perform an automatic on Line update You need an open internet connection for this feature to work Select Information Information Information Information in the menu Select Update product on Line Update product on Line Update product on Line Update product on Line The following dialog appea...

Page 86: ...order Quick CD Access software has an extensive query screen to search and select recordings The query screen looks like this To the left a group of radio buttons can be selected to view recordings from the specified interval Check Use Calendar Use Calendar Use Calendar Use Calendar to select a date range within the calendars Select the starting date in the left calendar Select the end date in the...

Page 87: ... dialog retaining the original settings In the Database tab the various recording properties columns can be selected to show in the main dialog Click Font Font Font Font to change the font of the list of recordings Other settings include Fax conversion settings in the Fax Conversion Fax Conversion Fax Conversion Fax Conversion tab CryptoCard settings in the CryptoCard CryptoCard CryptoCard CryptoC...

Page 88: ...corder ISDN manual 2010 2014 Vidicode 88 For a detailed description of the settings we refer to the help files of the program These are always in compliance with the software version and the available settings ...

Page 89: ...cribed superficially here because it a complete manual is supplied with the software 11 1 The Call Recorder Access software The Call Recorder Access software is a versatile system for the access to Call Recorders across the network The software holds a list of recorders it can connect to The Call Recorder Access System can connect to the Call Recorders over the network and retrieve a list of all t...

Page 90: ...ller or other call properties 11 1 3 Call statistics The Call Recorder Access System has a statistical module that draws charts of the call distribution for you of a query from the database This will allow you to quickly answer questions such as how many calls remain unanswered and what it the time distribution of that over the day Similar questions can be answered for employees or departments 11 ...

Page 91: ...r internal line of your telephone system the RTR Call Monitor application can connect to the Call Recorder over the network The Call Recorder then transmits the call over the network to the RTR Call Monitor application This way it is possible to listen in on all lines of the Call Recorder with only a couple of seconds delay The RTR Call Monitor application can be used to listen in on calls on all ...

Page 92: ...tive for normal use only We would like to emphasize that the guarantee is not valid under exceptional environmental conditions such as extreme temperatures or humidity levels nor in the unlikely event of a lightning strike The guarantee is not valid if the machine has not been handled properly for example when it has been dropped or bumped into In order to qualify for guarantee you should contact ...

Page 93: ...ns and thus we do not accept any liability for loss of information or other damages due to the use of the Call Recorder Vidicode assumes no liability regarding incorrect notification of call recording Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions ...

Page 94: ...Call Recorder ISDN manual 2010 2014 Vidicode 94 ...

Page 95: ...Card 32 63 D D D D DHCP server 70 Domain name 75 E E E E E mail 29 30 E mail address Fax Server 73 74 Email list add number 53 Remove number 53 view 53 Encrypted recording 61 Erase CD Re Writable 56 Ethernet interface 14 67 Export 85 F F F F Faxlist add number 53 Remove number 53 view 53 Free time left 55 FTP 68 password 69 user name 68 Function keys 21 Function keys 5 G G G G G 723 14 Gateway 72 ...

Page 96: ...supply 18 Q Q Q Q Quick CD Access System 81 R R R R Recorder settings 24 Recording information 45 Recycle bin 84 Replace 27 Reply address 73 RTR Call Monitor 91 S S S S Save call 29 30 Search 38 Channel number 44 Connected number 43 Local number 40 recordings 39 Remote number 42 Server port 69 77 Service timer 79 Set up Wizard 81 SMTP server 74 SMTP server port 75 Software Query 86 Software instal...

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