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APPENDIX I: TROUBLESHOOTING
If you encounter problems while using the phone or if it performs erratically, you
can consult the information in the following table. If a particular problem cannot be
resolved by using the following information, contact the dealer from whom you had
purchased the phone.
Problems
Possible causes
Possible solutions
Poor
The network signal is too weak at your
Move to a location where you can
reception
current location, for example, in a
receive the network signal properly.
basement or near a tall building since
wireless transmissions cannot reach
there
effectively.
The network is busy at the current time,
Avoid using the phone at such time
for example, during peak times there
or try again after waiting for awhile.
may be too much of network traf
fi
c to
handle additional calls.
You are too far from a base station
You can request a service area map
for your service provider.
from your service provider.
Echo or
Poor network trunk quality on the part of Press the ending key and dial again.
noise
your service provider.
You may be switched to a better
quality network trunk or phone line.
Poor local telephone line quality.
Press the ending key and dial again.
You may be switched to a better
quality network trunk or phone line.
Battery not
The battery or battery charger is damaged. Contact the dealer.
charging
The temperature of the phone is below
Adjust the battery charging
properly
-10°C or higher than 55°C.
environment to avoid extremes of
temperature.
Poor contact between the battery and
Check all connectors to make sure all
charger.
connections have been made properly.
Shortened
The standby time is related to your
If you are located in an area where
standby time service provider system con
fi
guration.
signaling is weak, temporarily switch
The same phone used with different
off the phone.
service providers’ systems will not
provide exactly the same length of
standby
time.
