17
Service Information
Thank you for purchasing a VidaBox™, the system that makes Home
Entertainment Simple! Please take some time now to review and familiarize
yourself with our warranty policy by visiting our website at
http://www.vidabox.com/warranty
.
Contact Your Dealer/Place of Purchase
:
•
If you find that you are having trouble installing or setting up the
VidaBox™, first try using the included
Troubleshooting Guide
to resolve
your problem.
•
If you need further assistance, please contact you dealer or place of purchase.
•
If you need additional assistance that your dealer cannot provide, if you
purchased a service protection plan, or if you purchased your VidaBox™
directly from us, you can contact us using one of the following ways:
1.
VidaBox™ Online Support – Our forums are full of common tips and
troubleshooting knowledge. Feel free to search your answer. If you
can’t find your answer, register for free and post your question. The
forums are constantly monitored, and one of our community members
will be able to help you in no time.
2.
Phone-based Support – Please see our website for business hours. Live
phone support is available for free for all new VidaBox™ owners for a
limited-time, as part of our warranty policy. An extended support plan is
also available as an upgrade option when you purchase the VidaBox™.
After the warranty period expires, you can get support on a fee-based
basis.
Contact VidaBox LLC:
Whenever you need support – VidaBox™ will be there. That’s our guarantee.
Contact Information:
Website:
www.vidabox.com
Online support:
www.vidabox.com/support
Phone-based support: See the inside cover of the
Troubleshooting Guide
Register Your
VidaBox™!
For faster service, please
don’t forget to register
your VidaBox™ at
http://www.vidabox.com
/register.htm
within 10
days of purchase. This
will automatically activate
your all-inclusive limited-
time warranty, and allow
us to help you as quickly
as possible!
If you haven’t registered
your VidaBox™ and
need service – be
prepared to give your
purchase information,
such as serial number,
date & place of purchase,
etc. This will allow us to
give genuine VidaBox™
owners like you top
priority and express
service.
