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1. Introduction

1.1. General description

The product described in this guide is replaced by the newer 

GX LTE 4G

 modem.

The GX GSM only works with 2G and 3G networks, which are slowly being phased out in different countries.
Therefore, depending on the installation location, the 

GX LTE 4G

 can be a more future-proof solution.

The GX GSM is a modem and GPS accessory for our 

GX range

 of monitoring products. The GX GSM is a cellular modem;

providing a mobile internet for the system and connection to the

 VRM Portal

. It works on 2G and 3G networks.

There are multiple models, refer to the table below to see which model best matches the available cellular network bands in your
region.

Part number

Name

Region*

Used

module

Supported 2G

(GSM/GPRS/EDGE)

frequencies

Supported 3G

(UMTS/HSPA+)

frequencies

GSM100100100

GX GSM
900/2100

Europe, Asia,
Australia,
Middle East,
Africa

SIMCom
SIM5360E

850/900/1800/1900 MHz
(Quad-Band)

900/2100 MHz
(Dual-Band)

GSM100200100

GX GSM
850/1900

United States,
Canada, Mexico
and most
countries of S.
America

SIMCom
SIM5360A

850/900/1800/1900 MHz
(Quad-Band)

850/1900 MHz
(Dual-Band)

* In case of uncertainty please double-check: 

GSM World Coverage Map

VRM Portal

GX GSM manual

Page 1

Introduction

Summary of Contents for GSM100100100

Page 1: ...GX GSM manual rev 00 08 2022 ENGLISH...

Page 2: ...lation and configuration 3 3 1 Installation step by step 3 3 2 Configuration 4 4 Operation 6 4 1 SIM status 6 4 2 Status Bar 6 4 3 GPS 6 5 Troubleshooting 7 5 1 Troubleshooting guide 7 5 2 What to do...

Page 3: ...M Portal It works on 2G and 3G networks There are multiple models refer to the table below to see which model best matches the available cellular network bands in your region Part number Name Region U...

Page 4: ...with an included 1m USB cable 2 4 When to use a mobile router instead The GX GSM provides an internet connection for the GX device only There is no option to share the internet to laptops phones or ot...

Page 5: ...to eject the SIM card tray with a pen or other pointy object Be aware that the SIM card tray sits slightly recessed inside the unit Be sure to push it all the way in 5 Connect the GX GSM to the GX de...

Page 6: ...evice as follows Go to Settings GSM modem PIN 3 Enter the same PIN that was previously set in the mobile phone or provided by the network operator 4 Go to Settings GSM Modem APN and set the APN name i...

Page 7: ...able this setting so that your GX is not rebooting itself for no reason Or set it for example to a two hour time out and accept a reboot every two hours when underway Watch this video to learn how to...

Page 8: ...2 Status Bar GSM modem status can be checked at a glance by looking at the status bar Icon Details GSM modem is connected to network but not to the internet no data connection Possibly on purpose beca...

Page 9: ...Online Reasons for the system to not go Online whilst properly registered on the Network are 1 APN not configured contact the network operator for details 2 The network is a different one than the hom...

Page 10: ...Mounting option Screw mount Cable type RG 316 Cable length 3 0 m Connector SMA Male straight Frequencies 800 900 1800 1900 2100 MHz Signal Gain 3 dBi 6 1 2 Active GPS Antenna Part number GSM900200100...

Page 11: ...of South America 1900 MHz is the most common frequency for 3G which is unsupported for this version of GX GSM Use the GX LTE 4G instead Australia The 900 MHz 3G frequency in remote areas is typically...

Page 12: ...alteration modification improper or unreasonable use or misuse neglect exposure to excess moisture fire improper packing lightning power surges or other acts of nature This limited warranty does not c...

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