TROUBLESHOOTING GUIDE
7
PROBLEM
SOLUTION
Indicator does not reach
the green area for my
zone
CHECK THE FOLLOWING
Is the water boiling, and has the water been
boiling for more than 40 minutes?
Is the lid seated on top of pot?
Are you looking at the correct Zone for your
altitude? See page 2 for instructions.
If you can answer yes to all of the above and
the indicator is still not reaching the green
area please contact customer service at
1-866-257-4741
Lid is bouncing or lifting
up during the processing
Heat is set too high. Gradually reduce heat
setting until lid stops lifting up.
Water runs out before
processing time is
reached.
Heat is set too high. Reduce heat. Water does
NOT need to be at a rapid boil. A slow rolling
boil is sufficient to maintain temperature dur-
ing the processing time. Be sure you have a
minimum of 3 Quarts of water in the pot each
time a batch is started.
I am not sure how the
indicator works
OR
Which “ZONE” on the
indicator should I use?
Read the instructions on page 2 of this manual
and if you have any unanswered questions
please feel free to contact our customer ser-
vice line at 1-866-257-4741
