Appendix B
Tips and Troubleshooting for First Generation Chassis
Troubleshooting
Page 144
Xgig1000 Hardware Guide
March 2017
Troubleshooting
The information in this chapter provides tips and troubleshooting for first generation
chassis; those without a power switch on the back of the chassis.
Power up problems following chassis shutdown
If after removing and then reapplying power to the Xgig1000 chassis the system does not
boot properly, start the chassis using the Backup System Image. Refer to the
the Xgig1000 Chassis with the Backup System Image” on page 148
to bring the system
back up. Once the system is booted up using the backup image, replace the system’s
image by going through the system upgrade process.
To prevent these problems, follow the shutdown procedures as described in
Chassis Shutdown Sequence” on page 99
Cannot ping the Xgig1000 chassis
The connection between the Xgig1000 chassis and the PC is down as indicated by the
failure of the Ping operation.
•
Verify the Ethernet cables are securely plugged in for both the Xgig1000 chassis and
the PC you are using.
•
Try the Ping operation with IP address instead of the Xgig1000 chassis name. If the
address is not known, use the console port to get its IP address. See Chapter 2 for
instructions.
•
If DHCP information is used to address devices:
–
Verify that your PC has a valid IP address.
–
Verify the Xgig1000 chassis has a valid IP address. See
for instructions on using the Console port to check the Xgig1000
chassis IP address.
–
If either device does not have a valid IP address, contact your network adminis-
trator.
•
If static IP addresses are used, verify the IP addresses, Subnet mask, and Gateway
IP addresses are correctly entered.
•
Ping other devices on the same subnet as the PC. If the Xgig1000 chassis is on a
different subnet, ping other devices on the same subnet as the Xgig1000 chassis.
This will ensure that your network is still functional.
•
As an alternate solution, setup the PC and the Xgig1000 chassis as “Standalone”
configuration. See
“PATH 3: Setting Up the Xgig1000 Chassis in a Standalone Envi-
