Viavi GS-2P40-576T, Hardware Installation

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8 — © 2020 Viavi Solutions (7 Apr 2020)
How to troubleshoot start-up issues
Very rarely a system may not start up or boot correctly. There are a number
of hardware or software reasons why that may occur.
There are many steps that you can do to diagnose a system that is not starting
before contacting the company for assistance.
1. Does the appliance start?
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If no, see troubleshooting PSU about information related to the
power supply units.
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If yes, continue.
2. Does the appliance load the BIOS?
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If yes, continue.
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If no, contact Technical Support . You are done.
3. Does the Windows operating system start without errors?
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If yes, log into Windows using the user credentials for the system.
You are done.
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If no, continue.
4. Do you see any error messages in Windows?
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If yes, note the error message and contact Technical Support . The
issue may be related to the RAID card; skip to step 10 .
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If no, continue.
5. Are the RAID drives at fault?
See troubleshooting RAID drives .
a. Restart the appliance.
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If Windows loads, confirm you can log in. Continue.
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If Windows does not load, continue.
6. Are the RAID drives still at fault?
See troubleshooting RAID drives .
a. Turn off the appliance.
b. Disconnect every RAID drive by pulling out the drive slightly—
but not removing it entirely—from the system.
c. Start the appliance.
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If Windows loads, confirm you can log in. Continue.
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If Windows does not load, continue.
7. Are the RAID drives still at fault?
a. Turn off the appliance.
b. Reseat every RAID drive.
c. Start the appliance.
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If Windows starts without error and you can log in, then the issue
was an anomaly with the RAID that was resolved by reseating the
drives. You are done.
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If Windows still shows an error, continue.
8. Is the operating system drive at fault?
See troubleshooting OS drives .
a. Turn off the appliance.
b. Remove the operating system drive and reinsert it.
c. Start the appliance.
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If Windows starts without error and you can log in, you are done.
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If there are still errors, then it is likely that the operating system
drive is corrupted. Continue.
9. Is the operating system drive corrupted?
a. Follow the instructions in perform a factory reset .
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If Windows starts without error, the operating system drive was
slightly corrupted but the restore process resolved the issue. You
will need to install any Windows and Observer Platform software
updates. You are done.
●
If there are still errors, the operating system drive is faulty. Contact
Technical Support for a replacement.
10. Is the RAID card at fault?
If you are seeing errors related to the RAID card during start up an
audible alarm will sound. Contact Technical Support .
Scan this code for more troubleshooting information.
Technical Support
Please contact technical support if your issues are not represented or you
need further help.
North America +1 800 526 7919
South America +1 800 526 7919
EMEA +44 1 959 569 880
APAC +44 1 959 569 880
All Other Regions viavisolutions.com/contacts
email nisupport@viavisolutions.com (North/South
America)
uknisupport@viavisolutions.com (EMEA/
APAC)
Support hours are 7:00 A.M. to 7:00 P.M. CST/CDT (for North and South
America) and 8:00 A.M. to 5:00 P.M GMT (EMEA and APAC).