Viavi Apex Enterprise G3-APEX-ENT-32T, User Manual

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Troubleshooting common issues
354 GigaStor (23 Feb 2018) — Archive/Non-authoritative version
Verify the following:
♦
The probe is licensed. See Licensing and updating .
♦
Check that the Observer Platform ports are open on the firewall and
if traffic is actually passing through it. Observer uses these ports to
communicate with the probe. See Ports used by Observer Platform v17 and
later (page 211) or Ports used by Observer products v16 and earlier (page
212) depending on your version. Check any local system firewall as well as
any network firewall. See also the information in Suspected NAT or VPN
issues (page 358) .
♦
Check that the security certificates are trusted between the Observer and
the probe. If the settings do not match, you might get a message that
says “Probe redirection Error < IPAddress > Authentication Negotiation
Error” or “Probe authentication failed < IPAddress >.” Either a certificate is
untrusted by one of the assets or a certificate is pending your approval.
In Observer, click and click the Security tab. Verify that the specific
certificates are in a trusted state.
♦
The probe and Observer are within the same minor build range.
♦
You can access the VLAN if the probe or Observer are on different VLANs.
There is nothing you need to configure in Observer or the probe to enable
a connection when they are on different VLANs. However, if you do not
have network permissions to access a probe on a different VLAN, it is a
network configuration issue (usually for security reasons) and you should
contact the network administrator.
No network adapter available
After starting Observer, if you do not see any available adapters listed in the
“Select Network Adapter” list, it means your NIC does not have the necessary
driver or VMONI Protocol settings installed. Use this information to enable your
adapter and to install the proper drivers.
1. If Observer is running, close it.
2. Ensure you are logged in to the system with an account with administrator
rights.
3.
From the Windows Start menu, choose
Control Panel
>
Network and
Sharing Center .
4. Click Change Adapter Settings.
5. Right-click any of the Local Area Connections and choose Properties.
6. Look at the list of installed components to verify that the VMONI Protocol
Analyzer is listed. Then do one of the following:
●
If it is not installed, skip to step 7 .
●
If the VMONI driver is listed, remove it. Select VMONI Protocol Analyzer
and click the Uninstall button. After the VMONI driver is removed, restart
the system and continue with step 7 .
7.
From the Local Area Connection Properties ( step 5 ), choose
Install
>
Protocol
> Add > VIAVI – VMONI Protocol Analyzer and click OK . If the VMONI driver