Vestax VCI-100, User Manual

Page: 12 / 15

A) The computer doesn't recognize the VCI-100
¥ We recommend not to connect other USB devices to the computer when mixing / editing with
music / video software. USB is a reliable protocol but multimedia software is CPU-intensive to the
processor and USB buss. It is possible to connect multiple USB devices to one USB outlet on the
computer via hubs, but may cause complicated problems to the hardware and software.
1. Disconnect any other USB devices connected to your computer and see if the VCI-100 is
recognized.
2. Open Control Panel >> System >> Select the hardware tab and then click on "Device manager".
Click the "+" on the left of "Sound, Video, Game controller". Disconnect the VCI-100 if there is a
"?" or "!" mark next to "USB audio device" and check that "USB audio device" disappears from the
device manager list. If it disappears, reconnect the VCI-100 to a different USB port and see if the
problem is solved.
3. Check if the DJ software is set to use the VCI-100 as its controller. Check the software's
preference, or open the control section and check if the software is recognizing "USB audio
device" and set to receive MIDI send data from the VCI-100.
4. Check if the USB cable is connected correctly.
5. If the VCI-100 is connected via USB hub, check if the problem solves by connecting directly to
the computer.
B) There's no sound coming from the computer
¥ The VCI-100 is a simple USB MIDI controller and does not input or output any sound data. If
the computer does not output sound signals, the relation between the software, OS and hardware
is not working normally.
Please contact the software's support center.
C) The sound doesn't output when the VCI-100 is connected.
¥ The controls assign setting for the VCI-100 and software may be incorrect. Move all volumes,
faders and switches to check if the master out, cross fader and monitor volumes level is zero.
Also check, which switches the mute control is assigned to.
4. Troubleshooting