Return Hardware
This article describes how to return a CSG series appliance for return or replacement.
Locate the Model and Serial Number
To return a CSG series appliance to Versa Networks, you need the model and serial number of the appliance. These
numbers are printed on the shipping box and on the unit label located on the bottom of the appliance.
Obtain an Return Material Authorization
If you are returning an appliance to Versa Networks, open a support case with the Versa Networks Customer Support
team and obtain a Return Material Authorization (RMA) number.
Before you open a case and request an RMA number, have the following information ready:
• Your existing case number, if any
• Serial and model numbers of the appliance
• Physical location of the appliance
• Your name, organization name, telephone number, fax number, and shipping address
• Failure or problem description with details
To obtain an RMA number:
1. Open a support case with Versa Networks in one of the following ways:
• Log in to
https://support.versa-networks.com/support/login
• Call toll-free 1-888-498-5810
2. A customer support representative will validate your case and issue an RMA number for use to use when
returning the appliance to Versa Networks.
Repack the Appliance
To return a CSG series appliance, repack it in its original packing.
You need the following tools to do this:
• Phillips Number 2 (+) screwdriver
• Original cardboard carton in which you received the appliance
Updated: Wed, 01 Apr 2020 18:58:08 GMT
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