41
Troubleshooting:
No LEDs come on when I turn on the WDSS.
•
The WDSS rechargeable batteries may be dead. Try charging them.
•
The rechargeable battery pack may have been removed from the WDSS. Check
this.
When I try to charge the WDSS, the charging LED does not go on.
•
The WDSS battery is already fully charged.
•
Power is not getting to the power supply. Test the outlet.
•
Battery is defective or of the wrong type or missing.
My Wireless Dynamics System does not show when I choose
Experiment
►
Connect Interface
►
Wireless
►
Scan for Wireless Devices
•
Repeat the process of trying to connect several times.
•
Make sure you are using Logger
Pro
3.4.5 or newer. Older versions will not work
with the WDSS. You can check the version by choosing About Logger
Pro
from
the Help menu.
•
Make sure your WDSS is fully charged or has good batteries in it.
•
Make sure the WDSS is in range for the Bluetooth radio communication. There
should not be a metallic barrier between the computer and the WDSS.
•
If you computer has built-in Bluetooth, make sure it is turned on.
•
If your computer has a removable Bluetooth transceiver, make sure it is plugged
in.
•
If your computer has a removable Bluetooth transceiver, try removing it and then
plugging it in again.
•
Try turning the WDSS power switch off and back on and then try reconnecting.
•
Try exiting Logger
Pro
, restarting it, and then try reconnecting.
•
Try quitting Logger
Pro
and rebooting your computer, then restarting Logger
Pro
and trying again.
•
See the specific notes below for Windows and Macintosh users.
42
My WDSS does not show when I use my Windows computer.
•
Make sure you are using Logger
Pro
3.4.5 or newer. Older versions will not work
with the WDSS. You can check the version by choosing About Logger
Pro
from
the Help menu.
•
Make sure are using Windows XP, Service Pack 2 or a newer operating system.
If you have an older version of Windows XP, you must upgrade to SP2.
•
If your computer has built-in Bluetooth, make sure Bluetooth is turned on by
using the Bluetooth section of the Control Panels.
•
Use the Control Panels to try to learn more about your computer’s Bluetooth
radio. Try to find out if your Bluetooth uses Microsoft drivers. If you have
WidCOMM drivers, you need to remove them and install Microsoft Bluetooth
drivers.
•
If you continue to have problems, check out www.vernier.com/bthelp
My WDSS does not show when I use my Macintosh computer.
•
Make sure you are using Logger
Pro
3.4.5 or newer. If you are using an Intel
Macintosh, make sure you are using Logger
Pro
3.4.6 or newer. Older versions
will not work with the WDSS. You can check the version by choosing About
Logger
Pro
from the Logger
Pro
menu.
•
Make sure are using Mac OS 10.3.9 or newer.
•
If your Mac has built-in Bluetooth, make sure Bluetooth is turned on by using the
Bluetooth section of the System Preferences.
•
If you continue to have problems, check out www.vernier.com/bthelp.
The Data Collection LED turns red when while I am trying to collect remote
data while taking data with Logger
Pro
:
•
The WDSS internal memory is full. There is not enough room to store the run
you have set up. Reconnect your WDSS to the computer and delete data from the
WDSS memory. You can do this by choosing Experiment
►
Set Up
Sensors
►
Wireless and then clicking the Examine Memory button.
The Connection LED turns red when I try to start live (connected with the
computer) data collection:
•
WDSS failed self test. It may have a serious hardware problem. Try turning it off
and on. If that fails, contact Vernier Software & Technology.
