Verizon jetpack MHS291L User Manual Download | Manualshive

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Troubleshooting 55

Troubleshooting

Windows XP(SP3)

Symptom 1

The RNDIS device no longer works correctly. For example, the data
application on the computer may report an error that the data
transmission has failed. To resolve this problem, you have to restart
the computer.

Resolution

Consider the following scenario:

•

A Remote Network Driver Interface Specification (RNDIS)
device is installed on a Windows XP-based computer, such as a
USB radio device.

•

You perform a surprise removal of the RNDIS device from the
computer.

•

You attach the RNDIS device to the computer again.

Please proceed by installing the Microsoft Hotfix located at the
following Web site:

http://support.microsoft.com/kb/959765

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Summary of Contents for jetpack MHS291L

Page 1: ...User Guide 5U000748C0A REV 00 Gu a del Usuario 4G LTE Mobile Hotspot MHS291L 4G LTE Mobile Hotspot MHS291L...

Page 2: ...MHS291L The MHS291L is a Global ReadyTM wireless device that provides high speed wireless communication and easily connects at high speeds to the internet your corporate Intranet and your email while...

Page 3: ...play Icons 8 Using Your Jetpack 9 About Broadband Networks 9 Removing Attaching the Back Cover 11 Installing Removing the 4G LTE SIM Card 12 Installing Removing the Battery 13 Power Management 17 Acti...

Page 4: ...vices 23 Messages 24 Network Settings 24 Wi Fi Settings 24 Software Update 27 About Jetpack 28 SOFTWARE Start the Verizon Wireless Web based User Interface 30 My Jetpack Home 31 Data Usage 32 Connecte...

Page 5: ...SP3 55 Windows Vista SP2 56 Windows 7 Vista SP2 56 Windows 7 58 Glossary 59 Safety and Warranty 63 Regulatory Notices 63 Warnings and Cautions 63 Product Handling 65 Caring for Your Device 65 Safety...

Page 6: ...bit Windows XP SP3 32 bit Works with the latest versions of browsers including Android Chrome Firefox Internet Explorer Safari Mobile Safari and Konqueror To use Wi Fi mode your computer or connected...

Page 7: ...luminates when the display is on 2 Home Screen Provides connection and battery status network signal strength roaming status and the number of users connected with Wi Fi 3 Scroll Up Down Scrolls up or...

Page 8: ...Press and hold to turn the Jetpack on and off 6 External Antenna Adapter Port Connects to an external antenna sold separately for improved signal reception under certain conditions 7 Micro USB Port C...

Page 9: ...k signal strength indicator Indicates data is being transferred between the Verizon Wireless network and the Jetpack Indicates the number of connected devices When available connections are filled MAX...

Page 10: ...ccess your corporate intranet check your email and download attachments at speeds that are up to 10 times faster than 3G 4G LTE Mobile Broadband Download typical download speeds of 5 12 Mbps Upload ty...

Page 11: ...peeds shown are those published by Verizon Wireless Inc and are theoretical in nature Actual throughput speed and coverage may vary Speed claims not applicable when roaming Mobile Broadband Rev A spee...

Page 12: ...de 2 Place your fingernail in the cutout on the side of the Jetpack and pop the cover off To attach the back cover 1 Replace the cover so the arrows on the Jetpack and inside of the cover face in the...

Page 13: ...Card visit verizonwireless com certifieddevice 1 Remove the back cover and battery 2 Position the SIM card SIM is inscribed near the slot opening with the Verizon logo facing up and the notched edge...

Page 14: ...d colored contacts and press down until it clicks into place 3 Replace the cover so the arrows on the Jetpack and cover face in the same direction 4 Press down around the edges of the cover until it c...

Page 15: ...orized battery and charger only 1 Connect the USB cable with the Wall USB Charger Adapter Note Make sure to align the connector as indicated in the image Otherwise the charging connector may become da...

Page 16: ...ly takes at least three hours to fully charge the battery with the wall charger Do not use sharp objects to access the battery well this may damage the Jetpack and the battery Do not use excessive for...

Page 17: ...for batteries to gradually wear down and require longer charging time If you notice a change in your battery life it is probably time to purchase a new battery Important Whenever you remove or insert...

Page 18: ...attery icon bars blink with a lightning bolt Four battery bars indicate that the battery is fully charged USB wall charger You can use the Jetpack when the charger is plugged into a wall socket Please...

Page 19: ...etpack Home My Verizon Wireless after connecting to Verizon Wireless Web Based User Interface See Start the Verizon Wireless Web based User Interface on page 30 Connecting to Your Jetpack To connect w...

Page 20: ...menu bar on a Mac If you are unfamiliar with wireless networking on your computer consult your computer s or network administrator help system 3 Connect to network name shown on Jetpack display under...

Page 21: ...orts you can identify USB 3 0 ports by color On many newer systems a USB 3 0 port may be identified by having blue plastic components 1 Turn on your computer 2 Plug the USB cable into the Jetpack s mi...

Page 22: ...s OS to connect to the wireless network 7 Connect to network name shown on Jetpack display under Menu Wi Fi Name Password The network name or SSID is in the format Verizon 291LVW XXXX where XXXX are f...

Page 23: ...HARDWARE Settings...

Page 24: ...by pressing and holding Wi Fi Name Password 1 From the Home screen select Menu Wi Fi Name Password and press 2 You can see the current Wi Fi information about the Jetpack 3 If you select Setting at bo...

Page 25: ...ecting Global Mode LTE CDMA Mode or GSM UMTS Mode and pressing Wi Fi Settings Start WPS WPS Wi Fi Protected Setup provides an easy procedure to make wireless connections between the Jetpack and a wire...

Page 26: ...Band Select and press 3 You can change Wi Fi band by selecting 2 4GHz or 5 0GHz and pressing Note You can use only one Wi Fi band at a time on the MHS291L Wi Fi Network Mode Some older Wi Fi devices...

Page 27: ...ting mobile devices connected to an AP from communicating directly with each other If the access point will be used in a public place where you do not want wireless clients to be able to share files t...

Page 28: ...devices can be connected Software Update Software Check The Check for Update menu allows you to update software 1 From the Home screen select Menu and press 2 Select Software Update Software Check an...

Page 29: ...Jetpack Jetpack Info and press 3 You can see detailed information about the Jetpack Note You can change the admin password See Jetpack Admin Password on page 34 Data Usage 1 From the Home screen sele...

Page 30: ...SOFTWARE Start the Verizon Wireless Web based User Interface Jetpack Settings Messages About Jetpack...

Page 31: ...e Generally you click an icon in the Windows notification area where you can select View Available Wireless Networks or click the Airport icon in the menu bar on a Mac If you are unfamiliar with wirel...

Page 32: ...your Wi Fi Admin password in the Sign In field in the upper right corner of the window and click Sign In My Jetpack Home My Jetpack Home is your gateway to configuring and managing your Jetpack 1 Clic...

Page 33: ...sage and billing cycle information for your mobile broadband plan Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan You can also...

Page 34: ...st Then click Block next to Nickname field You can also block a device by click Add and enter the MAC Address To delete a device from Blocked Device Info select Blocked Device Only from Device Filteri...

Page 35: ...ck Jetpack Jetpack Admin Password The Jetpack Admin Password page allows you to display hide and or change the Admin Password 1 Click Jetpack Settings Jetpack Jetpack Admin Password 2 Enter your passw...

Page 36: ...ter Select the amount of time that expires before the display turns off Automatic Shutdown Select the amount of time that expires before the device automatically shuts down USB Mode Turns the USB teth...

Page 37: ...36 Jetpack Settings Software Update 1 Click Jetpack Settings Jetpack Software Updates 2 Click Check for update to check for new software updates and follow the instructions...

Page 38: ...rd in the Enter Jetpack Admin Password field in the Back up section and click Download Then click Save in the File Download pop up screen to save the settings file to a specified location on your comp...

Page 39: ...djust settings for Wi Fi Wi Fi On Off Turn Wi Fi on or off Wi Fi Name SSID Enter the network name of the Jetpack Display the Wi Fi Name on Jetpack screen Displays the current Wi Fi name Broadcast Netw...

Page 40: ...e maximum number of devices that can be connected 802 11 Mode Select the wireless network technology used 802 11b 802 11g 802 11n is most compatible allowing 802 11b 802 11g and 802 11n devices to con...

Page 41: ...s Important Changing advanced settings can adversely affect stability performance and security Networks 1 Click Jetpack Settings Advanced Networks 2 Adjust settings Network Type Select the preferred n...

Page 42: ...l GSM only or UMTS only 4 Select Automatic from Network Selection drop down list 5 Click Save Changes Manual Selection 1 Click Jetpack Settings Advanced Networks 2 Select GSM UMTS Mode from Network Ty...

Page 43: ...NS The Jetpack automatically selects a Domain Name Server DNS The Manual DNS menu allows you to manually select up to two DNS IP addresses 1 Click Jetpack Settings Advanced Manual DNS 2 Enter the DNS...

Page 44: ...page 1 Click Jetpack Settings Advanced SIM 2 To lock the SIM card select Turn on PIN Lock from Desired Action drop down list Enter the PIN code in the Enter Current SIM PIN field 3 Click Save Changes...

Page 45: ...e notification Firewall The Jetpack firewall determines which Internet traffic is allowed 1 Click Jetpack Settings Advanced Firewall 2 Adjust settings VPN Passthrough If this is On this feature allows...

Page 46: ...c to be sent to a designated IP address Destination IP Address Enter the IP address for the DMZ feature 3 Click Save Changes Note The Port Forwarding and DMZ features cannot be used simultaneously LAN...

Page 47: ...Address Displays the MAC Media Access Controller or physical IP address for the Jetpack DHCP Server Turns the DHCP server on or off Start DHCP Address Range At Enter the start range of IP address res...

Page 48: ...to block outgoing internet connections When the Port Filtering is enabled you must select a port filtering application in the Applications to allow that application to connect to the internet 3 Enabl...

Page 49: ...N 1 Click Jetpack Settings Advanced Port Forwarding 2 The Port Forwarding allows you to forward incoming traffics from the Internet to a particular connected computer or device that are connected to t...

Page 50: ...lay SMS messages sent to you and includes counters for the total number of messages and new messages 1 Click Messages 2 You can see the received messages 3 Click to delete a message You can also click...

Page 51: ...t Jetpack About Jetpack allows you to view detailed device specific information about your MHS291L Internet Status 1 Click About Jetpack Internet Status 2 You can see the detailed information about cu...

Page 52: ...About Jetpack 51 Jetpack Info The Jetpack Info page contains detailed information about the MHS291L 1 Click About Jetpack Jetpack Info 2 You can see the detailed information about the Jetpack...

Page 53: ...information about the MHS291L information 1 Click About Jetpack Diagnostics 2 You can see the information about the Jetpack firmware and other system level information This screen is used mostly for t...

Page 54: ...ogs page allows you to enable or disable logs and to delete system logs 1 Click About Jetpack Statistic Logs Statistic 2 You can see the data usage statistics Click Reset to reset the statistics 3 Cli...

Page 55: ...he log for specified time period click and select start date and end date Then click Filter File Auto Clear To change the period of time that system log is deleted select a option from Auto Clear drop...

Page 56: ...e to restart the computer Resolution Consider the following scenario A Remote Network Driver Interface Specification RNDIS device is installed on a Windows XP based computer such as a USB radio device...

Page 57: ...r example this problem may occur on a bus driver that manages a USB composite device that includes a network adapter Resolution Consider the following scenario You are running a Windows Vista based co...

Page 58: ...at the following Web site http support microsoft com kb 2477042 Symptom 2 The NDIS device is not completely removed from the fault tolerant system The fault tolerant system cannot fail over to anothe...

Page 59: ...ou have a Windows 7 based or Windows Server 2008 R2 based computer that uses a third party Wireless Wide Area Network WWAN adapter You plug a SIM card into the WWAN adapter and then connect to the net...

Page 60: ...ines CDMA Code Division Multiple Access It is the underlying channel access method used by some mobile phone standards DHCP Dynamic Host Configuration Protocol Software found in servers and routers th...

Page 61: ...s Kilobits per second The rate of data flow LAN Local Area Network A type of network that lets a group of computers all in close proximity such as inside an office building communicate with one anothe...

Page 62: ...ddress for all traffic passing through it Router A device that directs traffic from one network to another SIM Subscriber Identification Module Found in LTE and GSM network technology the SIM is a car...

Page 63: ...t Commonly used to connect to an office network from elsewhere WCDMA Wideband Code Division Multiple Access An air interface standard found in 3G mobile telecommunications networks The most commonly u...

Page 64: ...tested and found to comply with the limits pursuant to Part 15 22 24 and 27 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when appropriately...

Page 65: ...252 227 7013 for Department of Defense contracts and as set forth in Federal Acquisitions Regulations FARs Section 52 227 19 for civilian agency contracts or any successor regulations If further gover...

Page 66: ...nce received including interference that may cause undesirable operations Caring for Your Device Like any electronic device the mobile hotspot must be handled with care to ensure reliable operation Th...

Page 67: ...safety standards previously set by both U S and international standards bodies ANSI C95 1 1992 NCRP Report 86 1986 ICNIRP 1996 Those standards were based on comprehensive and periodic evaluations of t...

Page 68: ...ds out radio frequency RF signals Most modern electronic equipment is shielded from RF energy However certain electronic equipment may not be shielded against the RF signals from your mobile hotspot T...

Page 69: ...n Turn your mobile hotspot OFF in healthcare facilities when any regulations posted in these areas instruct you to do so Hospitals or healthcare facilities may be using equipment that could be sensiti...

Page 70: ...lasting area or in areas posted Turn off two way radio Obey all signs and instructions Potentially explosive atmospheres Turn your device OFF when in any area with a potentially explosive atmosphere a...

Page 71: ...nit is disassembled the risk of electric shock or fire may result Data transmission and reception cannot be guaranteed because of the nature of wireless communications Data can be delayed corrupted or...

Page 72: ...orn operation This device was tested in multiple computer configurations with USB port configurations for typical near body operations with the back of the mobile hotspot kept 10 mm from body To maint...

Page 73: ...e and health The exposure standard for wireless mobile hotspot employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6 W kg and EU standards is 2...

Page 74: ...evaluated as in compliance with the FCC RF exposure guidelines SAR information on this model is on file with the FCC and can be found under the Display Grant section of http www fcc gov oet fccid afte...

Page 75: ...installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful Interference to radio communicatio...

Page 76: ...ith new or rebuilt parts at the Company s option without charge for parts or labor directly related to the defect s The antenna keypad display rechargeable battery and battery charger if included are...

Page 77: ...n the device may be inadvertently erased or altered Therefore we strongly recommend you make a back up copy of all data and software contained on your device before submitting it for repair or service...

Page 78: ...LITY EXCEED THE PURCHASE PRICE PAID BY PURCHASER FOR THE PRODUCT ANY IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DU...

Page 79: ...not apply to you This Warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province IN USA Personal Communications Devices 1516 Mo...

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