Verizon FiOS TV, Service Manual

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Voice Service Test:
If you’re having problems with your voice service, it could be your inside
wiring. To find out, take a corded wireline telephone and a slotted-tip
screwdriver to your ONT. Open the cover and remove the wire from the
phone jack in question. Plug in your telephone and listen for the dial tone.
If you hear a dial tone, then the problem may be with your inside wiring. Please
contact the Verizon Fiber Solutions Center for assistance. (Charges may apply
for the repair of inside wiring.) If you don’t hear a dial tone, please call the
Verizon Fiber Solutions Center to report your trouble. A technician may ask
you to describe the indicator lights inside your ONT, in order to help diagnose
the problem. In addition, your technician will assist you with understanding
what each light means.
If you do not have voice service with Verizon, you will not be able to perform
the dial-tone test. In that case, contact us and we’ll be happy to help you.
Call 1-888-553-1555 — 24 hours a day.
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