VeriFone T650m Installation Manual Download | Manualshive

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Verifone Part Number DOC560-041-EN-A, Revision A

T650m

Installation Guide

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Summary of Contents for T650m

Page 1: ...Verifone Part Number DOC560 041 EN A Revision A T650m Installation Guide ...

Page 2: ...ore placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 1 800 Verifone www verifone com Verifone Part Number DOC560 041 EN A Revision A T650m Installation Guide 2022 Verifone Inc Verifone and the Verifone logo are registered trademarks of Verifone Other brand names or trademarks associated with Verifo...

Page 3: ...ersonal Security Considerations 10 Electrical Considerations 10 Inside the Shipping Carton 10 Device Features 12 Front Panel 12 SIM SAM Card 13 Installing or Replacing 13 Examining Connection Port 14 Using the Battery 14 Battery Features 14 Manual Startup 14 Manual Shutdown 15 Connecting the Terminal Power Pack 15 Charging Base 16 Charging the Battery 16 Battery Life 17 Using the Smart Card Reader...

Page 4: ...mation 24 Surface Cleaning 24 Smart Card Reader Cleaning 24 Magnetic Stripe Cleaning 25 CHAPTER 5 Verifone Service and Support Service Returns 27 CHAPTER 6 Troubleshooting Guidelines Device Does Not Start 29 Device Display Does Not Show Correct Readable Info 29 Blank Display 30 Keypad Does Not Respond 30 Transactions Fail to Process 30 ...

Page 5: ...ons of the T650m Chapter 4 Maintenance and Cleaning Explains how to maintain your T650m device Chapter 5 Verifone Service and Support Provides information on how to contact your local Verifone representative or service provider and information on how to order accessories or documentation from Verifone Chapter 6 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a p...

Page 6: ... used while specifying onscreen text such as text that you would enter at a command prompt or to provide an URL http www verifone com The pencil icon is used to highlight important information RS 232 type devices do not work with the PIN pad port The caution symbol indicates possible hardware or software failure or loss of data The device is not waterproof or dustproof and is intended for indoor u...

Page 7: ... devices using Verifone s estate management solution The T650m device supports Bluetooth and Wi Fi and meets PCI PTS 6 X SRED requirements for maximum security The Verifone T650m device supports all payment methods magnetic stripe EMV and NFC Contactless Reader including Apple Pay Google Pay and Samsung Pay mobile wallets The easy to read color touch screen supports all payment related user intera...

Page 8: ...f software based security features PCI PTS 6 X approved for debit and other PIN based transactions EMV Level 1 Type Approval Supports reliable security features including TLS VeriShield file authentication and VeriShield Protect to help prevent fraud and other intrusions Contactless Capability Advanced contactless architecture that future proofs investment with a single contactless interface Singl...

Page 9: ...lowing are the guidelines for selecting an ideal location for the device Ease of Use The T650m portable solution is a lightweight powerhouse that is styled to easily fit in hand and go where you go Easily accept payments anywhere any type including mobile wallets and alternative payment methods Environmental Factors Keep the device away from direct sunlight and anything that radiates heat such as ...

Page 10: ...trical equipment Avoid using the device near water or in moist conditions Disconnect the device from its POS device before cleaning Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage The device is a secure product Tampering causes it to cease to function or to operate in an unsecured manner Unpacking the Shipping Carton ...

Page 11: ... below the mag stripe slot and any noticeable additional mag stripe head from the side Signs of damage to the tamper evident labels A Tamper Warning message on the device display If any device is found to have been tampered with please remove it from service immediately keep it available for a potential forensics investigation and notify your company security officer and your local Verifone repres...

Page 12: ...o the device for performing debit or credit card transactions The card can be swiped from either direction To ensure a proper read of the magnetic swipe card insert the magnetic card from the side of the device as shown in Using the Magnetic Card Reader Figure 7 Contactless Reader and EMV have dedicated LEDs to display for contactless payments For directions on how to conduct contactless transacti...

Page 13: ...the right side of your device 3 Place your new SIM SAM card into the tray Align the notch on your SIM SAM card with the notch on the tray The SIM SAM card should face up Figure 3 SIM SAM Insertion 4 Carefully slide the tray back into the device The correct orientation of the SIM SAM card is as indicated in the figure CAUTION Observe standard precautions when handling electrostatically sensitive de...

Page 14: ...erheating Activates when the battery is left in an unused device for an extended period Manual Startup Hold the start button for about 3 seconds until the device displays the startup screen 53 53 NOTE Charge the T650m device for eight hours before initial use Disconnecting and unplugging the device power pack reduces the life of the coin cell battery which does not recharge and must be replaced if...

Page 15: ... equipped with a USB capable universal port NOTE The screen is blank when the device has no power CAUTION Using an incorrectly rated power supply may damage the device or cause it not to work as specified Before troubleshooting ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device See Specifications for detailed power supply spec...

Page 16: ...vely place the terminal on the available charger base to conveniently charge the battery and prevent the discharge to less than 10 Figure 6 T650m Docking with Charging Base Charging the Battery After unpacking your T650m device connect the power pack to the unit for eight hours or until fully charged Refer to the Using the Battery section for more details 53 53 TIP To protect against possible dama...

Page 17: ...t the card into the reader slot in a smooth continuous motion until it seats firmly 3 Wait for the application to indicate a completed transaction before removing the card Premature card removal invalidates the transaction Figure 7 Inserting a Smart Card Using the Magnetic Card Reader Use the magnetic stripe reader to perform credit and debit card transactions Using a Smart Card Reader Debit or Cr...

Page 18: ...50m supports contactless credit or debit card transactions To perform a contactless transaction gently tap the card or hold the card against the surface of the display Figure 9 Using the CTLS Reader Wi Fi BT Support The T650m device includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management and an integrated radio transceiver for Bluetooth wireless systems B...

Page 19: ...e at www estore verifone com USA Verifone Customer Development Center 1 800 837 4366 Monday to Friday 7 A M 8 P M Eastern time International Contact your Verifone representative Accessories Documentation Verifone Certified Power Adapter PWR560 002 00 A Verifone MSR Cleaning Kit PN 02746 02 T650m Certifications and Regulations VPN DOC560 040 EN A T650m Quick Installation Guide VPN DOC560 042 EN A T...

Page 20: ...DEVICE SETUP Accessories and Documentation 20 T650M INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Page 21: ...splay Color LCD 1280 x 720 HD resolution Capacitive touch screen Screen rotation Keypad On screen Navigator possible Payment MSR SCR CTLS QR Code Multimedia Speaker audio jack volume buttons Integrated microphone HD video decode Communication WI FI 5 GHZ 2 4 GHZ Bluetooth 4 2 low energy 4G LTE USB OTG TYPE C 802 11 b g n GPS GPS GLONASS Physical Interface USB port type C Camera Barcode Scan Integr...

Page 22: ...s and asynchronous cards Environmental Operating temperature 0 C to 45 C 32 F to 113 F Storage temperature 20 to 60 C 4 to 158 F Relative humidity 10 to 90 Non condensing LEDs 4 CTLS Indicator Power Indicator Red charging indicator Green fully charged indicator Unit Power Requirement Input power rating 5V DC 2A Charging via USB C to an external dock connector 2800mAh 3 7V Li Ion rechargeable batte...

Page 23: ...device returns to its normal temperature Do not drop knock or shake the device Rough handling can break internal circuit boards and fine mechanics Do not paint the device Paint can clog the moving parts and prevent proper operation Keep the device free from any small and loose items such as paper clips staples or coins that could accidentally get inside it through an opening such as the SAM slots ...

Page 24: ...ce of foreign objects before cleaning the Customer Smart Card a If the unit shows no presence of foreign objects test the SCR function and record results Proceed to Step 2 2 Clean the SCR with an approved or recommended Verifone cleaning card It is always advised to use new cleaning cards every time 3 Test the SCR after cleaning a If SCR tests out okay as passing then the unit is ready for Custome...

Page 25: ... week depending on usage as dirt accumulation can lead to MSR reading problems MSR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card PN 02746 02 NOTE If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader devices or Petroleum MSR card readers ...

Page 26: ...MAINTENANCE AND CLEANING Additional Safety Information 26 T650M INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Page 27: ...returned Product ID including the model and part number For example T650m M560 xxx xx and PTID xxxxxxxx Serial number S N xxx xxx xxx 2 Obtain the MRA numbers by completing the following Call Verifone within the United States toll free at 1 800 Verifone and follow the automated menu options Select the MRA option from the automated message The MRA department is open Monday to Friday 8 A M 8 P M Eas...

Page 28: ...ned 5 Keep a record of the following items Assigned MRA number s Verifone serial number assigned to the device you are returning for service or repair serial numbers are located at the bottom of the unit Shipping documentation such as air bill numbers that can be used to trace the shipment Model s returned model numbers are located on the Verifone label at the bottom of the device ...

Page 29: ...oes Not Show Correct Readable Info If the device display does not show correct readable info Check all the cable connections If the problem persists then contact your local Verifone representative for assistance NOTE The T650m comes equipped with tamper evident labels The T650m unit contains no user serviceable parts Do not under any circumstance attempt to disassemble the device Perform only thos...

Page 30: ...roblem persists Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions Use the following steps to troubleshoot failures Checking Magnetic Card Reader To check magnetic card reader 1 Perform a test transaction using one or more different magnetic stripe cards to ensure that the problem is not a defective card 2 Ensure that you are swiping the...

Page 31: ...TROUBLESHOOTING GUIDELINES Transactions Fail to Process T650M INSTALLATION GUIDE 31 THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Page 32: ...T650m Installation Guide Verifone Part Number DOC560 041 EN A Revision A Verifone Inc 1 800 Verifone www verifone com ...

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