VeriFone PINpad 1000SE Installation Manual Download | Manualshive

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VeriFone Part Number 26802, Revision B

PINpad 1000

SE

Installation Guide

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Summary of Contents for PINpad 1000SE

Page 1: ...VeriFone Part Number 26802 Revision B PINpad 1000SE Installation Guide ...

Page 2: ...ram before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA www verifone com VeriFone Part Number 26802 Revision B PINpad 1000SE Installation Guide 2008 VeriFone Inc VeriFone the VeriFone logo NURIT Omni VeriCentre Verix and ZonTalk are registered ...

Page 3: ... Unit to Controller 12 Connect Unit to a PC and ECR optional 13 Connect via USB 14 Use Stand Adapter 15 Mounting the Adapter to Plate 15 Screw Mounting the Adapter 15 Using the Stand Adapter 15 Use Privacy Shield 17 Use Unit 17 Startup 17 Idle Prompt 17 Keypad 17 CHAPTER 3 Specifications Unit Power Requirements 19 Temperature 19 Humidity 19 External Dimensions 19 Weight 19 CHAPTER 4 Service and Su...

Page 4: ...2 PINPAD 1000SE INSTALLATION GUIDE Supplementary Hardware 24 Cleaning Kit 24 Documentation 24 CHAPTER 5 Troubleshooting Guidelines Display Panel Does Not Work 25 Keypad Does Not Respond 25 ...

Page 5: ...dimensions of PINpad 1000SE Chapter 4 Service and Support Provides information on contacting your VeriFone service provider and information on how to order accessories or documentation from VeriFone as well as maintenance of the PINpad 1000SE Chapter 5 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration Related Do...

Page 6: ...the DOS prompt or from the terminal keypad The italic typeface indicates book title or emphasis Text in blue indicates terms that are cross referenced When the pointer is placed over these references the pointer changes to the finger pointer indicating a link Click on the link to view the topic NOTE Notes point out interesting and useful information CAUTION Cautions point out potential programming...

Page 7: ... success of legacy PINpad 1000 PINpad 1001 and NURIT 222 families with support for Triple Data Encryption Standard 3DES security and improved ergonomics all in a rugged reliable backward compatible solution The PINpad 1000SE provides the perfect solution for acquirers processors and merchants looking to capitalize on the expanding range of debit electronic benefits transfer EBT and other PIN based...

Page 8: ...the PINpad 1000 and the NURIT 222 Bold ergonomic design fits comfortably in the palm of a hand Waisted area for an easy and secure grip Large hard rubber keys provide improved tactile feedback minimizing errors and maximizing ease of use for consumers of all ages Intuitive telco style interface and colored control keys simplify training and reduce support requests Programmable function keys allows...

Page 9: ...Npad stands and wall or counter mounting hardware Connects with most POS payment terminals PCs and ECRs Backward compatible with VeriFone s legacy PINpad 1000SE and NURIT 222 PED Compatible with existing PINpad 1000 stands and wall or counter mounting hardware USB Connectivity that gives another option to connect with payment terminals personal computers and electronic cash registers ECRs ...

Page 10: ...OVERVIEW Features and Benefits 8 PINPAD 1000SE INSTALLATION GUIDE ...

Page 11: ...th merchant and cardholder Select a flat support surface such as a countertop or table Select a location near a power outlet and the terminal or computer connected to the PINpad 1000SE unit Environmental Factors Do not use the unit where there is high heat dust humidity moisture or caustic chemicals or oils Keep the unit away from direct sunlight and anything that radiates heat such as a stove or ...

Page 12: ...on and its content for possible tampering or damage 1 Remove the PINpad 1000SE from the shipping carton 2 Remove any protective plastic wrap and place the unit on a table or countertop 3 Remove the clear protective film from the display 4 Replace all the packing materials close the lid and save the carton for repacking or moving the PINpad 1000SE in the future CAUTION The PINpad 1000SE is a secure...

Page 13: ...tes the basic features Figure 2 PINpad 1000SE Features The PINpad 1000SE includes the following features A display Three types of keys A 10 key telco style keypad Three unlabeled programmable function keys above the keypad Three color coded function keys below the keypad icons at right left to right CANCEL BACKSPACE ENTER DISPLAY TELCO STYLE KEYPAD PROGRAMMABLE FUNCTION KEYS COLOR CODED FUNCTION K...

Page 14: ...and Terminal Cable Connections 1 Disconnect power from the terminal or ECR 2 Position the PINpad 1000SE face down on a soft smooth surface to avoid damaging the keypad or display 3 Connect the modular plug on the cable to the modular jack on the rear of the PINpad 1000SE device 4 Connect the other end of the cable to the PlN pad port on the rear of the terminal 5 Reconnect power to the terminal WA...

Page 15: ...r compatible computers Figure 4 PINpad 1000SE and DB9 ECR Cable Connections 1 Disconnect power from the PC ECR 2 Connect the end of the cord with the DB25 DB9 connector to the PC ECR 3 Connect the modular plug on the other end of the cord to the PINpad 1000SE 4 Plug the power supply cord into the socket at the base of the PC ECR connector 5 Plug the power supply into an AC wall outlet 6 Reconnect ...

Page 16: ...ardware Wizard 3 Follow the instructions on the Found New Hardware Wizard to install the USB UART driver CAUTION When connecting with USB the PINpad 1000SE USB cable should either be connected directly to the terminal ECR or host PC port or to a powered USB hub If an extension cable is required only USB certified cables should be used NOTE Additional instructions and device drivers are found and d...

Page 17: ...unting the Adapter The stand adapter may also be screwed directly to a wall or countertop Use screw anchors when fastening the adapter to a cement or brick wall When fastening the plate to drywall the screws must go into the studs behind the wall Screw anchors alone will not safely hold the adapter to drywall To screw mount the stand adaptor use American National Standard 8 or Metric M3 screws wit...

Page 18: ... 16 PINPAD 1000SE INSTALLATION GUIDE Figure 6 Inserting the PINpad 1000SE into the Stand Adapter To remove the adapter press the release lever at the top of the stand and pull the PINpad 1000SE up and out of the stand adapter ...

Page 19: ...ence of the idle prompts can be programmed through an application program written for the controller The display has a multiple 4 line graphics display which may be customized to show ENTER YOUR PIN and WELCOME messages Keypad The PINpad 1000SE has 10 key telco style keypad that includes the letters A through Z and numerals 0 through 9 as well as three unlabeled programmable function keys and thre...

Page 20: ...SETUP Use Unit 18 PINPAD 1000SE INSTALLATION GUIDE ...

Page 21: ...fety Certified Output 9V DC 0 5A max International Power Supply Class 2 Switching Power Supply Safety Certified Output 9V DC 0 5A max Temperature Operating temperature 0o to 50o C 32o to 122o F Humidity Relative humidity up to 95 no condensation External Dimensions Weight RS 232 mode 6 16 V DC 100mA max USB mode 5V 5 150mA max Length 140 mm 5 90 in Width 78 mm 2 68 in Depth 37 mm 1 46 in Unit weig...

Page 22: ...SPECIFICATIONS Weight 20 PINPAD 1000SE INSTALLATION GUIDE ...

Page 23: ... P M EST International Contact your VeriFone representative Before returning PINpad 1000SE to VeriFone you must obtain a Merchandise Return Authorization MRA number The following procedure describes how to return one or more PINpad 1000SE for repair or replacement U S customers only 1 Gather the following information from the printed labels see Figure 8 on the bottom of each PINpad 1000SE to be re...

Page 24: ...sued MRA number s and the fax will be returned to you 5 Describe the problem s 6 Provide the shipping address where the repaired or replacement unit must be returned 7 Keep a record of the following items Assigned MRA number s VeriFone serial number assigned to the PINpad 1000SE you are returning for service or repair serial numbers are located on the bottom of the unit see Figure 8 Shipping docum...

Page 25: ...minals 03021 xx 4PC plug to 6 pin mini DIN plug coiled MX800 Series terminals Omni 4xx and 7000MPD terminals as well as Everest and Everest Plus terminals WCL115002 A USB coiled cable WIR10019 RJ 11 to RJ 11 coiled cables 26 cm FCL07004 A RJ 11 to RJ 11 coiled cables 56 cm Power Supply CPS11212 1C R DC power supply U S CPS11212 3A R DC power pack universal Power Cord 07152 xx R United States of Am...

Page 26: ...plementary Hardware PPL115007 A Stand adapter PPL115002 A Privacy shield Cleaning Kit 02746 01 VeriFone Cleaning Kit Documentation PINpad 1000SE Certifications and Regulations VPN DOC115EN01 A PINpad 1000SE Quick Installation Guide VPN DOC115EN02 B PINpad 1000SE Stand Adapter Quick Installation Guide VPN DOC115EN03 A PINpad 1000SE Privacy Shield Quick Installation Guide VPN DOC115EN04 A PINpad 100...

Page 27: ...lity test option 5 as described in Chapter 12 in the PINpad 1000SE Reference and Programmers Manual VPN 26803 5 If the problem persists contact your local VeriFone representative Keypad Does Not Respond 1 Check the display panel If there are no characters or the wrong characters are displayed refer to Display Panel Does Not Work 2 Run the keypad reliability test option 4 as described in Chapter 12...

Page 28: ...PINpad 1000SE Installation Guide VeriFone Part Number 26802 Revision B VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com ...

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